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Reviewed June 23, 2018

Rooms must be continuously checked and maintained. Maintenance department must always be standby on such cases. Toilet seats on other room are too high, a person should seat lifting feet.
The door rubber is sometimes not fit well to close( wear and tear ).

Room Tip: Toilet seat sometimes are loose not stable.
  • Stayed: June 2018, travelled on business
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Review collected in partnership with this hotel
Thank mojalefamokhothu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence M, Front Office Manager at Peermont Metcourt at Rio, responded to this reviewResponded June 24, 2018

Dear Mojalefa

Thank you for supporting Rio Metcourt Hotel and for completing our E-Questionnaire.

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.

As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 19, 2018

Very easy journey from JNB on the first day of our road trip to Plettenberg Bay. You wouldn't describe the bedroom as large and a single door swings through 180° to cover either the toilet or the shower which is a first of us. Nevertheless the room was clean and the bed comfortable. Although a standard breakfast is served in the hotel you need to go next door to the casino for lunch or dinner. I must say the staff were as friendly and helpful as you expect.

If all you need is a bolt hole for the night then the accommodation is more than adequate but as far as I could see there is no reason to venture out to the town itself.

Stayed: January 2018, travelled as a couple
Thank tdon25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence M, Front Office Manager at Peermont Metcourt at Rio, responded to this reviewResponded January 21, 2018

Dear Valued Guest

Thank you very much for supporting Rio Metcourt Hotel and for completing our E-Questionnaire

On behalf of all the management and employees at Rio Metcourt Hotel, we would like to thank you sincerely for your kind comments.
These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests.

We look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 18, 2017

1) The service was more than awesome. 2) The room is very welcoming and meet the highest standard. 3) the location of the room to me is a challenge however if the fidelity can be enhanced then I have no problem as it is close to Jouberton. 4) i would be a liar if i don't give this facility a thumbs up

Room Tip: The rooms are world class and made me feel at home. In this regard i really can't complain.
  • Stayed: December 2017, travelled on business
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Review collected in partnership with this hotel
Thank Kagiso Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence M, Front Office Manager at Peermont Metcourt at Rio, responded to this reviewResponded January 21, 2018

Dear Kagiso

Thank you very much for supporting Rio Metcourt Hotel and for completing our E-Questionnaire

On behalf of all the management and employees at Rio Metcourt Hotel, we would like to thank you sincerely for your kind comments.
These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests.

We look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 4, 2017

We enjoyed our stay. We always do, not our first time not our last! Loved it!
But baby brother loved it more than all of us, the pool and the kiddies gaming area. He wanted to be there till the next day.

Room Tip: The 06 and 04 room are very close to the exit door which bangs by itself all the time and some of the staff make a lot of noise around that same area, but everything else was superb!
  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank 865thatod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence M, Front Office Manager at Peermont Metcourt at Rio, responded to this reviewResponded January 21, 2018

Dear Valued Guest

Thank you very much for supporting Rio Metcourt Hotel and for completing our E-Questionnaire

On behalf of all the management and employees at Rio Metcourt Hotel, we would like to thank you sincerely for your kind comments.
These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests.

We look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 17, 2017

I had a Lovely stay. Great breakfast and Im vegetarian. Lots if amenities. Need room service. Room was pleasant. Staff are very friendly and willing to assist. Had lots of fun. Was travelling on business.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dionn202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence M, Front Office Manager at Peermont Metcourt at Rio, responded to this reviewResponded January 21, 2018

Dear Valued Guest

Thank you very much for supporting Rio Metcourt Hotel and for completing our E-Questionnaire

On behalf of all the management and employees at Rio Metcourt Hotel, we would like to thank you sincerely for your kind comments.
These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests.

We look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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