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Reviewed December 28, 2017 via mobile

Place has gone really backwards. Upon arrival they told us that they had no room service. In fact the lodge had no star rating at all. There are no operating restuarants. Only a place to eat breakfast and a very limited pool menu. No dstv!! Can't sign into wi-fi. Charging R39 for 500meg. The rooms were clean but that is about the only possitive thing I can say. Really dissapointed!!!!

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank NaomiS2075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded December 28, 2017

Dear Naomi S

Thank you for taking the time to share your stay with us.

We are disheartened to hear that your experience at the hotel did not meet your expectations. We are sorry that you did not feel that you were adequately provided for and that you found our facilities to be limiting. We apologize for any discomfort you experienced and we would like to assure you that we will certainly take your comments into consideration and discuss them with our team.

We hope that you will see these instances as once-off occurrences and that you will visit us again in the future allowing us another opportunity to provide you with an all-rounded memorable stay with us.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 14, 2017

just had a nice and relaxing holiday with my partner away from the busy routines overall it was wonderful & pleasant experience. staying in woods, nice apartments facing the sea, fabulous restaurants, bars, swimming pools to access.

Date of stay: November 2017
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank venuengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded December 18, 2017

Dear venuengland

We appreciate you taking the time to share your review with us.

We are happy to hear that you had a wonderful peaceful holiday away with your partner. We are glad that the natural atmosphere along with our facilities left a lasting impression on you.

We hope that you will be back to visit us again in the near future.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 14, 2017

Fantastic escape in nature and luxury! The rooms are designed to make you feel like you are tucked away in nature, hearing the African Fish Eagle call in the morning was the cherry on top of a great 1 night escape!

Date of stay: December 2017
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank craighH79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded December 18, 2017

Dear craighH79

Thank you for sharing your review with us.

We are thrilled to hear that you enjoyed an escape in nature and luxury with us! We are pleased that you met some of the locals, including the African Fish Eagle, and we look forward to welcoming you back to stay with us again in the future.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 6, 2017

Beautiful setting, rooms always clean and fresh, fantastic service from friendly and helpful staff. Food great. Price competitive.
Lodge needs to urgently sort out WIFI access and external telephone line service and Television/DSTV bundle

Date of stay: November 2017
Trip type: Travelled on business
Review collected in partnership with fairmont.com
Thank paulinesalomemsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded December 13, 2017

Dear paulinesalomemsj

We appreciate your comments regarding your stay at the Fairmont Zimbali Lodge.

It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2017 via mobile

The views of the sea from this Estate are breathtaking...it’s so serene and quiet. The food is great and it helps that it’s close to Ballito Junction mall where a bit of shops and eateries are. Had a great time and cannot wait to go back. Hopefully the leak from the roof in the dining area will have been fixed by then as I believe it’s what caused the foul smell in the elevators. Other than it was a great pleasant experience!!!

Date of stay: December 2017
Trip type: Travelled with friends
Thank kavataj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded December 6, 2017

Dear Kavata J

We appreciate your comments regarding your stay at the Fairmont Zimbali Lodge.

It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one.

Kind Regards,
Nils Rothbarth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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