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All reviews shopping mall nelson mandela square direct access sandton city sun deck nespresso machine convention center tsogo sun excellent hotel business trip business hotel south africa enjoyed my stay gautrain station vinny atrium convenience
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Reviewed 4 weeks ago

Stayed here on a first visit to Jo'Burg. Overall facility is very well appointed in swanky Sandton. Room very contemporary/clean with complementary bottled water. Lovely central open atrium lobby with glass elevators. Bar/Restaurant with good selections. Good front desk staff. Only downside was having to go across the bridge to Hotel Intercontinental to the gym and pool. Rooftop bar is currently under renovation. Great Location being Connected to the Sandton Convention center with ease to go to the Joy of Jazz concert series. Fantastic restaurants at the nearby Nelson Mandela Square. Luxury mall connected on the second floor. All that you need is at this resort

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank lasalle s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for choosing to stay with us at Sandton Sun and for taking the time to share your experience with other travellers on Trip Advisor. Your views are of utmost importance to us and thank you for your positive comments about the hotel.

We look forward to welcoming you back soon.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Absolutely beautiful hotel and very attentive staff. I was always greeted with a smile and a friendly “how are you doing today “. I had a beautiful room. The hotel is attached to the mall so coming and going is very easy and safe. Lots of shops and banks and restaurants. Highly recommended.

Stayed: October 2018, travelled solo
Thank melb445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for your positive feedback and also for choosing to stay with us at Sandton Sun. I am delighted that you enjoyed your time with us and I hope we have the opportunity to see you on many future occasions.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Check in and check out not handled at all well, kept having to re login continuously to supposedly free wifi, all frustratiingOnly room cleaning staff were worthy of top rating, rest no where nearThey did not serve hot breakfast, you have to order then wait a eternity, not good enough reallyIt is a shame, because it could be top notch but they are missing the mark

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Ken W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for your feedback and for advising of your recent stay with us.

Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun.

I would therefore like to use this opportunity to offer my sincerest apologies for the inconveniences caused to you, and we look forward to welcoming you back in the not too distant future.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

overall good stay.Only issue I had was that the duvet had a slightly bad smell.Just removed it and all was well.very friendly staff who remembered me from my previous visit including the Manager. Thats always refreshing when the people know who you are it makes it easier for your needs to be idetified.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank nlahri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded 4 weeks ago

Dear Valued Guest

Thank you for your feedback and for advising us of the duvet during your stay with us.

Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with the heritage of the Sandton Sun.

We appreciate your opinion and we look forward to welcoming you back in the not too distant future.

Warm regards

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Reviewed October 8, 2018

Excellent room and hotel location. The best staff ever encountered during a hotel stay. Wonderful experience. Breakfast is an outstanding event. All staff are intuitive to your needs and so willing to help make the experience really exceptional.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank cazman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert J, General Manager at Sandton Sun, responded to this reviewResponded October 9, 2018

Dear Valued Guest

Thank you for your feedback and for choosing to stay with us at Sandton Sun. Your comments are of vital importance to us and we utilise this to continually evaluate and improve on the service we offer.

We hope to have you stay again in the near future.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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