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Reviews (371)
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All reviewstsogo sunexcellent servicehotel staybusy roadhotel is situatedthe hotel staffbreakfast and dinnertv channelskeep up the good workchecking outsouthern sunnice stayeasy accessfree wifienjoyed my staygautrain stationhome away from home
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34 - 39 of 371 reviews
Reviewed April 3, 2018

I went to Garden Court Hatfield with my children and my wife, it was super the staff from check in to the Breakfast. I would recommend Garden Court to my friends and family. The swimming pool and the kids really enjoyed and I am happy with the Chanel 161

  • Stayed: March 2018, travelled with family
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
1  Thank sabelombanjwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHatfield, General Manager at Garden Court Hatfield, responded to this reviewResponded April 18, 2018

Dear traveler,

We appreciate your review and feedback on our facilities and are pleased that your family enjoyed their stay.
Thank you for making Garden Court Hatfield your home away from home.

Kind regards

Madeleine Roux | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

Excellent service with a clean and comfortable room. Staff was very pleasant and friendly on arrival and at departure. Breakfast was good as always. Will definitely visit again and recommend to friends and family.

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank salomeh59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHatfield, General Manager at Garden Court Hatfield, responded to this reviewResponded April 2, 2018

Dear Madam,

We appreciate your complementary review and your patronage.

Are staff will be pleased to read your comments and we this will certainly keep them motivated and inspired to go the extra mile.

Kind regards

Madeleine Roux | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

The reception is always good and welcoming but once checked in the whole experiences changes. i always experience challenges when it comes to room service as i don't like having my dinner at the dinning area. i have to answer very offensive question as do i know that i don't qualify to have room service which means there is no communication between reception and room service section why i am saying this is because there was i was not going to go through third degree.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Tsogo Sun Hotels
Thank pheell0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHatfield, General Manager at Garden Court Hatfield, responded to this reviewResponded March 30, 2018

Dear Traveller,

Thank you for posting your review on TripAdvisor.

Please accept my sincere apology for the manner in which the room service staff managed your order.
As the review is anonymous it difficult to establish your reservation details. We do have guest travelling on a government rate, dinner bed and breakfast, and these guests meals are all to be taken in the restaurant. This is a direct order from their treasury department, and for that reason this option is not available to those guests.

The only other explanation could be that there was a no post on your account, which would have required a cash payment for the meal.

We will address the employees on how to better communicate to the guests, both on check in and when taking orders.

Kind regards

Madeleine Roux | General Manager

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Reviewed March 14, 2018

Everything was perfect, the service from the receptionist, the food, the room and friendliness of people working in the hotel. Keep up the excellent service. The hotel is situation in a nice and good looking view and I must say that this is the best experience of my life. I've been to other hotels but this one is the best above all. I will definitely recommend this hotel to my friends and colleagues.

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Tsogo Sun Hotels
Thank luckymaketsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHatfield, General Manager at Garden Court Hatfield, responded to this reviewResponded March 15, 2018

Dear Sir,

We appreciate your complimentary review and were pleased to read that the hotel and staff had met your expectations.

This goes a long way in keeping the team motivated as they are eager to read our guests reviews.

We look forward to being your hotel of choice when you next return and the management and staff at Garden Court Hatfield wishes you many more happy travels.

Kind regards

Madeleine Roux | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2018

Staff at breakfast and dinner are extremely helpful. Egg preparation can be a bit slow based on time of morning and how busy the hotel may be. Rooms were clean and comfortable as always. Wi-Fi was very good and stable. Gym is nicely equipped and serves the avid sport enthusiast quite well. There is a garage shop and Macdonalds across the hotel but be very carefull when crossing as it is a very busy road even late into the night. Overall good stay and staff are very helpful.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank vpather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHatfield, General Manager at Garden Court Hatfield, responded to this reviewResponded March 15, 2018

Dear travel partner,

We appreciate your review and your kind comments.
Please remember when staying at any Tsogo Sun property you have the opportunity to sign up to our Rewards Programme. This entitles you to 2GB daily complimentary Wi-Fi access and a multitude of more benefits.

Please visit our website for more information.
The Garden Court Hatfield team looks forward to your return and trust that you had a safe journey home.

Kind regards

Madeleine Roux | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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