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Reviews (493)
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Reviewed April 3, 2018 via mobile

Hi, I was quite disappointed with the villa that was allocated to us... the place was falling apart and there where ants everywhere ( not even doom was left in the villa) the shower taps where falling apart including the kitchen tap. The Fridge was not working as well. I’ve been to The kingdom before and was quite impressed. After what I experienced I am not so sure. The restaurant is even worse... the is no service what so ever.

Stayed: March 2018, travelled with family
1  Thank lebomalaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKingdomResort, Manager at The Kingdom Resort, responded to this reviewResponded April 5, 2018

Dear Guest

Many thanks for letting me know about this. This is clearly not the standard that we usually offer. I will trace the villa number from our records and ensure that these items are attended to. We are currently experiencing an ant "problem" but have engaged the services of pest control specialists to attend to this problem for us. Your comment regarding the service in the Restaurant is noted and will be addressed with the responsible management

Thanks, once again, for making sure that we are made aware and I sincerely hope that you will not let this put you off visiting us again

Many thanks and kind regards

Dave Johnson - Resort Manager

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Reviewed April 3, 2018

We chose a Deluxe King Studio for our stay which was perfect as we planned to eat at Sun City for dinner but there is also a restaurant on site.

The rooms are beautifully laid out with everything you need for an overnight stay. The covered patio was exactly what we needed as it was raining heavily for a good portion of our stay. The views from our room and patio were lovely and we felt that we had a very private space.

We will definitely be back.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Balerno0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKingdomResort, Manager at The Kingdom Resort, responded to this reviewResponded April 4, 2018

Dear Guest

Sincere thanks for your review of The Kingdom. I am very pleased to hear that the room was perfect for your needs and that you enjoyed the privacy too. We are very pleased to be your new favourite and look forward to welcoming you back again soon

Kind regards

Dave Johnson - Resort Manager

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Reviewed April 3, 2018

Resort very clean, but check in was unorganised, we waited till 17h00 for our room to be fully cleaned and made up. The second day we were there they forgot to leave clean bath towels in the room.
The kitchen is very well equipped however there is no space to actually prepare meals as the counter space left over is tiny, also it would be fantastic to have a little table for working on in the room with the lack of kitchen space. other than that it was a very nice weekend.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Vicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKingdomResort, Manager at The Kingdom Resort, responded to this reviewResponded April 4, 2018

Dear Viki H

Thank you very much for providing us with valuable feedback regarding your recent stay at The Kingdom. I am sorry to hear that you had to wait for your room to be made up. Our housekeeping were a bit inundated on the day due to a full turnaround in room occupancy resulting in delays in providing clean linen to fully make up the rooms. Fortunately we dont have too many days like this and we are currently planning improvements to our Laundry infrastructure which will alleviate this situation.

Your comment about the kitchen in your particular unit is noted and we appreciate this feedback too. Thanks for taking the time to get back to us with this info. We look forward to seeing you again soon

Kind regards

Dave Johnson - Resort Manager

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Reviewed April 2, 2018

We found the accommodation excellent and the facilities good, but the restaurant and customer service left much to be desired in fact customer service was nonexistent! On our first evening at the resort as it was my son’s birthday we decided to eat at the restaurant - big mistake - they were out of various items, the meals when they arrived were cold, items were missing or completely wrong, also you cannot purchase a glass of wine only a bottle, and they had run out of various others drinks as well! When we complained they were less than indifferent - the only compensation offered was a free round of drinks. Also we ordered a pizza for my grandson without mushrooms which only arrived after we halfway through our meal and we had enquired as to where it was it had mushrooms on. All in all a very unpleasant experience and I really can’t be bothered to go into detail about our last evening when we thought we would give them the benefit of the doubt and go back and for pizza - suffice to say my son ended up having to go into Sun City to get a take-out. Would I recommend this resort if you go self-catering perhaps but in the villas we stayed in - definitely not.

Stayed: April 2018, travelled with family
Thank Mayfair47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKingdomResort, Manager at The Kingdom Resort, responded to this reviewResponded April 4, 2018

Dear Guest

Thank you for your honest & detailed review. I am sorry to hear about your disappointment with our Restaurant. This definitely not the standard to which we aspire and I will be taking this up with the responsible Management. Please accept my sincere apologies for this poor service on our part

Kind regards

Dave Johnson - Resort Manager

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Reviewed March 30, 2018 via mobile

We had a great stay @ The Kingdom Resort. Service from the staff was excellent and food was great. Resort is well looked after. Rooms are super comfy, clean and modern. We really enjoyed our stay. Thank you

Stayed: March 2018, travelled as a couple
Thank Tania v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKingdomResort, Manager at The Kingdom Resort, responded to this reviewResponded April 1, 2018

Hi Tania

Many thanks for your kind review of your recent visit to the Kingdom. I am very glad to hear that you enjoyed your stay and appreciated the service, food, general maintenance and the overall feel of the resort. Your input is highly appreciated and we look forward to welcoming you back again soon

Regards

Dave Johnson - Resort Manager

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