Having stayed at The Palace a few times before, my wife and I were of the opinion that we had experienced all it had to offer. We were pleasantly mistaken. Even before we left, I was contacted by Sabrina Fick (Assistant Executive Floor Manager) and asked for any special requests - there were many and all were adhered to (and then some!).
We arrived with 2 kids (aged 5 and 8) and booked a suite. The room was perfect - ample space, sumptuous luxury and a balcony to die for. I had the kids during the day, my wife had the spa! The kids hopped from horses, to crocodiles, to waves and water tubes, computer games and then back to a room with all they could eat and their own TV with DVD player arranged by the hotel. As they faded off, we had our balcony transformed into the most romantic setting I have ever experienced. Andries (our butler) adorned the area with candles and set up a table outside. It was perfect. And he did it the second night as well!
The attention to detail was beyond belief - something I imagined reserved for presidential suites only. On requesting a particular desert (from a restaurant, not the room service menu), the chef refused to send it up with the meal - lest it spoil - opting to prepare it within 15 minutes of us calling for it. It arrived promptly and was perfect.
Good rooms are a dime a dozen but the staff have always been wonderful at the Palace. We always return. But off all the hotel experiences I have had - local and abroad - this was the first time ever that I had my breath taken away and was left wishing it would never end. Well done and see you again soon!
- Official Description (provided by the hotel):
- The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Cancelon, TripOnline SA and getaroom.com so you can book your The Palace of the Lost City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Palace Of The Lost City Hotel Sun City
- The Palace Of Lost City