We were looking forward to a relaxing 4 days at Plettenberg Park at the end of our holiday. The hotel is in a wonderful cliff top location and feels very exclusive (if you can get past it looking like a big concrete block), but it doesn't live up to it's promise. The spa was closed for two of the four days we were due to be there. The so-called 'personalised cuisine' meant having to decide at breakfast if you'd be there for dinner, and at 6pm being asked to chose from a fairly standard (but expensive) menu what you wanted to eat (the food was very tasty when we had it, but not worth the money) later that evening. The promise to be able to eat whatever, whenever you wanted also didn't materialise. When we wanted a snack having missed lunch the day we arrived at 3pm, we were offered toasted sandwiches only. The breakfast was fine, but having stayed in guest houses for the rest of our trip, didn't match up to their standards (juice was clearly from a carton, bread from a supermarket loaf, cereal was branflakes or cornflakes). The hotel was practically empty (2 of the 10 rooms occupied), but no attempt was made to help make it feel more cosy. This was all topped off by terrible handling of our complaint. The on-site manageress was not able to deal with our complaint herself, and had to call through to head office. The operations manager who appeared the next morning at least understood our issues and agreed we could leave a day early without charge, but again when we asked for a reduced room rate for the nights we had stayed considering the lack of offered services, he also needed to consult back with head office. Despite promising to come and see us in two hours with a response, we heard nothing. On checking out the next day they had deducted around 10% off the rate (not nearly enough in my opinion considering the terrible value for money) but anyone with any seniority were no one to be seen for further discussion. A five star hotel this is not. Such a shame because with a strong management running it, it has potential to be fantastic. (It's also a shame that the beautiful infinity pool is cold water).
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- Also Known As:
- Plettenberg Park Hotel And Spa
- Plettenberg Park Hotel Plettenberg Bay
- Plettenberg Park Bay