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“outstanding in all respects”

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Duque Hotel Boutique & Spa
Ranked #11 of 447 Hotels in Buenos Aires
Certificate of Excellence
oxpress
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“outstanding in all respects”
Reviewed 29 December 2011

I can see why everyone raves about this place. It is delightful. The service is fabulous, the rooms superb. I very much appreciated the open kitchen where you could get snacks/drinks throughout the day. Just a short walk to the metro station, so convenient for getting around. Definitely recommended!

  • Stayed September 2011, travelled on business
    • Value
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Helpful?
3 Thank martinbaum46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 1 January 2012
Dear Guest,

Thank you again for choosing Duque Hotel Boutique & Spa as your home in your recent trip to Buenos Aires. We are thrilled that you enjoy being here as much as we enjoyed having you in the hotel. It makes us proud of our work when our guest leaves with such a good impression. We wanted to let you know that our doors will always remain open for your return. Greetings from all of the staff and we hope you have an amazing 2012!
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  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (192)
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Shanghai, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 December 2011

I imagine for most people arriving in Buenos Aires, they will be coming from a long flight or bus. How you are welcomed, how comfortable you feel, and with what confidence you allow yourself to rest your bags down, flop on the bed and know everything is alright, are crucial impressions when arriving at a hotel in a new city. It may even be your first impression of the whole continent! Duque Hotel was exceptional in their reception of us at 3am, after 30hours of travel. And after we checked out, it was extremely comforting to have a funky lounge area with ham and cheese sandwiches and a big tv to hang out until our flight. Fantastic service. Thanks guys!

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
5 Thank Richard V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 1 January 2012
Dear Richard,

Thank you for posting your feedback about your recent stay with us. It makes us proud to know that our guest feels like home when they arrive here, because that is our main goal. We are really happy that you enjoy your overall experience in the hotel as much as we enjoyed having you here.
Remember El Duque will always be your home in Buenos Aires, we hope you have a great 2012.
Greetings from all of the staff and we hope to see you soon,
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2011

My husband and I recently spent two nights at the Duque Hotel in the Palermo Soho district of Buenos Aires We were sorry that we couldn't remain longer.
The hotel is in an area that lends itself to walking to a square containing many restaurants and shops and at the same time is within walking distance of a subway station that leads to the main square of the city.
The hotel is charming, the breakfast is very ample, and the bed very comfortable. The room is not large but well appointed.
Probably the biggest positive about the hotel is its young, friendly, and very obliging staff. Each and every one of the people on the desk were as helpful as they could be and were all very personable. If the occasion ever arises when we can return to Buenos Aires, the Duque would be our first choice of where to stay. Sandra Burke, Toronto, Canada

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 1 January 2012
Dear Sandra,

Thank you for posting about your recent experience in Duque Hotel Boutique. We are thrilled that you enjoyed your stay in our home. We are sorry that you could not stay more days with us but hopefully you will return to El Duque in your next visit to Buenos Aires. We want you to know that our doors will always be open for your return. Greetings from all of el Duque staff we hope you have an amazing 2012!
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Scottsdale, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2011

This was a great find although it's hardly BA's best-kept secret to people who read reviews.We had come off a 14 day cruise and after enough hustle and bustle, Duque was an oasis for us.There is an awning outside this small hotel and unless you had the address you wouldn't know it was there.It is as understated and local as the neigborhood which is Soho Palrmo, just on the border of the Recoletta area,w/o Recoletta prices. you can walk anywhere.we walked through Soho Palermo, down to recoletta,out to the waterfront.yeah..alot of walking but like NY, BA is a walking city.
The lobby, dining area, pool area, tv rooms and computer room are well appointed and you feel like you are in someone's home.really NICE home. The rooms? small but it's a boutique hotel. If you want big American style hotels, stay there for 5x the price.But do not think for a moment that Duque is budget.It is so upscale in its look and feel you feel you found something and don't want to spoil it by telling anyone. If you come to BA for a visit or need a place to go after a cruise and want to unwind and walk neighborhoods and be greeted by desk attendants instead of carvernous lobbies and too much "bigness," stay here.we would again and suggest it to other friends.

Room Tip: ask for a room facing the back, not the street. 107 is a great room.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Barry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 27 December 2011
Dear Guest,

Thank you for taking the time to write such an encouraging review about our hotel. We are very proud that we made a long lasting impression in you and that you felt that we are an oasis in Buenos Aires. We are happy that you felt at home, because that is our actual goal, to make you feel comfortable while you are away from your home. I want you to know that we will always have our doors open for your return. Remember El Duque will always be your home away from home, greetings from all of the Duque staff and we hope to see you again.
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Montreal, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 December 2011

I chose Duque for spending the first six nights of my honeymoon and made a right choice. The hotel is small, doesn't have many rooms, so the service is VIP. Everyone there knew we were recently married and greeted us very warmly, always trying to speak Portuguese with us (and English with almost all the other guests). The room is not big (the only downside actually), but it is cozy and stylish (as the entire boutique hotel). Location is very good and silent (at least the rooms in the backside of the hotel), breakfast is delicious and the jacuzzi is a real bliss after a full day walking around Buenos Aires. Unfortunately the pool was being repaired during all of our stay, but staff gave us free massages for making up for this minor inconvenience. A great hotel after all, especially for couples.

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank Cassiano1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
64 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 23 December 2011

The service and facilities here are top notch for a boutique hotel, and deserving of the reviews. The breakfast is lovely and there's a funky communal lounge area with comfy couches.

Our room looked was nice enough but it was so tiny, there's hardly any space to move around. The hotel is also not a great location for walking to tourist places. We spent loads on cabs during our stay.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandst0rm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 27 December 2011
Dear Guest,

Thank you for taking the time to write a review on your recent experience in our home.
We are thrilled that you enjoyed all of El Duque facilities and accommodation. We are sorry if you felt that our rooms were tiny but for us being a "Boutique Hotel" makes it hard to have bigger spaces but that is part of its charm. We want to let you know that our doors will always be open for your return, remember el Duque will always be your home in Buenos Aires.
Greetings from all of the staff and we hope to see you again sometime.
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London, United Kingdom
Level Contributor
186 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
Reviewed 23 December 2011

IMHO, this hotel is over-rated by fellow Trip Adviser reviewers. Here were some of my problems.

You are not allowed to keep your room key if you leave the hotel, or have a key to the entrance of the hotel – so arriving back one evening at about 10 pm (not unduly late), I was left ringing the bell for 15 minutes until someone finally let me in

Breakfast doesn’t start until 8 am – not so convenient if you have an early meeting downtown

The building is made of concrete with wooden floors – so it is somewhat noisy and the noise does echo around. I was woken up several times with a door slamming or bathroom extractor fans in full roar in other rooms.

There is only one treadmill machine which is about the cheapest on the market (definitely not a Technogym or LifeFitness product – more designed for a domestic residence) – and the belt also jumps. There is a bike machine, but nothing else (it is a bit of stretch to call it a fitness centre). Also, there is no water provided, which is a basic requirement in gyms.

There is no shower gel or flannel in the bathrooms; Duque are a bit stingy with towels (one large, one small and that is it aside from a note asking if you would mind not getting fresh towels the next day). The shampoo and conditioner are over-perfumed.

There is no guide to the TV – around 100 stations, but I couldn’t find a CNN/BBC/etc anywhere.

The cupboard was small so that a longer length item (eg a jacket) wouldn’t fit without being crumpled up at the bottom

No in-room kettle, though there is a coffee machine in the communal area. There is a small (but rather noisy) fridge.

In my room, the air conditioning unit was right above the bed, so there was a bit of a draught

No desk or chair in the room

The swimming pool was empty and the surrounding wooden deck was being repaired/sanded – which although indicates good maintenance, was extremely noisy during the day

The front desk staff were pleasant, though one of them refused to change money for me which was irritating as this is something the hotel advertises as a feature - instead directing me to a currency exchange about 8 blocks away (although the following day another member of the front desk team did change the money after all).

I had read in an earlier review that the front desk team were happy to print out your on-line check in boarding pass if you emailed it to them. I took advantage of this and they did indeed print it out for me which was helpful. However, on checking out, they asked for a fee of 2 pesos for having done so!

The hotel clearly has a special deal with a favoured taxi company. The fixed, ageed rate to the airport was quite high ..... but what made it more annoying was that the taxi driver then charged extra for tolls.

Wifi was good at Duque (albeit a different sign-on name for the entrance/dining floor than for the bedroom floor), but Wifi didn’t work on the lower level where the treadmill and bike were.

Breakfast was continental-style, although attractively laid out. High sugar cereals only, plenty of high fat/high sugar cakes, but there was also ham, tomato, eggs and fruit salad. The best bit is the great coffee machine.

Duque is around 5 blocks from the nearest Subte station – though along a busy and not particularly attractive street; the hotel is just “on the wrong side” of Scalabrini Ortiz from the cool central part of Palermo Soho, but it can be walked to in about 5 minutes. Palermo Soho is one of the very best parts of Buenos Aires.

I met the hotel owner – he was very friendly (extremely limited English, but then again my Spanish was considerably worse than his English); he said he converted the hotel about two years ago whereas before it had been two separate private residences – one on the lower floors, the other on the upper floors and both sharing the courtyard.

To conclude, for me this hotel missed a few of the basics which didn’t quite make up for some of its more quirky features (eg the red bikes in the hallway available for rent look fun and gleaming, but in reality are not very practical given the state of BA’s heavy traffic). But Duque is definitely worth considering if you are looking for the “boutique” Palermo experience.

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
1 Thank Airlineconsultant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
duque4364, Public Relations Manager at Duque Hotel Boutique & Spa, responded to this review, 17 February 2012
Dear Guest,

First of all in the name of the entire staff we wanted to let you know that we are sorry that you didn’t enjoy our hotel services and facilities as most of our guests do. We feel bad that your opinion of our hotel is entirely negative and we feel that your feedback is mostly harmful than constructive. The basis of your critics are based in 5 stars hotel standards and as you know Duque Hotel is a charming boutique hotel with different characteristics that most 5 stars hotels and that is what our guests like about boutique hotels..
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Additional Information about Duque Hotel Boutique & Spa

Property: Duque Hotel Boutique & Spa
Address: Calle Guatemala 4364, Buenos Aires C1425BUF, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Buenos Aires
#5 Business Hotel in Buenos Aires
#12 Romantic Hotel in Buenos Aires
#13 Family Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Duque Hotel Boutique & Spa 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
Duque Hotel offers rooms with designer decor and free Wi-Fi (public areas) in trendy Palermo Soho. A pool and spa facilities are available. Scalabrini Ortiz Metro Station is 700 metres away. Individually designed and combining classy style with modern facilities, rooms at Duque Hotel Boutique & Spa feature parquet floors and large windows. All of them have air conditioning and cable TV. A buffet breakfast is served daily. Coffee service and pastries are available around the clock. Palermo's restaurant and pubs are just around the corner. Guest can unwind on the sun loungers by the pool and make use of the spa facilities, including a jacuzzi, a sauna and Turkish baths. Massage sessions can be requested, a library is available. Secure airport shuttles can be requested 24/7. Duque Hotel Boutique & Spa is 6 km from Jorge Newbery Domestic airport and 29.7 Km from Ezeiza International Airport. ... more   less 
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Also Known As:
Duque Hotel Boutique And Spa
Duque Hotel Boutique Buenos Aires

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