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“Exceptional hotel and all-inclusive resort”

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The Palace of the Lost City
Ranked #1 of 6 Hotels in Sun City
Certificate of Excellence
Reviewed 29 May 2012

The drive-up is stunning, and promises a wonderful experience. Sun City Palace Hotel delivers. From the moment you arrive you realize you are inside an extraordinary hotel and you receive exceptional service. Linda, a friendly customer service representative was assigned to us and she lead us around the hotel showing us all of the facilities and helped facilitate our registration and movement of luggage into our room.

The rooms are a lovely, king size bed, spacious, balcony, and flat screen TV. Our first night the hotel staff arrived at our room with canapes and wine as a complementary welcome to the hotel. There is so much to do, and so little time, breakfast in the grand ballroom, lunch by the pool, cocktails in the Tusk Room, and dinner at Villa Piazzo. We had a great time. This place exceeded our expectations.

  • Stayed: May 2012, travelled as a couple
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1  Thank Toussaint B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,291 - 1,297 of 2,113 reviews

Reviewed 29 May 2012

I have stayed here perhaps a dozen times, it really is a spectacular building and has the wow factor ! The management is very varied, I have been overcharged on my bill and undercharged.The food is not international standard by any means but adequate. Service is very variable and staff strikes have been known in the past, where everything and everyone downs tools !!

If a international hotel management company were to operate it, I am not sure if it would change things as its in the middle of nowhere and staff training not great but some really try. Its worth a visit just to see the place and great for families.

  • Stayed: May 2012, travelled as a couple
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

This place is big. Stayed for 4 days. Pool area is very nice. The rooms are very spacious with big bathrooms. Food was ok. Lots of green outdoor areas for walking around. Service was good and hotel is very clean. BUt a bit pricy.

  • Stayed: March 2012, travelled on business
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Thank ccandyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012

This hotel is a great family stop over between camps wouldn't reccommed staying here for too long but great stop over place. Lots for young kids to do the staff are very helpfull and go out of there way to please their guests. We were very looked after on arriving up until. The time we left. The security of the hotel is excellent and this was of up most importance to us...the restaurants were good with great food could not fault the hospitality of the staff...

Room Tip: Great place for a stop over between camps. Good for kids great restaurants...
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  • Stayed: May 2012, travelled with family
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1  Thank WendyOkane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2012

If one has the good fortune to make a stopover in Sun City, then for sheer over the top indulgence you cannot do any better than organise a stay at the Palace in The Lost City.
There is nothing subtle about the hotel but if you are seeking a level of service combined with quality in Accomodation , food and amenities then look no further you will certainly not be disappointed

  • Stayed: May 2012
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1  Thank loanarranger_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

We had the absoloute pleasure of spending two nights at The Palace of the Lost City at the end of April . The Hotel is opulent with beautifully maintained gardens and pool areas . Rooms are large and possibly bathrooms seem a little dated but this may be the look the creators went for. Service is outstanding , from the moment you arrive each and every interaction with all the Hotel staff is special.Whoever does their training needs to be commended . I can Highly recommend a few days of total Rest and Relaxation in this special place . If you need some bright lights and buzz there is always Sun City just down the road.

  • Stayed: April 2012, travelled as a couple
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Thank AndreCPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

Maybe we were lucky, but we got upgraded for no reason we knew, and our rooms were spectacular. This place is gorgeous. We had only a brief stay but there is tons to do on the resort and nearby. The safari in the Pilanesberg Nat'l Park was awesome. Golf with baboons, interesting. The service was more than wonderful. I'd return anytime.

  • Stayed: April 2012
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2  Thank barbdpayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Sun City
Price Range: $369 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Official Description (provided by the hotel):
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City

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