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All reviews the general manager ping pong main restaurant horse riding pool and jacuzzi relaxing hotel beautiful landscape rooms are big make you feel at home juan carlos standard amenities thermal water tomato soup spa facilities occupancy lake
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Reviewed February 5, 2021

It is a lovely place ideal for families and couples. If you like spending time in nature this place is perfect for you. I loved the facilities you never get bored there. They also have a great staff I would absolutely go back !!

Date of stay: February 2021
    • Value
    • Location
    • Service
1  Thank viajerafrecuente120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JUAN CARLOS VALENCIA , Owner at Estelar Paipa Hotel & Convention Center, responded to this reviewResponded February 12, 2021
Google Translation

Apreciado Huésped,

Nos alegra saber que tuvo una experiencia maravillosa y que disfrutó de los servicios que tenemos en el hotel. Esperamos recibirle nuevamente en un futuro cercano.

Cordialmente
JUAN CARLOS VALENCIA
Gerente General
ESTELAR Paipa Hotel & Centro de Convenciones

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 31, 2021

If you're looking for a great place to relax, enjoy outdoor activities, and savor great food and drink, Estelar Paipa may be the place for you! My first glimpse of the resort conjured up images of a Federal penitentiary... but don't let the austere exterior of the hotel scare you! My wife and I along with several friends spent an enjoyable 7 days here.

The hotel borders the southern half of Lake Sochagota... an erstwhile Colombian Air Base that was demolished and flooded in the late 1950s. Paipa and the peripheral area are now a vacation destination for Colombians. Guests can enjoy an excursion on the lake or take out a pedal boat for a spin. If you're afraid of water, then a bicycle or horseback tour may be more appropriate. A 100 meters from the parking lot, there is a granja, with plenty of animals to pet and feed. The area around the hotel is pure tranquil countryside.

The hotel is large, and complete with a gym, spa, outdoor pool, thermal water jacuzzis, and ping pong tables. The second floor is probably the most convenient to have a room...the hotel lobby, barbecue patio, stores, activities desk, guests' business center, main restaurant, disco and bar are located. Of course, because of the current scourge of the international pandemic, many activities are either limited, curtailed or closed completely.

The complimentary buffet breakfast is truly outstanding. If you have not tried Boyacense delights like potato soup for breakfast, you don't know what you are missing! Like wise, the pay-as-you-go restaurant serves an eclectic selection of lunches, dinner and snacks. A grilled lunch on the hotel patio is highly recommended. In my experience, the food served at Estelar Paipa is the best hotel fare I've had in Colombia. A hint: It's best to have the food and bar tab charged to your room to avoid any confusion at check-out.

The staff at Estelar Paipa is professional, diligent and enterprising. We found the team at the activities desk to be most helpful during our stay.

Our room was a standard unit, Room 227, with 2 twin beds. It is outfitted with all the standard amenities of a 4-star hotel. We had a nice vista of the open countryside. The window included wooden shutters and sliding glass panes. It is highly recommended w to keep the window completely closed after 12 noon... or else you may end up with a lot of unwanted guests like mosquitoes. The rooms seem to be in good condition, but probably will need a facelift in the near future. Unfortunately, we had a sluggish toilet bowl in our room. It usually took at least 5 or 6 minutes to complete a flush. Our friends also dealt with similar conditions in their respective bathrooms. The carpeting in the hallways and common areas look a little worn out and tired. Perhaps after the pandemic, management will consider laying down some new carpeting. The WIFI remained strong and consistent throughout our 7 days. The guests' business center includes several well-functioning workstations as well.

As far as pandemic countermeasures, the staff obediently follows and/or enforces all Mini Salud Covid procedures for temperature taking...hand washing... hand sanitizing...mouth and nose covering...social distancing...chow line controlling...food wrapping...utensil wrapping...room cleaning...room sanitizing...pool and jacuzzi occupancy controlling.

My wife and I have stayed at many resort hotels all over Colombia, and are in agreement that Estelar Paipa is among the best. From the perspective of world-wide resorts, I would give Estelar Paipa 4 stars, but compared to other resort hotels in Colombia, it deserves 5-stars.

We truly loved our stay at this hotel and its tranquil, idyllic setting on the lake. We look forward to our next stay here and highly recommend this hotel.

Room tip: Get a room on the 2nd Floor. High and dry.
Date of stay: January 2021
    • Value
    • Rooms
    • Service
1  Thank Eulenspeegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JUAN CARLOS VALENCIA , Owner at Estelar Paipa Hotel & Convention Center, responded to this reviewResponded February 8, 2021
Google Translation

Apreciado Huésped,

Nos sentimos más que orgullosos al leer esta maravillosa opinión acerca de su experiencia vivida en el Estelar Paipa Hotel & Centro de Convenciones esto se debe a que todos los que trabajamos en ESTELAR Paipa hotel & Centro de Convenciones lo hacemos con el corazón y con pasión, muchas gracias por elegirnos. Informamos que nos hemos reunido con el equipo de trabajo tomando las acciones correctivas expresadas por usted.

Esperamos recibirle nuevamente en un futuro cercano.

Cordialmente
JUAN CARLOS VALENCIA
Gerente General
ESTELAR Paipa Hotel & Centro de Convenciones

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Reviewed January 28, 2021 via mobile

This hotel is wonderful, it is the best place to enjoy an incredible day. Juan Carlos, the manager, is very helpful and dedicated. the food is spectacular and the general cleanliness is great .... thanks for everything !!!

Date of stay: January 2021
Trip type: Travelled with family
Thank T2783DJjuanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JUAN CARLOS VALENCIA , Owner at Estelar Paipa Hotel & Convention Center, responded to this reviewResponded February 8, 2021
Google Translation

Apreciado Juan,

Para nosotros es un gusto recibirles en el ESTELAR Paipa hotel & centro de convenciones y atenderle con la calidez y calidad de servicio que nos identifica. Esperamos que nos dé la oportunidad de tenerle nuevamente con nosotros.

Cordialmente
JUAN CARLOS VALENCIA
Gerente General

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Reviewed January 9, 2021

For many years I have visited this excellent hotel. Yesterday we checked out after 4 days of a delicious vacation. I want to emphasize the WONDERFUL ATTITUDE OF SERVICE of all the personnel of the hotel, starting by the General Manager Juan Carlos and people like Leonardo and Karina of the front desk. Also Alexandra, Laura and Oscar from the restaurant and Lorena from massages. Another exceptional person is Raul the boat driver. He helped me teach my grand son to water ski for the first time in his life.
Jacuzzi with thermal waters... marvelous
Talking about the food ... wonderful... everything is delicious !!!!
Congratulations for all the BioSecurity in pandemia times....you have to schedule every activity and all areas are exceptionally controlled and disinfected.
Regarding the cost...VERY REASONABLE for such an excellent service....THANKS ESTELAR PAIPA!!!!!

Room tip: Ask for a lake view room
Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
Thank GuillermoE108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JUAN CARLOS VALENCIA , Owner at Estelar Paipa Hotel & Convention Center, responded to this reviewResponded January 30, 2021
Google Translation

Apreciado Guillermo,

Agradecemos el habernos elegido para pasar unos días de descanso en nuestro hotel y sus positivos comentarios que de seguro nos motivaron a continuar atendiéndolos con la Calidad y Calidez de servicio que nos identifica. Esperamos poder recibirles nuevamente en el ESTELAR Paipa Hotel & Centro de Convenciones.

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Reviewed December 15, 2020 via mobile

We didn’t have a chance to use the spa, but there’s something about the hotel’s environment that makes you feel relaxed the whole time.
The social distancing measures are top notch and typical food amazing.

Date of stay: November 2020
Trip type: Travelled with family
Thank andregmera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JUAN CARLOS VALENCIA , Owner at Estelar Paipa Hotel & Convention Center, responded to this reviewResponded January 6, 2021
Google Translation

Apreciada Andrea,


Sentimos una gran alegría al recibir tan positivos comentarios que de seguro nos encaminaran a continuar dando lo mejor de nosotros para que clientes como ustedes se sientan a gusto en nuestro hotel.

Esperamos recibirles nuevamente.

Cordialmente,

JUAN CARLOS VALENCIA BERTIN
Gerente General

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