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Reviews (3,302)
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All reviewsnational parkiguazu fallsa falls view roomboat ridedevil's throatlobby barbreakfast buffetsheraton hotelbuenos airesthird flooramazing locationnice poolgarganta del diablolate afternoongreat view of the fallsboth sidespark closes
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Reviewed November 20, 2010

Only hotel in the national park (at least, on the Argentina side). Yes, it it ugly, but you can't actually see it from most places. And the hotel itself is good. Nice rooms (top floor seems to have been more recently refurbished, so ask for that). Has a pool overlooking the waterfalls (although they are in the distance). Once at the hotel you can walk to everything. There's also a little train to get you to the furthest bits but you don't need to use it. Food good, service good. I'd recommend staying here rather than in the town.

  • Stayed: November 2010, travelled as a couple
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Thank HolidayJunkie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIguazu, Guest Relations Manager at Melia Iguazu, responded to this reviewResponded December 1, 2010

Dear HolidayJunkie99,
Thank you very much for your comments. As mentioned, we recently renewed our third floor rooms, we are glad that you could enjoy them. We hope you give us the opportunity to have you back as a guest.
Cordially yours,
Cintia.

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Reviewed November 19, 2010

Why does the Sheraton always take advantage of people, leaving a bad taste as you leave. Just because people are trapped somewhere, does not mean you should take advantage of them. Specifically:
- charging 8USD for a bottle of evian in the room, and not providing any free water at all
- only 30 minutes of free wi-fi a day, and that must be used all at once - if you use 5 minutes and then log out, too bad, wait until the next day for your next allocation
- slow housekeeping, one day our room was not done at 5pm
- not enough loungers at the pool - there are about 20 of them for the entire hotel, and there were many disappointed faces on a sunny afternoon after a long walk to the falls
- wine markups WAY more than anywhere else we went to in Argentina. Most restaurants were about 50% to 100% markup at the most! Here, it was more than twice retail price.
All of this for over USD350 per night!
We had a falls view room, supposedly one of the upgraded ones, but it was basic to say the least - comfortable 3 star decor. It looked like it had had the taps upgraded when Sheraton bought out the International Hotel, but that was about it. Tiled floors never help a hotel room look luxurious, and scuffed flat pack wardrobes are not Sheraton standard. We did not eat dinner at the hotel so can't comment on that. It was expensive.
Breakfast buffet and proximity to the falls were the only reason to stay here, but they are compelling reasons. Puerto Iguazu is a long drive away (or a 100+ peso taxi ride as we found out), so if you are coming here for the falls, this is the place to stay - unfortunately. Staff were generally helpful.

  • Stayed: November 2010, travelled as a couple
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Thank tal27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 18, 2010

When it comes to proximity to the Falls, this hotel has no equal. However, if you want to explore the surrounding area or go into town for restaurants or nightlife, it may not be the best choice considering that you have to pay a pretty premium to stay there. Unless you want to shell out even more for a newly renovated room on the top floor, you will have spartan accommodations with bathrooms and bedspreads that have seen better days. If you have the Falls view, you may have less time to notice. The pool is quiet and the spa is a welcome respite with excellent massages. The food is good enough, but that's not the reason you're here. After you see the awesome Falls, being gouged at the hotel doesn't seem quite so bad.

  • Stayed: October 2010, travelled as a couple
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Thank MK2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIguazu, Guest Relations Manager at Melia Iguazu, responded to this reviewResponded December 1, 2010

We are always grateful and interested in receiving your comments, the opinions of our guests are always very constructive, that is why we thank you taking the time to relate the details of your stay at the hotel. We hope you can give us a chance in the future to welcome you again.
Best regards,
Cintia.

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Reviewed November 17, 2010

Iguazu Falls is certainly one of the wonders of the world, and from this hotel you can view the falls from the balcony of a falls view room and walk a couple of hundred yards into the park in the early morning before the tour buses arrive.
There are several reviews of this hotel stating that the rooms and hotel are "tired." We were upgraded to a recently renovated 3rd floor room which was clean, modern and very comfortable. But let's be real, you are not here to stay in your room, but to view the falls. And for that reason, this hotel is the winner, hands down. After an excellent buffet breakfast which opens at 7:00a, we walked the few steps to the park at about 7:45. We were the first visitors of the day every day we were there, and had the place pretty much to ourselves for the first hour or so. As we took the path into the park we came across several monkeys that skirted right past us and were swinging from tree to tree. This just steps from the hotel! A few more steps, and a toucan flew past. The only way you get this type of interaction is to be in the park first thing, which the Sheraton provides.
After a full day at the falls we returned to the very nice pool and patio bar and enjoyed exceptionally good, and strong, capirinha's.
As stated in other reviews, the dinners are ok. I was not expecting much based on the reviews, but I must say we were happily surprised with the parilla dinner buffet with excellent steaks and chorizo sausages.
As for the hotel staff , everyone was courteous and helpful. So, go ahead, this is a good hotel, make sure you request a falls view room when making reservations, and prepare to be awed by Iguazu Falls.

  • Stayed: November 2010, travelled with family
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Thank WABob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIguazu, Guest Relations Manager at Melia Iguazu, responded to this reviewResponded November 23, 2010

Thank you very much for this wonderful comment. We are very pleased to know that your stay in this magical place was so good. Thank you so much for staying with us and we hope to welcome you back in the near future.
Cordially yours,
Cintia.

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Reviewed November 15, 2010

The location and views from the lobby, bar & restaurant are unparalleled. The rooms are adequate, clean, spacious with an okay bathroom--not four star standards--therefore overpriced. We avoided the dining room, having read other reviews on this site, and ate dinners in the bar. They were perfectly decent, though the menu was limited. The staff was cheerful and helpful. Be warned: the "30 minutes per day of free internet " only applies to the few computers off the lobby bar--not to wi-fi on laptops or smartphones...and when we stayed there, two of the computers were broken, so we had to hand around and wait awhile to get online. Ironic how so many hotels with fewer stars have free wi-fi or cable internet while it costs a lot at a "better" hotel.

  • Stayed: October 2010, travelled with family
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Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIguazu, Guest Relations Manager at Melia Iguazu, responded to this reviewResponded November 23, 2010

We are always grateful and interested in receiving your comments.
I would ask you to accept our most sincere apologies for the discomfort experienced.
Without any doubt your comments are our most valuable tool to improve our service and I truly hope you will give us the opportunity to host you again in our Hotel.
With our best regards,

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