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“Expectations ”
Review of Zimbali Lodge

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Zimbali Lodge
Ranked #4 of 7 Hotels in Ballito
Reviewed 4 January 2018 via mobile

The hotel has no room service, no restaurants, an empty mini-bar and limited tv channels. The hotel is no longer under Fairmont name as of 1 Jan2018 and will operate as time share. The hotel does is not rated. My expectations were not met. Close windows as monkeys do come in rooms.

Stayed: January 2018, travelled with family
1  Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 440 reviews

Reviewed 28 December 2017 via mobile

Place has gone really backwards. Upon arrival they told us that they had no room service. In fact the lodge had no star rating at all. There are no operating restuarants. Only a place to eat breakfast and a very limited pool menu. No dstv!! Can't sign into wi-fi. Charging R39 for 500meg. The rooms were clean but that is about the only possitive thing I can say. Really dissapointed!!!!

Stayed: December 2017, travelled as a couple
Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 28 December 2017

Dear Naomi S

Thank you for taking the time to share your stay with us.

We are disheartened to hear that your experience at the hotel did not meet your expectations. We are sorry that you did not feel that you were adequately provided for and that you found our facilities to be limiting. We apologize for any discomfort you experienced and we would like to assure you that we will certainly take your comments into consideration and discuss them with our team.

We hope that you will see these instances as once-off occurrences and that you will visit us again in the future allowing us another opportunity to provide you with an all-rounded memorable stay with us.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017

just had a nice and relaxing holiday with my partner away from the busy routines overall it was wonderful & pleasant experience. staying in woods, nice apartments facing the sea, fabulous restaurants, bars, swimming pools to access.

Stayed: November 2017, travelled as a couple
Review collected in partnership with fairmont.com
Thank venuengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 18 December 2017

Dear venuengland

We appreciate you taking the time to share your review with us.

We are happy to hear that you had a wonderful peaceful holiday away with your partner. We are glad that the natural atmosphere along with our facilities left a lasting impression on you.

We hope that you will be back to visit us again in the near future.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017

Fantastic escape in nature and luxury! The rooms are designed to make you feel like you are tucked away in nature, hearing the African Fish Eagle call in the morning was the cherry on top of a great 1 night escape!

Stayed: December 2017, travelled as a couple
Review collected in partnership with fairmont.com
Thank craighH79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 18 December 2017

Dear craighH79

Thank you for sharing your review with us.

We are thrilled to hear that you enjoyed an escape in nature and luxury with us! We are pleased that you met some of the locals, including the African Fish Eagle, and we look forward to welcoming you back to stay with us again in the future.

Kind Regards,
Nils Rothbarth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

Beautiful setting, rooms always clean and fresh, fantastic service from friendly and helpful staff. Food great. Price competitive.
Lodge needs to urgently sort out WIFI access and external telephone line service and Television/DSTV bundle

Stayed: November 2017, travelled on business
Review collected in partnership with fairmont.com
Thank paulinesalomemsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 13 December 2017

Dear paulinesalomemsj

We appreciate your comments regarding your stay at the Fairmont Zimbali Lodge.

It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one.

Kind Regards,
Nils Rothbarth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

The views of the sea from this Estate are breathtaking...it’s so serene and quiet. The food is great and it helps that it’s close to Ballito Junction mall where a bit of shops and eateries are. Had a great time and cannot wait to go back. Hopefully the leak from the roof in the dining area will have been fixed by then as I believe it’s what caused the foul smell in the elevators. Other than it was a great pleasant experience!!!

Stayed: December 2017, travelled with friends
Thank Kavata J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 6 December 2017

Dear Kavata J

We appreciate your comments regarding your stay at the Fairmont Zimbali Lodge.

It is always a pleasure to receive positive feedback. I will ensure that your comments are shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as memorable as this one.

Kind Regards,
Nils Rothbarth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

Beautiful place bars pool dinning and bar area stunning views
Lovely Golf Course the staff everywhere were so polite and helpful.
Our room was spacious classic style with a lovely balcony
Transport mostly free around the site was really efficient. we had a great holiday.

Stayed: November 2017, travelled as a couple
Review collected in partnership with fairmont.com
Thank ianaW152EB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontZimbali, General Manager at Zimbali Lodge, responded to this reviewResponded 6 December 2017

Dear ianaW152EB

We appreciate you taking the time sharing your feedback with us.

We are delighted to hear that your stay with us exceeded your expectations! We are happy to know that you enjoyed the facilities and the view and that the golf course, staff, room offering and transportation all left a lasting impression on you.

We look forward to welcoming you back to stay with us in the near future.

Kind Regards,
Nils Rothbarth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zimbali Lodge

Address: Zimbali Estate | Umhlali, Ballito 4390, South Africa
Region: South Africa > KwaZulu-Natal > Ballito
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Ballito
Price Range: $289 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zimbali Lodge 5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Fairmont Zimbali Hotel Ballito
Zimbali Hotel

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