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“Location!”

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Urban Suites Recoleta Boutique Hotel
Ranked #41 of 447 Hotels in Buenos Aires
Certificate of Excellence
Rio de Janeiro, RJ
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Location!”
Reviewed 2 June 2012

Fair priced mini apartment type hotel. Location is fantastic in front of Recoleta cemetery. Service was very good, breakfast average. Private taxis (remises) can be ordered at reception to whisk you anywhere you want to go. I recommended breakfast at La Biela a couple of blocks away in front of the entrance to the cemetary, a famous Bs As institution. Had a disappointing parilla next door to the hotel so I recommend searching for a busy parilla restaurant maybe on Av Cordoba or if you want to splash out and guarantee quality then try Cabana las Lilas in Puerto Madero.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RMH34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Paris, France
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 April 2012

We stayed in January at The Urban Suites, and really enjoyed our stay. Nice rooms, good breakfast and excellent location, in front of the famous Recoleta cemetery.
People at the reception guest are very kind and helpful. Easy to go around the city, and walking distance from many attractions.

Room Tip: I prefer the rooms facing the back, as the cemetery in in front of the hotel
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiciaParis_France
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanSuitesRecoleta, Director Comercial at Urban Suites Recoleta Boutique Hotel, responded to this review, 25 April 2012
Dear Guest;

Thank you for taking the time to write your review about your recent experience at Urban Suites Recoleta.

We are glad to know that your stay in Urban Suites Recoleta Boutique Hotel was comfortable.

I really hope we can receive you again soon.

Kind Regards,

Rodrigo Nalé Roxlo
Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 9 April 2012

This hotel is great located. In the heart of recoleta walking distance from amazing restaurants and also in front of this cute mall with lovely shops! Great view too!
They have a really cute balcony with a jacuzzi where you can relax and also a gym space.
The service was excellent. No complaints at all.
To me it was a perfect stay.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 5 April 2012

Having read most of the reviews on this hotel on Tripadvisor before making my reservation I was careful to specify a room on a high floor away from the construction. When we arrived at the hotel at about 1:00PM after a very long trip from Los Angeles we checked in and were given a room on the 5th floor. I asked if this room was away from the construction and was told that it was not but that the construction started at 10:00 in the morning and was finished at 3:30 in the afternoon. We went out to get a bit of lunch and returned to the hotel at about 3:00 and were getting ready to take a nap for a couple of hours before dinner. Much to our surprise the jack hammering and drilling did not stop at 3:30 but continued on till after 5:00. I called down several to the desk several times and was told that they did not know what was going on.
The next morning we were woken by the same construction noise at 6:30 AM. Again I called down and this time demanded to talk to the manager. She came to our room and apologized
and changed our room to the type we had requested originally, high floor away from the construction.
Then the problem just compounded. In the next room when you flushed the toilet the water continued to drip for about 20 to 30 minutes so it was like a "WATER TORTURE". Again I called down and they said that they would have it fixed. When we returned that evening and used the toilet the drip was still there. Again we called down and they sent up 2 maintenance men who could not solve the problem and called a third man, I assume a plumber, and after 1/2 an hour he left. When he did not return after an hour I called down again and was told that he said that the toilet was fixed which it was not. I asked for the manager and was told that she was on vacation for a week. I then asked the night manager to come up to our room to hear the problem himself. At first he refused saying he was too busy, but finally did come up and told us that this was quite normal and that all the rooms were the same, which was an obvious lie.
We asked to be moved and he said that he had no other rooms. Since we were going to be staying there for another 4 night we decide to move rather then endure this noise. We finally made arrangements to move for the last 3 nights to a hotel around the corner, The Ayres de Recoleta Plaza. What a relief. There was no comparison in the 2 hotel. The Ayres had a bright a large entry as against a dark 10 by 10 foot one at Urban Suites. The rooms were very similar as both hotel are all suite. But the difference in the staff was the best part, at Ayres they were always smiling and could not do enough for you.
After having such a HORRIBLE experience at URBAN SUITES to start our vacation we were
delighted that we found a great hotel AYRES DE RECOLETA PLAZA to complete it.

Room Tip: Don't stay here
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jspanderp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanSuitesRecoleta, Director Comercial at Urban Suites Recoleta Boutique Hotel, responded to this review, 27 April 2012
Dear Guest,

I would like to take this opportunity to thank you for your comments, they are important for us, even though being unusual for us as you could note through the comments we received in this website and the Travellers Choice Awards 2012 than we got because of our modern facilities and excellent service .

We have already talked a few days ago about your sad experience with us, but I did not want to leave your review without reply.

We may have different points of view regarding to your experience at our service, facilities and the room selected.

As you know the view and location of the suites are upon availability. Since that, when you arrived to the hotel we tried to do our best, and that is why you were in a fifth floor and not in the lower floors.

The day after you arrived, we got another suite for you in the higher floors and we offered it to you immediately. Bear in mind that we gave you the first night for free and a free special dinner for you and your friends. We were very concerned about your stay in Urban Suites Recoleta and we always tried to give you a very good service.

I remain at your disposal if is anything else that I can assist you with, and we hope to welcome you back soon.

Yours Sincerely,

Rodrigo Nalé Roxlo
Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2012

Very nice stay in Urban Suites. Staff are professional and friendly. Rooms are very good, especially with view over Recoleta Cemetery. Watch out for construction next door if you are sensitive to noise - looks like there is a new building under way.

Room Tip: High up and away from building site to avoid noise.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanSuitesRecoleta, Director Comercial at Urban Suites Recoleta Boutique Hotel, responded to this review, 25 April 2012
Dear Guest;

Thank you for taking the time to write your review about your recent experience at Urban Suites Recoleta.

We are glad to know that your stay in Urban Suites Recoleta Boutique Hotel was comfortable.

I really hope we can receive you again soon.

Kind Regards,

Rodrigo Nalé Roxlo
Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
86 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 March 2012

My wife and I stayed here the night before flying out of Buenos Aires and had almost no sleep due to the loud music coming from the disco next door. I called the desk after 2 AM and they offered to move us just to sleep, but it would have been too disruptive to double back to our room to shower, pack and go. The room was beautiful and, as I said, service was good, but the noise was unacceptable.

Room Tip: Make them aware when you book that you do not want a room on a floor near the disco.
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravlinfoolSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanSuitesRecoleta, Director Comercial at Urban Suites Recoleta Boutique Hotel, responded to this review, 19 March 2012
Dear Guest;

Thank you for taking the time to write your review about your recent experience at Urban Suites Recoleta Boutique Hotel.

Talking about the pub, its important to say that is not next to the hotel, so we have a library next to and then a restaurant, so the pub is really next to the restaurant.

We really appreciate your words and we hope we can receive you again soon.

Kind Regards,

Rodrigo Nalé Roxlo
Sales & Marketing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trondheim, Norway
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 March 2012

Hotel is small - a tall building bu just few rooms on each floor.
Rooms are rather large and quite comfortable: bed, sofa, journal table, writing desk, and a small kitchen. Entrance and bathroom of cause - all good. If you get the view to Recoleta cemetery - great, if not - go to the highest floor to watch the sunset!
Poor internet connection was fixed after a request.
Tiny gym and small sauna are also present, but not of the best quality.
Breakfast is a bit unusual (at least for a north-European), but tea, coffee, and croissant are available.

Room Tip: Very simple: front side - fantastic view! Back side - you should shut the blind.
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  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MixTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Urban Suites Recoleta Boutique Hotel

Property: Urban Suites Recoleta Boutique Hotel
Address: Calle Junin 1727, Buenos Aires C1113AAS, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Buenos Aires
#35 Romantic Hotel in Buenos Aires
#44 Family Hotel in Buenos Aires
#58 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): $
Hotel Class:4 star — Urban Suites Recoleta Boutique Hotel 4*
Number of rooms: 34
Official Description (provided by the hotel):
Urban Suites is a boutique hotel with a modern and minimalist style. Located in the heart of the exclusive and famous Recoleta neighborhood, a few steps away from the Alvear Avenue and surrounded by a wide variety of cultural spots, such as museums, art galleries, theaters, live shows and shopping centers. ... more   less 
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Also Known As:
Hotel Urban Recoleta

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