We didn't have a great experience here. The waitress went off to find out whether there were bran muffins. She never returned but half an hour later, by the time my tea was getting quite cold and unpalatable, we complained that none of us had received our orders. She apologised, saying she was waiting for the muffins. Although lovely and fresh when it arrived, we would have preferred a bit of communication. Had we known they were still in the oven I'd probably have chosen something else. It's frustrating sitting around wondering what's taking so long. The manager knew we complained but didn't bother to come over. Usually we find M&B great, so maybe there's a management issue here.