The reservation was made through the Fairmont website, which is where I should have foreseen the beginning of a poor experience. Having made a package booking which included breakfast one is given the opinion of adding breakfast as an additional – admittedly this page does note that you should not add extras that are included in your package but one would expect that the extra would then not be available for selection on this site. Further, having inserted my Credit Card details I then received an e-mail advising that I was required to pay a 50% deposit however no details of how this should be paid were included – seemingly it falls to the guest to phone the Lodge and request an invoice in order to pay.
The staff were very welcoming and helpful upon arrival. Check-in was seamlessly managed.
The room is very pleasantly laid out, and well kept.
The breakfast is poor, both in terms of range and quality. By way of example having sent back a croissant on the basis that it was “yesterday’s croissant” I was brought a fresh croissant from the kitchen – clearly a decision had been taken to rather ‘finish’ the previous days croissants.
Although friendly and eager to assist, the staff are clearly in need of basic training. For example, one would expect to get offered black pepper when given an omelette.
I enquired as to the possibility of rather having breakfast at the Resort (in the expectation that this may be better), and was advised that I would have to pay the full fee at the Resort.
There isn’t any.
There aren’t any. The best option available was for us to shuttle to the Zimbali Resort.
The staff at the Lodge (and at the Resort) are friendly and helpful. They are (one of few) assets to the business.
It is quite apparent that attention has been shifted away from the Lodge to the Resort. One would expect that guests would be advised of this before making a booking – it is nothing short of dishonest to take reservations for the Lodge when it is in this state. The experience in anything but 5 Star and frankly I will neither return, nor recommend it to anyone.
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- Also Known As:
- Fairmont Zimbali Hotel Ballito
- Zimbali Hotel