We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (889)
Filter reviews
889 results
Traveller rating
160
321
207
91
110
Traveller type
Time of year
LanguageAll languages
More languages
160
321
207
91
110
Show reviews that mention
All reviews hourly shuttle nelson mandela square standard room free shuttle service gautrain station modern hotel business stay breakfast buffet is enjoyed my stay johannesburg
Filter
Updating list...
675 - 680 of 889 reviews
Reviewed June 2, 2012

The reservation was made from Club Carlson website and I combined points with cash.
The check in was a little bit complicated. As a concierge member the breakfast should be free, but the lady didn’t recognize the card and insisted that I would have to pay for breakfast. No recognition at all. The upgrade was not even offered.
The room is very small but with very modern décor. I could say that has enough space for a short stay.
As my other reviews, I like to mention about Gluten Free information. This hotel has a fantastic chef, Mr Leon, which handled very well my Gluten Allergy. The food was just amazing and the RGB restaurant is very affordable.
Also, next to the hotel, there is a small shopping center with a supermarket with plenty of Gluten Free Items (ask the staff to show them).
There is a very small pool, but also enough for a quick sunbath. Another option is to visit the Sandton City, a very big Shopping Mall with plenty of restaurant options. If you need to change money, go there at American Express Exchange, inside the Shopping near the Nelson Mandela Square. Be aware that every Exchange has a 2% commission everywhere and also a fee depending on the amount.
The hotel offers hourly shuttle service to the train station (that takes you to the airport) and also to the Sandton City Mall. My airport transfers and my day trip tour were all booked through the hotel. If you need, contact Mandy and everything will be smooth. I paid 400 ZAR (U$ 50) per way and was made with a sedan luxury vehicle.
I felt the hotel comfortable and it’s important to mention that I felt safe all the time. Even to walk around.

Room Tip: Club Carlson member don't pay for internet
  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EduardoStruve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this reviewResponded June 5, 2012

Dear Concierge Card Holder,

I would like to thank you for taking the time to voice out your concerns regarding your recent stay with us at Park Inn by Radisson Sandton.

Please accept our sincerest apologies for the unpleasant experience you had during your stay and for the manner in which we handled your concerns. We acknowledge the feedback and furthermore confirm that we failed to deliver the warm Hospitality that we are best known for. Kindly be assured that as a Concierge Member ,you are highly valued and your loyalty to the Rezidor Hotels is of utmost importance to us.

An in-depth e-mail has been sent to yourself addressing the service lapses raised herein, we further appreciate you highlighting the positive elements of your stay.

Looking forward to welcoming you back,

BR,

Pontsho Dikobe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2012

It is a shame that when refurbishing this hotel nobody thought to install double glazing. The hotel is on the very busy Katherine Street which, as someone not used to heavy traffic noise at home, I found very disruptive to my sleep. When I asked if there was another room at the back of the hotel I was told that the only room available was opposite a construction site. The rooms do not have a main light in the sleeping area and so are quite dark. The front desk staff were not terribly efficient and seemed to delight in disappearing into the office when there was a long queue waiting to check in. The housekeeping was unbelievably poor. Laundry was promised to be returned the same day if deposited by 09:00 so I got it in at 07:30. When we came back from dinner at about 22:00 the laundry had not been returned but a phone call had it arrive in seconds. Tea/coffee/milk were not replenished. Soap and a floor mat, both of which I was quite happy to continue using, were removed but not replaced. On the plus side, the bar staff were very friendly and the concierge staff courteous and helpful. The hotel is used by British Airways staff which my explain why they are such a grumpy bunch who we refuse to fly with.

Room Tip: If you must stay here, ask for an upper room at the back and check if there is any building going on.
  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DocBud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this reviewResponded June 6, 2012

Dear Valued Guest,

On behalf of the entire Park Inn by Radisson Sandton Hotel team, I wish to sincerely apologize for the unpleasant experience you had at our property. As an international brand which prides itself on service, we thank you for highlighting the areas of concern. The feedback we receive enables us to target problem areas and to take necessary actions. We acknowledge the comments and furthermore confirm that we failed to deliver on the service philosophies and concepts we live by.

It is with absolute regret that you were exposed to such service lapses as our teams are trained to deal with such daily procedures efficiently , for our goal is to consistently provide superior service and accommodation to our guests. The succession of disappointments that you were exposed to during your stay are inexcusable service failures that will be addressed with the seriousness they deserve to ensure that we eliminate the possibility of this re occurring again in the near future.

I am confident that my assurance and commitment with regards to dealing with the concerns raised will have a positive influence on your opinion and confidence in booking with us as your first option going forward.

Yours in Hospitality,

Pontsho Dikobe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2012

The hotel is new and very good, clean, friendly staff and good food. The problem is that when you have finished the hotel menu and the 'chop house' next door, you have to travel to the Sandton centre or other areas of Johannesburg and the cost of taxis is out of this world - I have not stayed anywhere where the food is so good and cheap, but the taxis are so expensive - expect to pay over $15 to get to the Sandton centre and $80 to get to Johannesburg

Room Tip: Any room will be fine and suitable, rember to ask for smoking or no smoking both on booking and when you register
  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank weechancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this reviewResponded May 28, 2012

Dear Traveler,

Thank you for your positive feedback,

Your kind comments regarding the facilities, service and food are much appreciated and have been shared with the rest of the team.

PS : the Hotel offers a daily Complimentary Shuttle Service which rotates on an hourly basis from 10h00 within 5km radius including a stop at “Sandton Centre”, the schedule is available at reception for convenience.

On behalf of the entire workforce here at Park Inn by Radisson Sandton Hotel, we would like to thank you for your business and we hope to see you again when your travel brings you back to the area !!

At your service,

Pontsho Dikobe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2012

downsides - Heaving with BA crew, and not easily accessible from sandton (infrequent shuttle or pay for a taxi), extremely hard beds and cheap pillows
upsides - decor is ok and wifi is free with club carlton

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank freddagg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this reviewResponded May 21, 2012

Dear Guest,

On behalf of the Park Inn by Radisson Sandton Team, I wish to sincerely apologise for the unpleasant experience that you had at our property. As an international brand which prides itself on service, we thank you for highlighting the areas of concern. The feedback we receive enables us to target problem areas and to take the necessary actions where possible since we strive to consistently offer our guests the best possible service and product.

It is with regret that you found the Hotel’s accessibility from Sandton exigent, as most our guests applaud us for the efficient Complimentary Shuttle Bus Service that we operate on an hourly rotation within 5km radius from the Hotel. For your reference and convenience for future stays , this schedule is available and published at our reception desk. Whilst we have not received such feedback regarding our beds and pillows previously, we value your comments which have been escalated to relevant parties for further review.

When most Hotels in Africa do not offer Wi-Fi complimentary to their Hotel Guests , ours is purely a token of appreciation to the valued Loyalty Program Members who come our way day in and day out. We pride ourselves in building ever lasting relationships for without them, we wouldn’t be !!

We trust that your experience will not deter you to consider our property for future stays !!

Yours in Hospitality,

Pontsho Dikobe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2012

Ive stayed here a few times and I really quite like this hotel. It's not in a bad location, pretty safe for jo'burg, very modern, clean, nice friendly staff. Some people may be put off by the rooms bathroom area as its all glass and see through to the bedroom but ok if your on your own! It really seems to have been designed for a business MAN as the tiny wardrobes in the room are no good to hang a dress or long jacket as its just about long enough for a mans shirt! I had more comfortable pilllow than previously so maybe they are listening to customers requests. There are no baths only showers( huge though). The bar area really does need some re- arranging as its almost like you are sat at the reception desk it could with some screening to make it a little more comfortable and during the colder months it feels really chilly as the wind blows through.
As other reviews mention the pool area?? is hardly worth it as its so small there are only 8 beds around it and certainly no way you could have a swim in it!
Just around the corner only 5 mins walk is Atholl square a small mall with few shops and couple of decent supermarkets and some good restaurants. Try Tashas for great lunches and coffees(always packed) and lovely the
Greek restaurant with fab staff.

There is an ok gym that could do with a coup,e more pieces of equipment (one was broke) and some lighter weights for the ladies!

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Flyingbird9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinn118, Front Office Manager at Park Inn Sandton, responded to this reviewResponded May 16, 2012

Dear Guest,

I would like to thank you for choosing the Park Inn by Radisson Sandton again for your visit into Johannesburg recently. Serving loyal guests is always a pleasure; we are thrilled to know that you still found the facilities functional and service provided pleasing as complete satisfaction is our goal.

We are most humbled by your positive feedback and trust that we have earned a frequent visitor in you. Our location is indeed a draw card and makes us an ideal base for travelers.

We pride ourselves in service delivery and take every opportunity to improve in areas that need attention; this is of course only possible through the feedback we receive from guests. Thus furthermore confirming that we pay attention to detail and take note of customer requests where we endeavor to deliver whenever possible. We are delighted to know that you Slept & Lived Well due to the comfortable pillows that were provided to you for this specific stay!!

Thank you for affording us the platform to be at your service,

With Warm Regards,

Pontsho Dikobe
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews