We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 29/07
Book now, pay at stay
US$103
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$141
US$83
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
US$119
US$59
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Free cancellation until 28/07
US$138
US$110
Hotels.com
View Deal
  • Free Wifi
  • Pool
US$129
US$99
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Savings alert! 12% below average rates

The price you found is 12% lower than this hotel's average rate of US$113/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Free cancellation until 28/07
Book now, pay at stay
US$106
US$84
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Savings alert! 14% below average rates

The price you found is 14% lower than this hotel's average rate of US$98/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$89
US$70
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
AfricaSky Guest House(Kempton Park)
US$160
US$126
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
US$342
US$277
InterContinental
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (1,070)
Filter reviews
1,070 results
Traveller rating
463
331
157
70
49
Traveller type
Time of year
LanguageAll languages
More languages
463
331
157
70
49
Show reviews that mention
All reviewsclub flooremperors palaceperfect datefive star hotelcasino complexclose to the airportother hotelsfood courtfree shuttlesouth africashort stayan overnight staycape towntambo airportlong flightshuttle serviceaurelia
Filter
Updating list...
212 - 217 of 1,070 reviews
Reviewed September 7, 2016

You can see the hotel is becoming slightly dated and in need of refurbishment. The rooms are spacious and clean, comes with a coffee and tea station and the restaurant serves good quality food. My only complaint is very poor internet/wifi that drops regularly and is not fast enough for a Skype call.

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Jacques V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 8, 2016

Dear Jacques V

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards

As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship.

Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2016

We stayed last June for 2 not-consecutive nights.
The hote was huge and it's all clean and comfortable. The rooms were excelent and the service was great. The 2 things that impressive me was the mini-indoor city in there, like a village with all that you can need without going out to the hotel complex and the incredible and abundant breakfast in the morning.
The staff was so nice and we felt like home.
It is a good place to stay during your air transfer.

Room Tip: All the rooms are excellent
  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Service
Thank Marc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 7, 2016

Dear Marc C

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2016

stayed at the hotel for one night while transiting and loved the hotel as its centrally located only 5 min from OR Thambo airport and while you are on the complex there is a variety of activities to keep you busy from great restaurants to gambling, they also have the Club Lounge located on the 5th floor and its a great place to have meetings or just a chilled class of wine

Room Tip: Try and get a room with a pool view
  • Stayed: August 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 7, 2016

Dear Mark J

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2016

We have stayed at this hotel numerous times and have always enjoyed our stay, unfortunately we were very disappointed with our last stay on Saturday night, we had booked the perfect date package. The service at the bar was extremely disappointing, we were completely ignored at the bar, eventually we managed to order our cocktails which were made by hand, no gloves worn, all the fruit etc cut up and put in the cocktail glasses by hand - not very hygienic and it took about 15 minutes to make. At dinner we requested our bill to be brought with our dessert, after asking a further 3 more times for it we eventually were forced to leave money on the table 20 minutes after because we had still not received our bill and would have missed the show we were going to. At breakfast at 08h30 there were no tables available in the restaurant, we were eventually seated at a dirty table outside which was then cleaned for us, however we never received serviettes or salt and pepper and my husbands plate had old encrusted food under it - never washed properly - not 5 star quality at all. There were no glasses at the juice counter so we had to request and wait for them and a lot of the serving bowls were empty - very disappointing. I ordered toast but never received my toast.

Room Tip: Do not stay at this hotel - rather spend more hard earned money elsewhere
  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 3, 2016 via mobile

We spent just one night.
Not a four star hotel.
Staff not kind and not professional.
We had a problem with our room and did not receive the level of assistance and support we would have liked to receive.
Not even an excuse
The room was decent.
I do not recommend it.

Stayed: August 2016, travelled with family
1  Thank Buzzolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded September 5, 2016

Dear Buzzolo

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews