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Reviewed April 4, 2018 via mobile

A quaint holiday retreat with most rooms overlooking the pool, me and my partner were ill for nearly The the full duration of the holiday with numerous others, not much around the hotel, a vast beach that goes on for miles and miles just a 5 min walk away , exchange rate in hotel awful.

Stayed: December 2017, travelled as a couple
1  Thank alan224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guitry_Velho, Manager at Heritage Village Resort & Spa Goa, responded to this reviewResponded April 11, 2018

Dear Guest,

Warm greetings from all of us at the Heritage Village Resort & Spa Goa!

We are sincerely appreciating your gesture in taking time out and sharing your feedback on Trip Advisor.

My team and I are delighted to know that you found our hotel quaint, suitable for your vacation.

We are disappointed to know that you were unwell during your holiday in Goa. We can assure you that the hotel follows the higher standard of health and hygiene and these are audited regularly. The guest have been known to fall ill in tropical countries on account of heat, dehydration and adaptability to weather.

Out of a total occupancy of 220 guests only four or five were ill, this can surely not be related to food and beverage at the hotel.

We once again thank you for your feedback and we look forward to your return.

With Warm Regards,

Guitry Velho
Assistant Vice President & General Manager
Heritage Village Resort & Spa, Goa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Well run hotel with professional, trained, friendly and courteous staff all round. Food and service is excellent both in the Buffet and the Mango Al Crate restaurant. I'm diabetic and my request for diet drink was accommodated without fuss and by the second day all the staff were aware what to serve me, very impressed.

For our anniversary there was a beautiful bouquet of flowers, fruit, cake and drinks left in the room with a wonderful art decor on the bed, made my wife's day.

The nightly shows are average to good and nice to see the music stops promptly at 11.00 pm

Beach is close by (400 meters from the rear gate) and a pleasant walk . The beach is not crowded, clean and towel, umbrella and mat are provided by the hotel. A few stray dogs but not intimidating in any way.

Bicycles fairly new and in good working order are available for guests to use for free. Worth going and discovering the surrounding village / town.

Transport is expensive and the location being slightly isolated the taxi owners take advantage of this. Bus stop is not far and very cheap for trips to Margao or Colva .

We usually never visit the same hotel twice but The Heritage Village Resort is certainly on our agenda to visit again next year and hopefully this time for two weeks. We have been in Goa (North /South) several times and this establishment takes the top position. Long may its service continue.

Ebrahim and Rokeya

Room Tip: renovated rooms
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Ebrahim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guitry_Velho, Manager at Heritage Village Resort & Spa Goa, responded to this reviewResponded April 7, 2018

Dear Ebrahim & Rokeya,

Warm greetings from the Heritage Village Resort & Spa Goa!

Thank you for your recent stay with us. We appreciate you sparing time and sharing your experience on Trip Advisor.

My team and I are delighted to know that you had an enjoyable vacation with us and found our services, cuisine and facilities to your satisfaction.
We deem it a privilege to have had the opportunity to serve you.

Your positive compliments will go a long way in motivating all of us at the resort to continue in our endeavor to create memorable holiday experiences for all our guests.

We all look forward to your return next year to Goa and to The Heritage Village Resort & Spa.

With Warm Regards,

Guitry Velho
Assistant Vice President & General Manager
Heritage Village Resort & Spa Goa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

One of the best holiday we have had, food as good, the staff could not do enough for you, hotel kept very clean, animation team were fantastic, especially Razor, Rohit. A la carte restaurant food was excellent and the chef was very tentative to your requirements.

Room Tip: Rooms are a little bit dated and dark, more lighting required, and place could do with coat of paint, preferably in white to make the room brighter.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Tomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guitry_Velho, Manager at Heritage Village Resort & Spa Goa, responded to this reviewResponded April 7, 2018

Dear guest,

Warm greetings from the Heritage Village Resort & Spa Goa!

Thank you for your recent stay with us. We appreciate you sparing time and sharing your experience on Trip Advisor.

My team and I are delighted to know that you had an enjoyable vacation with us and found our services, cuisine and facilities to your satisfaction.
We deem it a privilege to have had the opportunity to serve you.

We thank you for your compliments and your appreciation of our team members.
We look forward to your return as we look forward to the return of all our long staying and repeat customers.

With Warm Regards,
Guitry Velho
Assistant Vice President & General Manager
Heritage Village Resort & Spa Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

this will be our first visit, which we booked 15 months ago, based on the excellent reviews, we are jeff & irene travelling with tui, and look forward to meeting you and your staff, we are sure you will meet are expections

Stayed: April 2018
Thank cside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guitry_Velho, Manager at Heritage Village Resort & Spa Goa, responded to this reviewResponded April 7, 2018

Dear Jeff & Irene,

Warm greetings from the Heritage Village Resort & Spa Goa!

We are sincerely appreciating your gesture in taking time out and posting your feedback on Trip Advisor.

My team and I are delighted to know that you have chosen to stay at Heritage Village Resort & Spa on the basis of Trip Advisor reviews.

We all look forward to your return on 7th April’18 and we are glad to have this opportunity to serve you.

Have a pleasant flight into Goa and see you very soon.


With Warm Regards,

Guitry Velho
Assistant Vice President & General Manager
Heritage Village Resort & Spa, Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

A pleasant stay at this smallish hotel. The Superior Twin Room that we were provided with was spacious, comfortable (Air Con & Fan) and clean although there were a few rough edges in particular badly fitting doors to bathroom and balcony area but no problem really. We were allowed use of the fridge and safe at no charge. We felt that being on the small side the hotel did not offer the range of international dining options in the main buffet restaurant that one might expect from a larger hotel but we were allowed 4 visits to the A La Carte restaurant during our 2 week stay which helped in this respect. The pool and surrounding area was well maintained with the usual early morning moves to claim preferred positions but we never failed to obtain a sunbed or shade. We in fact spent a number of days at the beach, 400 metres from the hotel, which we found to be more refreshing. The sunbeds etc here (not hotel run) were rudimentary and the associated beach café basic but providing a range of food and drink. During the day, activities took place in and around the pool and there was some musical and other entertainment virtually every evening. With respect to the hotel, their greatest asset has to be the staff who are hard working, friendly and helpful ranging from reception, waiters bar staff, cleaners - all were excellent.

Stayed: March 2018
3  Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guitry_Velho, Manager at Heritage Village Resort & Spa Goa, responded to this reviewResponded April 7, 2018

Dear guest,

Warm greetings from the Heritage Village Resort & Spa Goa!

It was a pleasure to have you for a 2 week stay with us at The Heritage Village Resort & Spa during your recent vacation to Goa and we thank you for sharing your experience on Trip Advisor.


My team and I are delighted to know that you had an enjoyable vacation with us and found our accommodation, services, cuisine and facilities to your satisfaction.
We deem it a privilege to have had the opportunity to serve you.

We have noted your feedback on rough edges of doors and balconies and we are happy to take on board your suggestion.

We thank you for the compliments on the efforts of our team members that contributed in enhancing your overall holiday experience.

We all look forward to your return and hope to be your preferred resort in Goa.

With Warm Regards,

Guitry Velho
Assistant Vice President & General Manager
Heritage Village Resort & Spa Goa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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