So... we had booked a large room for our family. Apparently the hotel policy is not to allow more than four people in the room- even if we are talking about two babies ( 2 and 3). We ended up paying double, to stay in two different rooms, on two different floors. No what we had pictured for a family vacation.
Worst of all was the attitude of the manager, who made it very clear that it was not her problem to try to solve the situation and would not do anything to help.
It was late, the kids were tired and hungry so we ended up staying, paying double and being less comfortable than expected.
It as a real pity because the hotel was very nice but the staff had no idea how to make a guest feel welcomed.More
- Free Wifi