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Reviews (211)
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12 - 17 of 211 reviews
Reviewed September 13, 2017 via mobile

I have used this hotel many times in the past because of its convenience between Johannesburg and Pretoria but this time will more than likely be my last. The service in the restaurant was diabolical. The first waiter did not understand the wine menu and took 23 minutes to advise us they did not have the wine we wanted but they actually did have it in stock. The second waitress tried to resolve the issue but did not return. Eventually I approached the front office and asked for some assistance and they again tried. After 50 minutes in the restuarant we got the original bottle of wine we ordered. Our guests had arrived in the meantime. It took about 20 minutes to get them wine glasses. We then had to ask for food menus and ordered the food. The head waiter by now was alerted to our concerns and advise us that the butternut was sour and we should not order that. We gave up and asked them what they had and what we could eat. The food was reasonable but the staff are diabolical and clearly have not been trained and the hotel is either battling financially as they are unable to provide the menu items or they just do not care.

Stayed: September 2017, travelled on business
Thank Jenny i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarryn A, Guest Relations Manager at Protea Hotel by Marriott Midrand, responded to this reviewResponded September 17, 2017

Dear Jenny i,

Firstly, I would like to thank you for providing feedback regarding your visit as this is the only means that we have in order to critique our GUEST service experience.

I sincerely apologize for the level of service that you received at our establishment.
This is not the standard that we, at Protea Hotel by Marriott Midrand, pride ourselves on. Steps will be taken in order to resolve the matter.

Please try us once more, so that we might "wow" you with our true level of service.

Kind Regards,
Tarryn Annamalay
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2017

I loved staying at this hotel. It is very central for business in both JHB and Pretoria. The staff is very friendly and helpful. Check in was effortless. The rooms are renovated and very clean. Room service was great. It is nice to sit on the balcony by the pool and work after a long day.

Room Tip: Rooms facing the pool is quieter
  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank RenaChristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 16, 2017 via mobile

Excellent staff at Reception who are always willing to assist and accommodate requests especially my need to have a room close to reception. Housekeeping is brilliant and rooms are clean.
Bar staff work hard at night trying to get bar meals out timeously. The bar menu needs a facelift and extra staff at night may help. Restaurant staff are always so friendly and welcoming at Breakfast. Would love to try the Camelot Spa, especially in the evenings after work, but they are constantly fully booked. This hotel is my home away from home and the hotel staff here are stunning.

Stayed: July 2017, travelled on business
Thank KDKindie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 4, 2017

visited this establishment in Feb 2017. Location is good. Reception on arrival was good. Overpriced. Prices exclude breakfast. Security very good. Parking secure. Rooms...Nothing to shout at when considering the price you're paying.
A recommendation Only if you're unable to find accommodation at short notice.

Room Tip: lot's of noise near reception
  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Samuel H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarryn A, Guest Relations Manager at Protea Hotel by Marriott Midrand, responded to this reviewResponded July 7, 2017

Dear Samuel HK,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for the feedback with regards to your stay with us. Your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2017 via mobile

This my first time visiting South Africa Johannesburg the hotel is out of Johannesburg nice area good for meeting and conferences there's some place near by like mall of Africa and Nelson Mandela square

Stayed: June 2017, travelled on business
Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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