We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (174)
Filter reviews
174 results
Traveller rating
67
74
21
4
8
Traveller type
Time of year
LanguageAll languages
More languages
67
74
21
4
8
Show reviews that mention
All reviewssome tlclovely hotelshort staysandton cityweek stayfirst floorrecommend this hotelfree shuttleshuttle serviceexcellent accommodationstaying at this hotelthree nightshome away from homerooms are spaciousbusinessradiuscarpet
Filter
Updating list...
16 - 21 of 174 reviews
Reviewed May 29, 2017 via mobile

I've been staying at their Quartermain hotel for more than 8 years and the current visit was a bit disappointing. The rooms need some TLC, the service had gone down and the Restuarant too had lost its charm. On numerous occasions I had to call and request for tea/coffee, laundry bags, toiletries etc. at the Restuarant, you crave for service.
This is such a nice hotel in a fantastic location and it will be a shame if this regression is allowed to continue unchecked!

Stayed: May 2017, travelled on business
Thank Lalithkumar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shaun0010, General Manager at Faircity Falstaff Hotel, responded to this reviewResponded June 15, 2017

Dear Mr. Lalithkumar,

Firstly I would like to thank you for your loyalty and for taking time to write to us regarding your recent experience, we really appreciate your feedback. Please accept our apology for the discrepancies in the level of service received during your stay with us, this is definitely not out standard which we will are well known for, we have taken each comment in a very serious note and have discussed it with the team and we have put in place corrective measures to ensure that this issues are resolved. We thank you for bringing this to our attention and giving us an opportunity to correct our errors. we hope this experience will not deter you from visiting us again in the future.

Kind Regards

Shaun Wheeler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 8, 2017

Our second room overlooked the courtyard pool decorated with flowers and trees. There were tables and chairs outside the first floor rooms. Additional tables for outdoor dining. The hotel set in from the street via a long driveway.

Room Tip: Staff members very helpful. Precious and Nonkululeko were exceptionally helpful and resourceful.
  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank aprilqueens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Falstaff Hotel, responded to this reviewResponded May 10, 2017

Dear Valued Guest,

Thank you for taking the time to comment on our charming hotel located in Morningside Sandton.

Our team takes pride in the gardens and our pool area and are always pleased to hear from satisfied guests that appreciate it. We hope to see you again in the summer so that you can take full advantage of our outdoor pool and seating area.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2017 via mobile

Didn't have anything nice of an experience to mention or consider this time, Falstaff is THE place for me when traveling to Jhb. Perfectly located within reach from everywhere, and calm and quiet for any type of traveller. Also learnt they have a gym available... their kitchen/ restaurant staff! The best! Breakfast is always a pleasure, smiles, courtesy and completely friendly disposition, all the way!
Now for the horror of an experience:
Check-in was schizophrenic! Price was given, then another amount taken, honest mistake I guess?
it wasn't a freezing Jhb couple of days, but if you in a hotel, you then want to crank up AC for a couple of hours, warm up the room! Took it right to 30... this thing just blew cold air harder and harder! Opted for shower instead, maybe warm up the body! Spent like 3mins in there, step out and bathroom is flooded on the floors! Spent ages mopping up with the towels provided! Tried to flush, and it turns out the toilet has a few things to say back when you use it... felt like the whole hotel would have heard that I had flushed, the eeriest wine/ screech you could imagine... and if you consider that you wake up once or twice in the night to pee... made for very restless nights! Not what we had bargained for.
Second night, "reported" the aircon, you black gentleman on duty at reception was kind enough to offer to come show us how it works... came, cleaning staff had hidden remote, so the young lad went back to office. Scoured room, found the remote under the bed... phone and tell him, dude never came back. Suffice to say... another cold night!

Stayed: April 2017, travelled as a couple
Thank Wavell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Falstaff Hotel, responded to this reviewResponded May 10, 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at the Faircity Falstaff Hotel.

We appreciate both the positive and negative feedback that you have provided us with, and we sincerely apologize for the service and quality you experienced with regards to the air conditioning system as well as the shower and toilet, the fact that it made for a unpleasant night’s sleep is very concerning for us. Our maintenance staff is extremely proficient and are always striving to fix these types of problems to the satisfaction of our guests, we apologize for falling short in this regard.

We would also like to apologize for our team at receptions failure to follow through with their promise, and for not taking the extra step to make sure the problem was resolved. Your experience will be relayed to our teams at the Falstaff Hotel.
However, we are incredibly pleased to hear that our friendly restaurant team made a positive impact and that our location and on site gym was convenient.
We hope to see you again soon so that we can take the opportunity to provide the excellent customer service that our guests have come to expect from the Falstaff Hotel.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 14, 2017 via mobile

Little gem in the heart of Sandton! Lovely boutique hotel, with a feel good from the moment you drive in. Reception very welcoming and helpful, assistance always at hand to help load and offload.
Lovely breakfast! Can definitely recommend!

Stayed: April 2017
1  Thank LeeAnneSingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Falstaff Hotel, responded to this reviewResponded April 25, 2017

Dear Valued Guest,

Thank you for taking the time to write such fantastic comments in your TripAdvisor review. It is extremely rewarding to hear that you had a memorable experience with us and that you would recommend our Hotel to others, we thank you for your loyalty.

We look forward to welcoming you back to the Faircity Falsfaff Hotel in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2017

The hotel has lovely friendly staff and is very conveniently situated. My room was nicely furnished, with quality bedding. The bathroom is overdue for a facelift though, and the carpet all around the bathroom area was soaking wet, I assume from leaking pipes in the wall. I advised reception of this and was told that it would be attended to by maintenance - it wasn't. The room smelt like mildew and I thought that they should have moved me.

  • Stayed: March 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkWernich, Guest Relations Manager at Faircity Falstaff Hotel, responded to this reviewResponded April 25, 2017

Dear Valued Guest,

Thank you for sharing your comments regarding your stay at the Faircity Falstaff Hotel, we value all guest comments, and constructive feedback as it helps us to continually improve upon our services and facilities.

Whilst we are delighted to read that you enjoyed great service from our friendly staff and that your room was tastefully furnished and had quality bedding, we are equally disappointed that the bathroom was not up to standard, I have shared your comments with our maintenance department who are currently in the process of revamping the bathrooms.

We sincerely apologize that you were not moved to another room after reporting this incident, we will ensure that we attend to this better next time. Thank you for bringing this to our attention and we hope to welcome you back to the Faircity Falstaff hotel.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews