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Reviewed June 12, 2017

Excellent stay - Friendly staff - Clean an comfortable Rooms - Breakfast staff was phenomenal - extremely friendly and helpful - To see such friendly faces early in the morning totally made our day - Barman on shift was extremely friendly and helpful

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Y4829HRmichelep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded June 13, 2017

Dear Y4829HRmichelep

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2017

Late Check in very insuffcient as nobody manning the reception - and they had to cal person from back after 10 minutes and it was only 11pm. The rest was perfect and friendly with excellent rooms . Loves the venue but first impression stuck

Date of stay: June 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gabrieldG8088QL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded June 7, 2017

Dear gabrieldG8088QL

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2017

Visited again and happy to report that the hotel manages to retain the high level of service I require. The housekeeping lady greeted me by name. Small things like that make a big impact.. Breakfast buffet is still superior compared to competition and better than a 5 Star hotel in Umhlanga. As is usual at Mondior the hotel was busy with refurbishment and the nice smell of new carpeting on the ground floor was evident.

Room tip: The laundry service was fantastic. Clothes returned on hangers in plastic cover.
Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank trevorp592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded June 6, 2017

Dear trevorp592

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments.

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2017

This hotel is part of a very large complex that includes a casino, many restaurants and a casino. It is very handy for a stopover in Johannesburg and an excellent starting point for tours of the city. It is in a safe area as far as J-Burg goes. There is also entertainment and a cinema in the complex. The areas in the emporium are of excellent quality and reasonably priced. The hotel itself provides a very good breakfast. Highly recommended for travellers taking a break in Johannesburg before an onward journey. There is also a regular and free shuttle service to and from the airport.

Date of stay: June 2017
Trip type: Travelled as a couple
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded June 5, 2017

Dear Patrick S

Thank you for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs and always delivering more than what is required.

Looking forward to a long and valuable relationship with you.

Wishing you a warm welcome back with us in the near future.

Kind regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2017

Very happy with the weekend away, our room was clean, the hotel staff were friendly. We arrived for dinner, the Manageress was friendly but the rest of the staff were pathetic, completely ignored you. I was disgusted with our Dinner. I would have preferred a dinner voucher to have gone to a restaurant of our choice.

Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kerrie606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsPalace, Guest Relations Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded June 2, 2017

Dear kerrie606

Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor.

We are disappointed to learn of your negative experience with us

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution

We understand your frustrations have been caused by service standard that is not what you expected from us and we will immediately begin work on correcting this.

You can however contact me on 0119281732 - 1326 or email us on HotelGRO@emperorspalace.com for further discussion

We look forward to welcoming you back in the near future


Kind Regards,
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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