We have stayed at the Palace on a few occasions and although it is pretty expensive in South African terms, I think it's worth the cost.
On arrival, you will be greeted by various people - someone to take your car keys and park your car (parking is R55.00 per day which I personally feel should not be charged - you don't get charged anywhere else in Sun City for parking, so why at the Palace?) There is no alternative elsewhere at the Palace, so why charge? Maybe that's just me though. The porter will take your bags away. A lady will be on hand as you get out your car and who, after checking in, will take you to your room and ask you if you need 'orientation', eg what's in the room etc and the facilities the hotel has to offer. The porter will then deliver your bags. So be prepared with tip money times three (person parking your car, the orientation lady and the porter).
We stayed in a luxury double room on the second floor and it overlooked a waterfall on the side of the resort. Warnings on the doors to keep the balcony doors closed as monkeys/baboons can come in and trash your room! We happened to pass a room in the main hotel once and saw the results of this once before.....
The room is a good size with a double bed and small seating area with a couch. The bathroom is also a good size adjoining the room by way of large sliding doors. Wardrobes/closet space big enough for clothes for a long stay. There is a mini-bar that you can help yourself to, but check out the prices before you buy as they can be expensive. The one thing I don't understand is why they supply imported sweets from Australia in the mini-bar at inflated prices when they could easily put in locally made similar sweets from Beacon... doesn't make sense to me.
The beds are very big - probably kingsize - the mattresses very comfortable and the sheets Egyptian cotton quality - very nice. I slept like a log....
The hotel itself - impressive with good attention to detail. Breakfast is taken in the Crystal Court and I noticed on this visit that they have readjusted the food stations. Previously it was pretty chaotic with masses of people queuing and jostling one another. They have now rearranged some of the stations against the walls out of the way. Definitely an improvement. Also previously there were loads of bees around the sweet stuff, eg sweet fruit, pastries. The fruit is now covered with domed lids. That makes a big difference. I felt on this occasion there were less choices but that could have been because things were against the wall and not obviously seen - in any case, there's no way you could eat your way through what is on offer which caters for all tastes. Chinese, Indian, English breakfasts - they even have oysters.
We sat at the Palace pool on the days we were there - again very nice. The loungers have cushions on them - unlike the other hotels in the resort (why they don't supply lounger cushions to the Cascades, main hotel and Cabanas guests I don't know) as they make a helluva difference. The waitresses come around offering drinks regularly. There are also ladies from the Gary Player Spa who offer foot massages - I think these are free, but if you want something like a back massage, then they will charge. My only gripe about these ladies - and I've experienced this on two occasions - if they are not busy, they tend to sit on the wall at the back and chat. On this occasion, two ladies sat down and started chatting, then another and then another and before long, their chattering actually began to annoy me. I had started to doze and was then woken up by all of this. On another day, we were subjected to a couple of guests who put their Ipod loudly and it was obvious that some of the closer guests were annoyed by this and someone asked management to intervene. However, it appeared that management were a bit reluctant to tell the offending couple to turn their Ipod down as it was done in a sheepish way, the couple turned it back up as soon as management were out of sight. Something like this needs to be addressed - I imagine that most of us are similar and the point of sitting poolside is to relax, read a book or listen to music (with earphones). Anyway, maybe I'm getting old. But other than those two small things, it was almost perfect sitting poolside.
One thing I think would be helpful at the Palace - again a small thing - if they had an ATM situated somewhere - say in the computer/business room? - I found myself needing tip money on a few occasions and it meant that the staff member didn't get anything as i would have had to have travelled down on a shuttle to the entertainment centre which is where the nearest ATM is. Whilst talking about shuttles, I found this facility much more improved than before. The larger buses were frequent and there was another option of a 'private' car (Merc) with a driver to take you where you wanted to go within the resort. Nice touch.
Overall our three days at the Palace was a fantastic stay and one of our party who had never been to South Africa was suitably impressed!
- Official Description (provided by the hotel):
- The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Cancelon, TripOnline SA and getaroom.com so you can book your The Palace of the Lost City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Palace Of The Lost City Hotel Sun City
- The Palace Of Lost City