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“Great food but slow service”

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Protea Hotel by Marriott Midrand
Ranked #2 of 9 Hotels in Midrand
Reviewed 18 November 2017 via mobile

The bar at this hotel has great food at very reasonable prices.

I ordered a snack platter for one which had chicken wings, ribs, potato wedges and delicious vegetable wraps. The taste was quite good. The cost was about €7 which I think is great value.

The ambience is great. Quite relaxed and not crowded.

However the service is quite slow. I waited over 15 min for. Drink order which my waiter seemed to have forgotten about.

I will go back though.

Stayed: November 2017, travelled solo
Thank Anthenia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 203 reviews

Reviewed 14 October 2017 via mobile

I often use the Protea Midrand for business stays. Rooms are comfortable but road noise is a factor if you on the wrong side. Dinner was tasty but breakfasts here need work. Compared to protea umhlanga this hotel has much to work on in the breakfast department. Send your team to Umhlanga to see what can be done with a similar setup. Coffee quality needs work too. I look forward to seeing these improvements next time.

Stayed: October 2017, travelled on business
Thank ClemD2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

I stayed there for a couple of nights on business. The room is clean, large enough, the mattress is really good and the view in the garden is good. Staff, restaurant menu and breakfast buffet are OK. They offer an airport shuttle service for a fee. It is conveniently located for business as many companies are in the surroundings. Probably not good for holidays.

Stayed: October 2017, travelled on business
Thank LittleSimpleTreats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

I have used this hotel many times in the past because of its convenience between Johannesburg and Pretoria but this time will more than likely be my last. The service in the restaurant was diabolical. The first waiter did not understand the wine menu and took 23 minutes to advise us they did not have the wine we wanted but they actually did have it in stock. The second waitress tried to resolve the issue but did not return. Eventually I approached the front office and asked for some assistance and they again tried. After 50 minutes in the restuarant we got the original bottle of wine we ordered. Our guests had arrived in the meantime. It took about 20 minutes to get them wine glasses. We then had to ask for food menus and ordered the food. The head waiter by now was alerted to our concerns and advise us that the butternut was sour and we should not order that. We gave up and asked them what they had and what we could eat. The food was reasonable but the staff are diabolical and clearly have not been trained and the hotel is either battling financially as they are unable to provide the menu items or they just do not care.

Stayed: September 2017, travelled on business
Thank Jenny i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarryn A, Guest Relations Manager at Protea Hotel by Marriott Midrand, responded to this reviewResponded 17 September 2017

Dear Jenny i,

Firstly, I would like to thank you for providing feedback regarding your visit as this is the only means that we have in order to critique our GUEST service experience.

I sincerely apologize for the level of service that you received at our establishment.
This is not the standard that we, at Protea Hotel by Marriott Midrand, pride ourselves on. Steps will be taken in order to resolve the matter.

Please try us once more, so that we might "wow" you with our true level of service.

Kind Regards,
Tarryn Annamalay
GUEST Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

I loved staying at this hotel. It is very central for business in both JHB and Pretoria. The staff is very friendly and helpful. Check in was effortless. The rooms are renovated and very clean. Room service was great. It is nice to sit on the balcony by the pool and work after a long day.

Room Tip: Rooms facing the pool is quieter
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  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank RenaChristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

Excellent staff at Reception who are always willing to assist and accommodate requests especially my need to have a room close to reception. Housekeeping is brilliant and rooms are clean.
Bar staff work hard at night trying to get bar meals out timeously. The bar menu needs a facelift and extra staff at night may help. Restaurant staff are always so friendly and welcoming at Breakfast. Would love to try the Camelot Spa, especially in the evenings after work, but they are constantly fully booked. This hotel is my home away from home and the hotel staff here are stunning.

Stayed: July 2017, travelled on business
Thank KDKindie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

visited this establishment in Feb 2017. Location is good. Reception on arrival was good. Overpriced. Prices exclude breakfast. Security very good. Parking secure. Rooms...Nothing to shout at when considering the price you're paying.
A recommendation Only if you're unable to find accommodation at short notice.

Room Tip: lot's of noise near reception
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  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Samuel H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarryn A, Guest Relations Manager at Protea Hotel by Marriott Midrand, responded to this reviewResponded 7 July 2017

Dear Samuel HK,

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for the feedback with regards to your stay with us. Your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Midrand

Address: 14th Street, Noordwyk Ext 20 | Halgway House, Midrand 1685, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Midrand
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Midrand
Price Range: $102 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Midrand 4*
Number of rooms: 177
Official Description (provided by the hotel):
Protea Hotel Midrand – Where you want to stay between Sandton and Pretoria. Protea Hotel Midrand is situated halfway between the dynamic, bustling cities of Johannesburg and Pretoria. The luxurious hotel provides optimum access not only to this prestigious business districts' numerous corporate headquarters and conference venues, but also to business and shopping destinations throughout the Gauteng region. As befits a 4–star Protea Hotel, plush elegance is evident from the moment you enter the spacious foyer with its sophisticated combination of Italian granite, cherry wood finishes and lofty glass–and–wood–rafted ceiling. This level of quality extends to the hotel's spacious bedrooms. Protea Hotel Midrand boasts all the facilities needed for business travellers - conference facilities, 24 hour fitness centre and a Gautrain bus service. For those with some leisure time; relax and unwind beside the large pool area, spoil yourself with a treatment at the in house beauty salon or visit The Palm Terrace Restaurant for an unforgettable dinner experience. ... more   less 
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Also Known As:
Protea Hotel Midrand

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