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3 - 8 of 109 reviews
Reviewed June 3, 2018

The service was terrible and treated with disrespect. We never receive any value for our money during our stay. The hotel location is excellent with excellent sleeping quality. Rooms were cleaned, but not to our satisfaction. Unless the hotel improve its service starting from reception to the restaurant dont think will ever set my foot there.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 107mavhungum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarahp1795g, Manager at Peermont Walmont at Mmabatho Palms, responded to this reviewResponded August 23, 2018

Dear Guest

Thank you for supporting Mmabatho Plams Hotel and for completing our E- Questionnaire

We appreciate the time it takes to bring to our attention the service issues that you experienced at our Property. You comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.
As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

Kind regards

Sarah Phoko

Rooms Division Manager

Walmant Mmabatho Palms

Tel : 018 3891760

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2018

They swimming pool area is great. It has got wide open space where one can unwind and relax after a day's work. The swimming pool is big enough to have a good swim.
Their breakfast is nice and one is spoiled for choice which is great.
Their TVs inside the hotel rooms are small and have got very limited DSTV channels activated.
Their showers are vey old school, based inside a bath tub, and uncomfortable to use :(
The hotel staff is friendly and very respectful

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Getaway539287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarahp1795g, Manager at Peermont Walmont at Mmabatho Palms, responded to this reviewResponded May 2, 2018

Dear Guest
Thank you for supporting Mmabatho Palms Hotel and for completing our E - Questionnaire
We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.
As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

Kind Regards

Sarah Phoko Rooms Division Manager
Tel : +27 (18) 3891760
Fax : +27(18) 3861661

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Check rooms before letting the guests in, have good maintenance staff before you decide to advertise for special week-end. Finally the lights and power were fixed, WIFI connection guided but they apologized for the locker problems and hot water. Well we could manage without small things like locker but not having hot water is unacceptable.

Room Tip: See our comments and the problems we had of not having hot water etc and poor response from reception, maintenance and other staff on our serious problems.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank newage2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarahp1795g, Manager at Peermont Walmont at Mmabatho Palms, responded to this reviewResponded April 9, 2018

Dear Guest

Thank you for supporting Mmabatho Palms Hotel and for completing our E - Questionnaire

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.
As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

Kind Regards

Sarah Phoko

Rooms Division Manager

Tel : +27 (18) 3891760
Fax : +27(18) 3861661

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 12, 2018

Its average due to uncomfortable experience i encountered. Please use less perfume when scenting the room, i have sinuses and a strong perfume like i experience make my stay uncomfortable and i had to sleep with the room door open the whole night to diffuse the scent.

Room Tip: Please use less perfume when scenting the room, i have sinuses and a strong perfume like i experience make my stay uncomfortable and i had to sleep with the room door open the whole night to diffuse the scent.
  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mkekana2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarahp1795g, Manager at Peermont Walmont at Mmabatho Palms, responded to this reviewResponded February 15, 2018

Dear Guest

Thank you for supporting Mmabatho Palms Hotel and for completing our E questionnaire
We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.
As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

Kind Regards

Sarah Phoko
Rooms Division Manager

Tel : +27(18) 3891760

Fax : +27(18) 3861661

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 12, 2018

My stay was excellent and would recommend them to use this facility. I have made some recommendation especially at the front desk. I would appeal to request management to ensure that staff is always polite and civil in the presence of guests.

Room Tip: Yes but cannot divulge
  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sehularom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarahp1795g, Manager at Peermont Walmont at Mmabatho Palms, responded to this reviewResponded February 15, 2018

Dear Guest

Thank you for supporting Mmabatho Palms Hotel and for completing our E questionnaire

We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards.
As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship.

Kind Regards Sarah Phoko

Rooms Division Manager
Tel : +27(18) 3891760
Fax : +27(18) 3861661

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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