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All reviews honor system free laundry laundry room full kitchen clean smell black canyon front desk washers and dryers an extended stay over christmas stove top frontage road desk area nice room pool and hot tub hotel chain good size
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Reviewed January 27, 2016

Great place particularly if staying for a few days !
Helpful desk staff and the cleaning staff will work with you for require room cleaning.
Hotel is clean and not expensive.
Little shop downstairs for use with your room microwave and fridge. Laundry facilities on site.
Save area where you can leave your vehicle without anxiety.
Great restaurant and bar (Pappadeaux Seafood Kitchen) 2 minute walk away.
Happy to recommend this hotel.

  • Stayed: October 2015, travelled solo
    • Value
    • Rooms
    • Service
2  Thank wilkesworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded February 3, 2016

Hello Wilkesworld,
Thank you again for the wonderful review of our hotel and staff. Our team loves to hear that our guests were able to enjoy the amenities that make a Candlewood Suites special. We appreciate your recommendation and hope to see you back with us in the future.

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Reviewed January 24, 2016

There were 3 taxes listed on my statement at departure. State, city and other. Called for explanation or "other" tax and the person on the desk didn't know what the tax was for except it was always charged no matter the length of stay.
I feel the "tax" shouldn't be on the statement if their own people can't explain why the tax is being charged.

  • Stayed: January 2016, travelled on business
    • Value
    • Cleanliness
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2  Thank AZ86351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded January 26, 2016

Hello AZ86351,
I apologize that you did not receive proper breakdown of the City of Phoenix Hotel/Motel taxes. The taxes that are assessed are as follows: the 7.27% is for the state occupancy. The combined city occupancy tax is 5.3% which includes the transient lodging (3% other occupancy) plus permanent residential rental (2% city tax). Again, I apologize and will assure that our entire team is aware of the breakdown.

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Reviewed January 11, 2016

We stayed here on two different nights, the night we flew in and the night we flew out on our vacation. The rooms are nice, clean, and the desk workers were friendly. The bed was good. I would stay here again.

  • Stayed: April 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Coldwater_Johnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded January 26, 2016

Hello Coldwater_Johnny,
Thank you for taking the time to leave our hotel and our staff this wonderful review. We would love to see you back next time you are in the Phoenix area.

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Reviewed October 24, 2015

This property is puppy friendly, so it was our choice. Its bed was excellent!! Very good shower, very clean, nice amenities, very nice room. I would choose it again!!! Why do they not let u do short reviews???

  • Stayed: September 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank ctolstad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded October 27, 2015

Hello Tolstad,
Our entire Candlewood team thanks you very much for leaving us this wonderful review. We hope to see you back with us again soon.

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Reviewed October 13, 2015

Busy week with the hotel full, but there was always someone to help when we needed something for the room, towels for the pool or just an answer to a question. Everyone from the desk staff to housekeeping were more that courteous. And such a convenient location for dining or shopping on top of it all!

  • Stayed: October 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aeryn O, General Manager at Candlewood Suites Phoenix, responded to this reviewResponded October 14, 2015

Hello LInda B.,
Our entire team thanks you so very much for taking the time to leave us this wonderful review. We hope that you come back to stay with us again soon.

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