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Reviews (1,068)
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461
331
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70
49
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461
331
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All reviewsclub flooremperors palaceperfect datefive star hotelcasino complexclose to the airportother hotelsfood courtfree shuttlesouth africashort stayan overnight staycape towntambo airportlong flightshuttle serviceaurelia
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Reviewed September 5, 2016

stayed at the hotel for one night while transiting and loved the hotel as its centrally located only 5 min from OR Thambo airport and while you are on the complex there is a variety of activities to keep you busy from great restaurants to gambling, they also have the Club Lounge located on the 5th floor and its a great place to have meetings or just a chilled class of wine

Room Tip: Try and get a room with a pool view
  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 7, 2016

Dear Mark J

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2016

We have stayed at this hotel numerous times and have always enjoyed our stay, unfortunately we were very disappointed with our last stay on Saturday night, we had booked the perfect date package. The service at the bar was extremely disappointing, we were completely ignored at the bar, eventually we managed to order our cocktails which were made by hand, no gloves worn, all the fruit etc cut up and put in the cocktail glasses by hand - not very hygienic and it took about 15 minutes to make. At dinner we requested our bill to be brought with our dessert, after asking a further 3 more times for it we eventually were forced to leave money on the table 20 minutes after because we had still not received our bill and would have missed the show we were going to. At breakfast at 08h30 there were no tables available in the restaurant, we were eventually seated at a dirty table outside which was then cleaned for us, however we never received serviettes or salt and pepper and my husbands plate had old encrusted food under it - never washed properly - not 5 star quality at all. There were no glasses at the juice counter so we had to request and wait for them and a lot of the serving bowls were empty - very disappointing. I ordered toast but never received my toast.

Room Tip: Do not stay at this hotel - rather spend more hard earned money elsewhere
  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 3, 2016 via mobile

We spent just one night.
Not a four star hotel.
Staff not kind and not professional.
We had a problem with our room and did not receive the level of assistance and support we would have liked to receive.
Not even an excuse
The room was decent.
I do not recommend it.

Stayed: August 2016, travelled with family
1  Thank Buzzolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 5, 2016

Dear Buzzolo

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2016

My husband and I stayed in this hotel in April for one night before returning home. The hotel was certainly luxurious but what impressed me even more was the friendly and helpful staff. Jaisree was at the information desk downstairs. She is a real credit to this hotel. We needed to purchase another suitcase and some hair straighteners because my pair had broken in the course of our travels. With her local knowledge Jaisree helped organise a taxi for us to take us to one of the shopping malls where the selection for our purchases was great - she also helped us with touring advice for the following day when we only had a limited time to spend. Other staff we met were all very helpful and friendly - but Jaisree stood out.

  • Stayed: April 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Gordon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 5, 2016

Dear Gordon V

Thank you very much for your kind comments on TripAdvisor. We are thrilled to know that your stay with was an amazing one.

We look forward to welcoming you back in the near future

Kind regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2016

From the reception to the lobby to the rooms to the restaurants, the place oozes of luxury and service. Well stocked bar and adequate breakfast spread. One could carry the plates to the poolside on a sunny morning.

Room Tip: Choose rooms overlooking the poolside
  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Anil29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 2, 2016

Dear Anil29

Thank you very much for your kind comments on TripAdvisor. We are thrilled to know that your stay with was an amazing one.

We look forward to welcoming you back in the near future

Kind regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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