I rarely write a poor review but felt the need for Pondok Bambu, as I booked over other options based on others' reviews.
We booked a family room, as I was traveling with my parents and infant daughter and wanted to be close. When we arrived, we found the road noise unbearable from the family room. No one slept. The first morning there, we worked with the reception team to change rooms for which they charged us double the cost. Throughout the week, we checked similar rooms at surrounding properties and found their prices were 20-35% above the going rate despite having no grass/garden and a near non-existent beach.
In fairness, the restaurant food was very good and breakfast included was filling and tasty each morning. At the same time, the staff were inattentive and seemed most concerned with how to increase our bill. As an example, one waitress tried to tell me I needed to pay separate for my daughter's breakfast.
We were surprised and offended during check-out when we were asked to pay for airport pickup which was advertised as free. It reinforced our belief that the staff was just out to make as much money off us as possible.
We did have a good experience with the dive center, but will review them separately.More