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“Disappointed by Zimbali Lodge”
Review of Zimbali Lodge

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Zimbali Lodge
Ranked #4 of 7 Hotels in Ballito
Reviewed 27 December 2015 via mobile

I am honestly applaud by the conditions of the lodge. In lodge 705 the bed in the main bedroom is making a noise even on just touching. This is the picture of the couch in the living area. Spoke to reception but nothing resolved.Just told that the lodge is fully booked, not much can be done. Really for a five star???

Stayed: December 2015, travelled with family
Thank Pego M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 31 December 2015

Dear Pego M

Thank you for taking the time to share your feedback with us.

We are sorry to hear that your stay did not meet your expectations and that your concerns were not resolved to your satisfaction. We apologise for any inconveniences that you may have endured and hope to deliver a more memorable experience to you in the future.

Thank you once again for your review.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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139 - 145 of 440 reviews

Reviewed 23 December 2015

We got a warm welcome from the friendly staff members. The rooms were outstanding with all the necessities that guests will love to have. I enjoyed the golf cart that ferry us from one destination to the next. The price that is charged for cart transport to the beach, at R180, return(less than 5km) is unreasonable, and must be reviewed.
The staff at the Thandi breakfast restaurant were excellent at their job. Well done, people, keep up the good work.
The cart drivers were always punctual and courteous as is expected of such an establishment.
Room service, was excellent, I particularly appreciated the turn down service every evening. Wow!!
Of course, the prices for drinks and extras at the pool are a total a rip-off.
I think we will go back to this lodge, in the near future.

Room Tip: All rooms are the same with jungle view or sea view!
See more room tips
  • Stayed: December 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mataks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 31 December 2015

Dear Mataks

Thank you for your lovely review.

We are pleased to hear that you enjoyed your stay with us and that we were able to exceed your expectations. We appreciate your feedback regarding the costs and will review your concerns.

We look forward to welcoming you back again in the near future.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2015 via mobile

I am currently staying at the Zimbali lodge. Room is nice, but this pretends to be a 5 star hotel and has almost no hotel features. No room service, service a 2/10, facilities 2/10. Food is reasonably price and taste is reasonable commensurate with price.
The pool was very relaxed until it was completely crazy with 15 screaming kids (and I have kids too)
Not impressed and every interaction with staff has been pretty average. You can't charge 5 star rates and deliver 2 star service and last too long!
I would not stay here again.

Stayed: December 2015, travelled with family
3  Thank obee_konobee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 31 December 2015

Dear obee_konobee

Thank you for taking the time to share your valuable review with us.

We are sorry to hear that your stay did not meet expectations and that you left feeling disappointed by your experience with us. Your concerns are valued and we hope to improve on our service delivery going forward.

Thank you once again for your feedback.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2015 via mobile

Location is great. My concern is that Zimbali Lodge is not safe not just for cars but people too and if anything happens to you as a guest you are on your own. Our holiday was spoiled on the very second day We were at Zimbali Lodge. On that dreadful Sunday a tree in the parking lot, fell on top of our vehicle. This was not just damages to the car but also a very expensive vacation spoiled. While junior staff members were sympathetic, I note with concern that the lodge mananger never made contact with me or took any responsibility. Instead I got a letter from the Lodge attorney saying I should contact my insurance to get my vehicle fixed fir they could not be held responsible. Please note that if I had reversed into a tree or drove over the lawn I would have been fined. But when my vehicle is damaged while legally parked in the designated parking they are not willing to take responsibility.

Stayed: November 2015, travelled with family
4  Thank Lungelo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 31 December 2015

Dear Lungelo B

Thank you for taking the time to share your feedback with us.

We are sorry to hear about the challenges that you were faced with during your stay with us. As an official representative has already been in contact with you to discuss this matter, we are unfortunately unable to make any further comments regarding the accident.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2015

Travelling through South Africa I stayed one night at this lodge in Ballito. It's a beautifull place in great surroundings on a golf course but not all services are avail;balbe anymore.
There is no restaurant for dinner anymore and the bar is closed at night. You have to go to the Hotel by golfcart or bus to get some food or a drink in the evening. They call it a lodge but it's just a place to stay. Not more. It's a pity because the hotel is beautifull. So check first the availability of the services in the lodge.

Room Tip: Try to get a ldoge with a view on the golfcourse and the ocean
See more room tips
  • Stayed: November 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank benvaesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 7 December 2015

Dear benvaesen

Thank you for taking the time to share your valuable feedback with us.

We are glad that you enjoyed the scenery and tranquility of the beautiful Fairmont Zimbali Lodge. We would like to apologise for any inconveniences that you may have experienced due to the limited dining facilities available at our property. We hope that this did not hinder your stay with us and that you will be sure to return in the future.

Thank you once again for your review.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2015

We stayed in the Lodge from 7 - 14 November. The room was beautiful and clean and the view was spectacular. Breakfast in the Thandi Restaurant was fine. Too bad it is closed for lunch and dinner now. We hope that will change in the future. The pool area is great and the infinity pool is just so pretty. Compliments to the staff for their very friendly welcome and service. We would like to express our special thanks to Mervin, the friendly waiter in the Coral Tree Restaurant at the Resort, who made our stay really special and unforgettable with his personal touch and service. We would definitely try to come back in the future.

  • Stayed: November 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Ronald_Madelon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 6 December 2015

Dear Ronald_Madelon

Thank you for taking the time to share your feedback with the TripAdvisor community.

We are pleased to hear that you enjoyed your stay with us and that this was the perfect end to your honeymoon. We are delighted that Mervin added to making your stay with us so wonderful, and we will be sure to pass your gratitude on to him.

We hope to welcome you back again soon.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2015 via mobile

All I can say is wow. Thank you so much for this great experience we had. Great staff, they went out of their way to make this few days special. Breakfast was great, one of the staff members even went put of his ways to try and make me an omlet one moring. Everything is neat and the transport makes you feel important. Haha. So thank you Zimbali Lodge for making my honeymoon special.

Stayed: November 2015
Thank antong707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, Guest Relations Manager at Zimbali Lodge, responded to this reviewResponded 6 December 2015

Dear antong707

Thank you for sharing your lovely review with us.

Firstly, from all of us at Fairmont Zimbali Lodge and Resort, we would like to congratulate you and your spouse on your marriage. We wish you all the best for the future.

We are so happy to hear that you had a wonderful stay with us and that our staff were able to turn your moment with us into a memorable one. It was an absolute pleasure having you stay with us and we hope to welcome you back again soon.

Kind Regards,
Maye Khuluse
Director of Guest Services
Fairmont Zimbali Lodge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zimbali Lodge

Address: Zimbali Estate | Umhlali, Ballito 4390, South Africa
Region: South Africa > KwaZulu-Natal > Ballito
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Ballito
Price Range: $287 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zimbali Lodge 5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Fairmont Zimbali Hotel Ballito
Zimbali Hotel

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