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Reviews (1,062)
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Reviewed August 22, 2017

I had the worst check-in experience of my life. It took more than 1 hour! Apparently there was an issue between Hotel.com and Sandton systems and my reservation was missing one room. The receptionists handled the issue terribly saying that we were missing a room and couldn't check us in (even after I showed him the confirmation email). The issue only begun to be solved after I started to get angry and then they called the manager, who took care of the situation. However, once we arrived in the rooms, two of them had beds different from what I had reserved (during the check-in I highlighted, and showed the reservation, to the manager which kind of beds each room should have). Therefore, after more than 1 hour to check in, I had to return to the reception to complain about the beds and then the manager changed the rooms with the wrong beds (she gave a free upgrade to one of the rooms only because of that). In a nutshell, the entire check-in plus changing rooms due to wrong kind of beds took us much longer than what is minimally acceptable. To make things worse, there was a leakage in my shower (the rubber on the door wasn't sealing completely and the bathroom floor got wet.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Tsogo Sun Hotels
Thank joaoarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded August 29, 2017

Dear Valued Guest

The service you received was certainly not befitting a five star establishment and I truly regret that your experience fell short of any expectations one should have of a five star Deluxe hotel restaurant. I would therefore like to use this opportunity once again to offer my sincerest apologies for the inconveniences caused to you.

Please feel free to contact me should you wish to discuss this further.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2017

For any vacation or business, this hotel is the ultimate solution, good & big rooms in a very convenient area. The parking was offered hustle free, shopping just a walk away, actually in the room with the hotel strong wifi

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Sabelo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded August 29, 2017

Dear Valued Guest

Thank you for your positive feedback and for choosing to stay with us at Sandton Sun. Your comments are of vital importance to us to continually evaluate and improve on the service we offer.

We hope to have you stay again in the near future.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2017

Rooms very spacious and good location to explore Sandton City. It is directly connected to the mall and Nelson Mandela Square. Breakfast was abundant but of average quality. We would have liked the opportunity to try some local South African breakfast cuisine. Wifi is free and each room could have up to have 5 devices connected. But their daily wifi limit is per device and is frustratingly small. And if you have less than maximum 5 devices your can't access the other potential devices allocation. Was very helpful to be able to rent the room for half a day to accommodate a very late flight.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank OurThoughts4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded August 29, 2017

Dear Valued Guest

Thank you for your feedback and for choosing to stay with us at Sandton Sun. Your comments are of vital importance to continually evaluate and improve on the service we offer.

We hope to have you stay again in the near future.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2017 via mobile

We stayed there for one night when we arrived in South Africa for a round trip and we liked it so much, that we went there again before leaving South Africa. Already the transport service picking us up from the airport was perfect, upon arrival we were checked in by Nqobile at the reception desk. She was outstanding, and so warmly welcoming us, that we felt really good. They mean when they say your second home. Concierge sevice was also very good and efficient. The room was very nicely decorated and spacious. The breakfast had a great choice and was delicious. The hotel has a direct link to a luxury shopping centre with a big foodcourt. The outside bar looked very nice, but we had no time to go there. When you check in early during the day, they have special facilities to shower and rest.

Stayed: August 2017, travelled with family
Thank Ulla E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertJasper, General Manager at Sandton Sun, responded to this reviewResponded August 21, 2017

Dear Valued Guest

Thank you for the positive feedback of your stay at the Sandton Sun.

Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun.

We appreciate your opinion and we look forward to welcoming you back in the not too distant future.

Best regards

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Reviewed August 14, 2017

Stayed at this hotel for business purposes and absolutely loved it. Room are wide, bathrooms also very spacious. Home away from home. Room service was spectacular, super fast and delicious. Best breaksfast I ever had on a hotel that is not a resort. recommend it for all purposes.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Lívia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobertJasper, General Manager at Sandton Sun, responded to this reviewResponded August 21, 2017

Dear Valued Guest

Thank you for your feedback and for advising of your recent stay with us.

We appreciate your opinion and we look forward to welcoming you back in the not too distant future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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