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“Adequate in all aspects and wonderful management”

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Protea Hotel by Marriott Nelspruit
Ranked #6 of 19 Hotels in Nelspruit
maryland
Level Contributor
89 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Adequate in all aspects and wonderful management”
Reviewed 28 December 2010

Stayed during WC2010. Hotel is no frills but clean and comfortable. Staff is incredibly helpful and client oriented. They made it a great experience.

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleneschoon, Marketing Plan Coordinator at Protea Hotel by Marriott Nelspruit, responded to this review, 14 March 2011
Dear Iqq

Thank you for taking the time to complete a review on Trip Advisor and your additional positive feedback after your recent stay with us at Protea Hotel Nelspuit.

I am delighted to hear that the STAFF were so friendly and efficient, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Nelspruit again soon.

Charlene Schoon
Marketing Plan Coordinator
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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132 reviews from our community

Traveller rating
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    64
    27
    7
    8
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27
27
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60
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
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English first
Geneva, Switzerland
Level Contributor
131 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 12 July 2010

We spent one night there, it was exactly what we needed for one night on our way to Kruger from Johannesburg. Room was nice, both bar and restaurant were good, with very helpful and friendly staff. My only reproach is the price, pretty expensive due to the World Cup.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AuldCom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleneschoon, Marketing Plan Coordinator at Protea Hotel by Marriott Nelspruit, responded to this review, 14 March 2011
Dear AuldCom

Thank you for taking the time to complete a Review on Trip Advisor and your additional positive feedback after your recent stay with us at Protea Hotel Nelspruit

I am delighted to hear that the STAFF were so friendly and efficient, and I wish to assure you that we have congratulated them for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Nelspruit again soon.


Charlene Schoon
Marketing Plan Coordinator
Protea hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2010

We stayed here for the world cup. Found the service to be mixed in general the duty manager was pretty rude and immature.

Hotel was fine, although the food was pretty average to poor. Found the bar staff to be very pleasant though.

Good secure carpark and easy to find. Is also on the right side of town for the airport and the Kruger park.

Bit of mould in the shower but nice light rooms of a good size and comfortable beds. Overall OK if you can put up with the variable service.

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleneschoon, Food and Beverage Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 14 March 2011
Dear Brett01

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time in sending a GUEST review on Trip Advisor of your stay Protea Hotel Nelspruit. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities.

The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF, and training has been done with all the Duty Managers on our standards and procedures as well as BEST GUEST SERVICE.

I can assure you, should you stay at Protea Hotel Nelspruit again, that every effort will be made to ensure that you enjoy our true hospitality!

Yours sincerely

Zeelia Williamson
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 February 2010

I spent two nights at the Protea in Nelspruit with my niece, who was treating me to my first visit to Kruger national park.
After a long drive from Johannesburg, the pool provided therapeutic refreshment for cramped limbs. The water was clean and the temperature just right (on the cool side).
Our adjoining rooms were spacious and clean with large comfortable beds.
We ate out on the first night and were disappointed, so when we arrived back on the second evening after a tour of the game park, we were more than happy to eat in my room. The food was not great. We both decided in fish and chips, but by some extraordinary chance, there was not a chip to be had in the hotel. The substituted potato wedges (fried from frozen) were just not the same.
Breakfast, both mornings, was more than ample and the girl who prepared my eggs had a wonderful, welcoming smile -- even at 7.00am!

  • Stayed January 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleneschoon, Food and Beverage Manager at Protea Hotel by Marriott Nelspruit, responded to this review, 16 March 2011
Dear Ianmac

Thank you for taking the time to complete a Guest review of your recent stay at Protea Hotel Nelspruit on Trip Advisor

Meeting and exceeding Guests expectations can only be achieved through efficient and friendly, personalised service. Your comments have been analysed and will be instrumental in helping us to maintain and improve, where necessary. I have discussed this with my Kitchen Staff, and training has been given on procedures to follow in events like these.

Please accept my sincere apologies for any disappointment you experienced as a result of the chips being substituted for potato wedges. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Nelspruit are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas,

We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.

Kind regards,

Zeelia Williamson
Food & Beverage Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 December 2009

We drove from Johannesburg on a Sunday and negotiated a rate with the black receptionist for a two night stay on a bed and breakfast basis. Room was clean and functional.

Dinner was offered in the evening as a very limited fixed choice menu on a take it or leave it basis. Room service was also available. Clearly the hotel is not tourist orientated but rather focused on corporate business. Sunday was quiet so food on offer was limited. We did not like choice and asked for a grilled steak with salad or fries. Impossible to order with a multitude of excuses given. We ended up eating soggy fish and chips. What a disappointment????
Post dinner receptionist advised that rate negotiated earlier had been overuled by Revenue Manager and would not be honoured. Revenue Manager was Hotel Managers wife. Registration card signed with rates therefore written contract exists.

Following morning the hotel was swarming with Heads of Department attending a Management meeting. We complained to a white duty receptionist, who was almost in tears discussing the subject. She referred the matter to Manager but he did not appear.

The hotel staff were in dire need of training and empowerment. The management were
visible but not interested in the opinions of their guests. We checked out in disgust.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grgsuttie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Nelspruit hotels

Johannesburg
Level Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 6 July 2009

We went down to Nelspruit for the annual Innibos Arts Festival and stayed at this hotel for 3 nights. I found the prices very reasonable and the hotel in general was good value for money. The reception, lounge and dining areas are stylishly decorated and reception staff is very well trained.
The breakfast buffet was very tasty and had a good selection of hot dishes. There was a little snag with the delivery of clean towels and we were without towels for a day. On the up side, the housekeeping manager was the one who eventually arrived at our door with the towels and an apology.
The only downside really is the fact that the hotel is situated past the CBD of Nelspruit which is not always pleasant to drive through after dark.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleneschoon, Marketing Plan Coordinator at Protea Hotel by Marriott Nelspruit, responded to this review, 14 March 2011
Dear Johanet

Thank you for taking the time to complete a review on Trip Advisor and your additional positive feedback after your stay with us at Protea Hotel Nelspruit.
I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of our Housekeeper in particular are highly valued, and I wish to assure you that we have congratulated Themba for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Nelspruit again soon.

Charlene Schoon
Marketing Plan Coordinator
Protea Hotel Nelspruit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Nelspruit

Property: Protea Hotel by Marriott Nelspruit
Address: 30 Jerepico Street, Nelspruit 1201, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 19 Hotels in Nelspruit
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Official Description (provided by the hotel):
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
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Also Known As:
Protea Hotel Nelspruit

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