For 7 years I have been taking a group of 20 or sometimes 40 people to this hotel. I had been quite satisfied with their service until this past May. Our big group of 40 plus people checked in and after a long trip from the USA, we all wanted to take a shower. To our huge surprise the water from the showers and the sinks was brown in color. It was rusty. I thought that if we would let the water run for a while, the would go away, but it didn't. I went to talk to the people at the front desk and they told me they were cleaning the tanks which produce the rust. First, they knew about this and never gave us a warning. They did not seem concerned at all about the issue. They had no sense of urgency at all. Their attitude was like " Oh, well". They did not even offered bottles of water to use so we could at least brush our teeth. They said " There is water in the mini bar". Well, were they going to charge us for that? Did they take the time to provide our 40 plus rooms with big bottles of water? No, they did not even act as though it were a serious matter. I left a note a a glass of rusty water for the general manager to let him know our concerns and with the questions: Would you drink this water in the glass? You would think that the general manager would have at least contacted me to apologize or to provide water for us. He/she never did contact me at all. The water eventually came out clear after several hours. I think we would have been understanding if they had at least had the decency to have warned us or to have provided us with water to drink or something. Needless to say that we will never be back at this hotel. We will take our 40 plus people somewhere else where they would have more respect for their guests... and no rusty water.
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- Also Known As:
- Conte Hotel Buenos Aires