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Reviewed November 11, 2018

We were blown away by the overall service we received at this hotel.All of the staff that helped us were willing to go an extra mile for us & it felt as if we were the only guests at this hotel.Thank you very much!

Room tip: loved,loved the room,especially those rose petals,made the whole purpose of the visit extra special.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Happiness517576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 4 weeks ago

Hi Happiness517576,

Thank you for choosing us. We are extatic to know that you had such a great stay with us! Thank you for allowing us to serve you.

Looking forward to seeing you again soon!

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 11, 2018

The Sunday night special is a great offer and value for money. Venue is perfect if you want to stay close to the airport with a bit of atmosphere. The venue offers free shuttle service from the airport

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NorthStar62502672473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded 4 weeks ago

Dear NorthStar62502672473,

Thank you for your positive feedback. We are glad to see that you enjoyed your stay with us.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2018

Room was comfortable but a little noisy as it faced onto the car-park and main roads. Loads of eating options in Emperors Palace next door. Lost 30 rand in the casino ;-)
Didn't need an alarm as someone was hosing down their car in the hotel car-park at 5am the next morning.
Departure before breakfast meant that we couldn't use the restaurant, but the hotel did provide food to take away, which was excellent!
Speedy transfer to and from the airport.

Room tip: Avoid facing car-park, if possible.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded November 10, 2018

Dear Billy S,

Thank you for your review and the positive feedback. We are looking into the mystery car wash. Thank you for making us aware.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2018

If you like rooms with scuffed, dirty walls and old chipped furniture then this property is a good fit. It thrives due to its location — it is almost always full and a cash cow, so management/owners have no incentive to make the badly needed investment the property requires. Air conditioning was not working in two of the rooms we were assigned. Want to enjoy a tired, outdated hot and stuffy room?? Book now!!

Date of stay: November 2018
  • Trip type: Travelled on business
    • Cleanliness
    • Service
Thank complelledtoshare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded November 10, 2018

Dear complelledtoshare,

Thank you for the time taken in giving your feedback. We take note of your bad experience and would like the oppertunity to get some more information from you.

Kindly contact us at info@emperorspalace.com in order for us to get your contact details.

Regards

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Reviewed November 3, 2018

We checked in, there was no water in the room. We ordered mineral water..it took the staff 1 1/2 hours to deliver water to the room. Unhelpful staff. The next day when we were checking out, the bell boy asked us to take our suitcases out of our room. Not sure what a bell boy is for then?!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Gayatri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmperorsHotelManager, Manager at Peermont Mondior at Emperors Palace, responded to this reviewResponded November 8, 2018

Dear GayatriG5,

Thank you for your feedback. It seems that we have not lived up to our purpose with your stay. Our sincerest apologies for the negative impressions created. We have raised your comments with our team at the Mondior hotel as an area where we have to improve our guest experience.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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