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“Never been so disrespected in all my kige”

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Peermont D'oreale Grande at Emperors Palace
Ranked #9 of 27 Hotels in Kempton Park
Certificate of Excellence
Reviewed 10 November 2017

Please don't go their for any special treatment
You won't get it my wife and I were treated like kak and cut our visit short.
We had the 2nd most expensive SUITE and that didn't even help with service

Room Tip: Rather stay at the 3 star met court but it has to be the New built suite as this was the same if not...
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank juliop101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 13 November 2017

Dear juliop101

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us
Our team takes complaints of this nature very seriously.

Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

HotelGRO@emperorspalace.com should you wish to discuss the matter further.

Hotels Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 18 of 1,020 reviews

Reviewed 8 November 2017

This is an execellent hotel, that is less than 10 minutes from the airport. There is a shuttle service to an from the hotel. The breakfast at the hotel was excellent, catering for all, adults and kids. Lovely pool and garden areas for kids and relaxing. Hotel room was well maintained and looked very aesthetically appealing. Friendly staff. There are a few resturants within walking distance, all under the same building roof. Spacious bathroom. Nice for couples and families.

Room Tip: 2nd or 3rd floor for views.
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  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 9 November 2017

Dear Mohamed A

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Stayed there for a night on 24th Oct17 on our way to Kruger Park. Spacious well done room and toilet.Room had a view of the brass horse lawns and casino. Hotel is situated in wonderful enviorns of Emperors Estate. Checkin was fast and services good.

Sumptuous breakfast spread was there and to our surprise a Jain corner with pure vegetarian dishes was also available. Some of the staff could speak in Hindi also.

Stayed: October 2017, travelled with family
Thank Raj1322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 7 November 2017

Dear Raj1322

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2017

We stayed here for one night before flying on to a game park. We liked the casino type atmosphere and the choice of restaurants. We stayed in a deluxe room on the Club floor and found it very comfortable and convenient. We enjoyed being able to get a drink in the Club lounge during the day. We had dinner at Aurelia's restaurant in the hotel and it was excellent. We chose the Chateaubriand and it was flambéed at our table with great panache. The meat was exceedingly tasty and it was one of the best we have ever had. The service was excellent too.

Room Tip: We enjoyed having a room on the C
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  • Stayed: September 2017, travelled as a couple
    • Service
Thank Judi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 4 November 2017

Dear Judi F

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

Hopefully we will have the privilege to host you again in the near future.

Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017

Lovely hotel complex which obviously themes itself around a Las Vegas type experience ie all amenities under the one roof - hotel, bars, restaurants, shops, casinos etc.etc.Food was good but not exceptional, however the drinks range was very good and the rooms were of a good size and nicely decorated. Only stayed one night but was happy with stay over and would certainly recommend to others.

  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank clive h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 1 November 2017

Dear clive h

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

We arrived in our own car and our luggage was promptly attended to and our car valet parked. A good start! Our room was spacious and the bathroom very nice. There was a mix up with our next day tours but the Customer Services girls were very helpful in fixing things. You only has to hesitate for a moment and there was an attentive staff member there to offer assistance. The outlook at breakfast was very pleasant and the quality and variety of food was excellent.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 31 October 2017

Dear Sandy H

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

The room did not meet the standard of a 5 star R4500.00 per night room , and the website images appear a lot better than the actual room is. The one side of the hotel , overlooking the parking and entrance is subjected to very loud music from News cafe until about 1.45am . Room is smaller than expected , single basin and shower in bath. No fresh fruit at breakfast.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Uwe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this reviewResponded 30 October 2017

Dear Uwe K

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peermont D'oreale Grande at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Kempton Park
#4 Romantic Hotel in Kempton Park
#5 Spa Hotel in Kempton Park
#6 Luxury Hotel in Kempton Park
#8 Business Hotel in Kempton Park
Price Range: $201 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peermont D'oreale Grande at Emperors Palace 5*
Number of rooms: 182
Official Description (provided by the hotel):
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more   less 
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Also Known As:
Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
d Oreale Grande Hotel

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