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Reviewed March 26, 2018

What a lovely experience, our visit was too short to make use of all the amenities, but we will surely visit again. The staff was friendly, the accommodation lovely and the area was just so central that we could not wish for better.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Adele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded April 5, 2018

Hi Adele

Thank you for your feedback – we are so pleased you enjoyed your stay with us and hope to welcome you back to The Wilderness Hotel upon your next visit to the area.

Best wishes,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2018

Location good, grounds and pool area good. Corridors noisy and ill kept. Our room overlooked the car park and the staff were at best indifferent, which for South Africa is a rarity. It was particularly disappointing in that I had pointed out on receipt of an email from the hotel that the various links in the email went directly to the Forex financial services site and not to the Wilderness Hotel site, I received this response:

"See exactly what you mean! And then this company is actually charging us per month as part of our companies signatures at the bottom of every mail…"

In the light of that I would have thought that some small gesture of thanks on arrival would have been nice !

Room tip: Go somewhere else
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank OrlanB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWildernessHotel, Marketing Manager at The Wilderness Hotel, responded to this reviewResponded March 12, 2018

Good day Sir -

I'm the Marketing Manager of the Group that markets 7 properties currently. You brought under our attention that one of the hundreds of links on all our online marketing platforms, was directing to the wrong site, and I thanked you personally for bringing that under out attention. That was about three months ago. If you can perhaps help me understand how I must bring that under the attention of one of our dozens of Front Desk Staff, in particular the lady who booked you in on arrival, also taking in consideration that I have no idea whose on duty when, and Front Desk is also checking in an average 50 rooms a day, it would be sincerely appreciated. I'm really sorry that a personal thank you for a kind gesture from a staff member not involved in any correspondence, was not included in your welcoming and that it could have such a severe effect on how you view service at the Hotel and your experience of our beautiful area and what it has to offer. Again, any ideas on how that could practically be possible would be much appreciated and would have the potential to change the Hotel industry as we know it. Kind regards. Jonel Ackermann Marketing Manager The Wilderness Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2018

Very nice hotel, clean with friendly staff ! Bath is difficult to get in as my 75 year old mother accompanied me. First two days no hot water in Bathroom. Only after two complaints we had hot water. Will recommend this hotel as service great and friendly staff. Rooms neat and clean.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wwwchristovandyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded March 26, 2018

Good afternoon
Thank you for taking the time to send us some feedback on your recent stay at The Wilderness Hotel.
I would like to assure you that your concerns are being addressed within my team.
We look forward to welcoming you back to the hotel upon your next visit to Wilderness. Please feel free to advise the reservation department of your requirements when booking, and we will allocate a room best suited to you.
Thanks very much,
Kind regards,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2018

Spent 2nights here. Pleasant ambience of hotel and well located less than 5 minutes walk to a small area which had about 6 restaurants and was quite lively. We had the hotel carvery buffet one evening which was very good.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Daave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded March 26, 2018

Hi Daave
Thank you for your feedback – we are so pleased you enjoyed your stay with us and hope to welcome you back to The Wilderness Hotel upon your next visit to the area.
Best wishes,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 11, 2018

The overall impression of the hotel is good, but when walking down the passages to the rooms the carpets look like they have watermarks. The huge grounds are clean and well kept. Parking could be a bit better. Our table in the restaurant was not 100% clean, some of the glasses and plates were not properly washed and cleaned. Generally the food was good. All the staff are very friendly, helpful and accomodating. A well situated Hotel close to many little eateries and shops

Room tip: Front rooms have a view of the little town
Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank Desiree H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessTeam, Guest Relations Manager at The Wilderness Hotel, responded to this reviewResponded February 14, 2018

Dear Desiree

Thank you for taking the time to forward us your feedback on your recent stay at The Wilderness Hotel.

I confirm that your concerns have been addressed in a serious light and humbly apologize.

We look forward welcoming you back to The Wilderness Hotel.

Kind Regards,
Marianne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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