My hotel reviews are based primarily on value received. Else, it is impossible to comapre a Ritz wirth a Savoy with a Taj with a Holiday Inn with a Motel 6. Hotels and taxis in South Africa are surprisingly expensive for a country that has 20% unemployment and extreme poverty. Hence the value quotient would have to be very high to justify such high prices. Holiday Inn Rosebank does not justify the high prices it charges.
It is a very modern,contemporary,chic hotel with an excellent location next to the Zone and the Mall at Rosebank and steps from the Gautrain station. Nonetheless,it is inexcusable for ANY hotel in this day and age not to offer internet as an utility similar too water and electricity. Specially a chain in the middlerange as the Holiday Inn has no business for charging for internet. The sad part is that they are actually trying to be very cute. As you enter the elevator, there is a big poster announcing 'Free Internet at all Holiday Inns in South Africa'. You get very excited, until you either ask the receptionist or login and find out that after less than 15 minutes of surfing you have been logged out. Well, the 'free internet' is ONLY for 30MBs of usage! So much for deception and cheating and misleading the guests. It is better to be honest and say 'WE DO NOT OFFER FREE INTERNET, YOU WILL HAVE TO PAY THROUGH YOUR NOSE TO USE IT'. Buit this will be well beyond the integrity levels of the Intercontinental Group, and therefore shame to them for this.
Further, they have the gall to charge 150 Rand for breakfast per person. You step down and have one of the most satisfying bnreakfasts at Tascas for less than 80 Rands per person. The hotel should put a sign at the restaurant saying, 'WE FLEECE YOU FOR BREAKFAST, YOU WILL BE BETTER OFF GOING TO TASCAS FOR BREAKFAST'. During the 3 days we were there, I never saw any one having breakfast in the hotel!
Next, they have a racket going with the taxis. If yoiu ask them to call you a taxi, they will quote you a price for your trip (no meters) and offer to put it on your bill. All dandy and convenient, until you start chatting with the taxi driver and realize that if you had negotiated with him directly, the rate would have been 30 - 40% lower. They sent a taxi to pick us up from the airport and charged us 400 Rands. We paid 300 Rands on the return! Some racket going on!
Everything is spick and span and modern and so on until you realize various issues. There is a shower in the tub, but just a quarter of a glass panel on the tub with the result that the water spills all over the floor. There is no rod or shelf or bar to put the bath towel within reach of the shower. One has to come out of the shower soaking wet on to a wet floor and risk slipping all over to reach the towel. The hair dryer is placed in the study desk instead of in the bathroom!!! Go figure this one!
On the day of the checkout, we stepped out for breakfast at 8AM, had not put a do not disturb sign, came back and saw that all the linen (bed sheets, towels, pillow covers) had been removed. Of course, the room had not been cleaned, and since we had a late checkout, we had to ask them to replace all the linen!
And lastly, my pet peeve with the Priority Club program. As a Platinum member, I am rarely ecognized and given the respect and benefits that should come from patronizing a hotel chain with over 40 nites in a year. No breakfast, no internet, no upgrade, no nothing. Priority Club seriosuly needs to look itself in the mirror and look at the benefits offered by HHOnors. Starwood and Marriott hotel chains.
So overall, shame to this Holiday Inn!
- Official Description (provided by the hotel):
- Choose the stylish Holiday Inn Johannesburg-Rosebank hotel in the heart of commercial Rosebank and next to the city's top malls. You can't miss the contemporary, grey-striped facade of Holiday Inn Johannesburg-Rosebank, next to the futuristic Zone shopping centre. Relax on our sunny pool deck when you arrive from O.R. Tambo International Airport, 25 km away. It's easy to get to meetings in the surrounding Rosebank business suburb and in downtown Johannesburg, which is a 15-minute taxi ride. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Johannesburg-Rosebank Hotel Johannesburg