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All reviews excellent location sauna and jacuzzi de julio business trip bit worn main shopping breakfast buffet nice hotel an update easy walking distance deluxe room the air conditioning nice pool mini bar central location long flight would definitely stay here again
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Reviewed March 18, 2018

This hotel is worth to be chosen for a visit in Buenos Aires. Friendly staff; quiet, despite central location; fair price. The breakfast-buffet is not the best I have ever visited, but it's good enough for the normal requirements.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank PeterSuizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded March 20, 2018

Dear PeterSuizo,

Thank you for taking the time to share your nice review of your recent stay at the Pestana Buenos Aires. We are glad you had a pleasant time with us and that our facilities and service were to your satisfaction.
We appreciate your valuable feedback about breakfast as it will help us to improve.

We look forward to your return visit soon,

Kind regards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 18, 2018

Good location, convenient for most sights & museums although a taxi journey is needed to visit Recoleta. Hotel is very clean with an excellent breakfast. Staff very helpful when asking about what to visit & money changing.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Vivienne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded March 20, 2018

Dear Vivienne w,

Thank you for choosing the Pestana Buenos Aires Hotel and for your wonderful feedback. We are thrilled you loved our location as well as our facilities and courteous staff.

Thank you again for being our guest, and we hope to see you again on your next trip to Buenos Aires!

Best reagards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2018 via mobile

My husband and I visited Argentina in March 2018. The Pestana Hotel was conveniently located just two blocks from Teatro Colón, clean and well kept, free breakfast that included eggs. It has a very nice indoor pool and good service.

Stayed: March 2018, travelled as a couple
Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Guest Service Manager at Pestana Buenos Aires, responded to this reviewResponded March 16, 2018

Dear Nancy T,
Thank you for taking the time to share your nice review of your recent stay at the Pestana Buenos Aires.
We are glad you had a pleasant time with us and that our facilities, breakfast and service were to your satisfaction!
We hope to have the honor of hosting you again soon,

Best regards,

Emily Pérez
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 8, 2018

The hotel needs total refurbishing and maintenance and upgrading of its facilities. the rooms do not have basic things like modern usb charging points and the bathrooms are very old, furniture needs to be replaced it is shabby and i think the entire hotel needs to be re done. Excellent location , but low in staff during breakfast there was utter chaos as only two staff were attending the whole lot of guest, there was only one pepper crusher in the breakfast area which was going from one table to another......pathetic...

  • Stayed: February 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank rdskochi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Gerente de Servicio al Huésped at Pestana Buenos Aires, responded to this reviewResponded March 9, 2018

Dear rdskochi,
Thank you for your review of your recent stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience.
Please be assured that we are taking immediate steps for improving our breakfast service to avoid such problems in future. It's our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Buenos Aires.

Best regards,

Emily Pérez
Guest Service Manager

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Reviewed March 5, 2018

Service, attention, location...all is excellent in the Pestana hotel. We was very happey, in family, The room is very clean and confortable. Piscina and spa is very, very nice. The personal and breakfast is very good

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank nunezmdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily P, Guest Relations Manager at Pestana Buenos Aires, responded to this reviewResponded March 6, 2018

Dear nunezmdp,
Thank you for choosing Pestana Buenos Aires Hotel!
We are pleased to read you enjoyed your time with us and that our location, facilities and service were to your satisfaction, I will share your comments with the rest of the staff, they will be as happy as me for your nice review.
We look forward to your return visit soon.

Kind regards,

Emily Pérez
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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