I booked a mountain-facing room at the V&A Hotel for seven nights. Upon my arrival, I was informed that I had been “upgraded” to their five-star property, the Queen Victoria. I am astonished that anyone would call the Queen Victoria a five-star, since it has none of the amenities usually associated with this designation.
In the hotel’s favor, it should be acknowledged that the location is excellent and that the room offered a lovely view of the Waterfront area and Table Mountain. Unfortunately, that’s not enough for a frequent business traveler. The hotel’s shortcomings far outnumber its virtues.
The hotel has no fitness center on site. They do, however, have an agreement with a nearby hotel which allows Queen Victoria guests to use this other hotel’s fitness center. This is an inconvenience, made all the more inconvenient by the fact that the guest’s room key will not provide access to this fitness center – one must be accompanied by one of the Queen Victoria staff members.
There is also no business center on site, but the hotel has an agreement with a nearby hotel. Again, a significant inconvenience.
The breakfast at the Queen Victoria was disappointing, particularly in light of the fact that colleagues had recommended the outstanding breakfast buffet at the V&A. I ordered a tomato, ham, and cheese omelet, but the chef forgot to include the cheese. He sent the omelet out accompanied by a bowl of cold shredded cheese on the side.
Most importantly, the hotel is poorly maintained. On my first morning, none of the lights in my room were working except the light in the closet. I called the front desk for assistance, but they were unable to resolve the problem. I had to dress for work by the dim light emanating from the closet.
Although I was scheduled to stay for seven nights, I fled this hotel after only one night.
I do not appreciate the V&A’s efforts to move customers to this inferior property, especially under the guise of an upgrade. I will not return to either the V&A or the Queen Victoria.
- Official Description (provided by the hotel):
- The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more less
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- Also Known As:
- Queen Victoria Hotel Cape Town, South Africa