We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Points by Sheraton Phoenix North
Ranked #79 of 174 Hotels in Phoenix
GreenLeadersBronze level
Reviewed 31 October 2017

We reserved a block of rooms for our son's wedding. I dealt with Tracy who was so helpful and nice during the whole process. Was able to extend the shuttle service to and from hotel to venue at a fair price. The rooms were nice and clean. The breakfast at the restaurant was amazing! So glad I decided to stay here!

Stayed: October 2017, travelled with family
Thank pott984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (139)
Traveller rating
Traveller type
Time of year
Language

9 - 15 of 139 reviews

Reviewed 7 October 2017 via mobile

We stayed at this location for one night after flying into Phoenix. The property is a little older, however, our stay was great. The front desk team was very friendly and welcoming. The bar had a nice happy hour. Our server had a positive attitude and worked hard. Clean cold guest room with comfortable bed. Hot breakfast food the next morning left a little to be desired but there was enough fruit and breads to make up for it. Starbucks attendants wonderful! Overall the staff made our stay outstanding!

Stayed: October 2017, travelled with family
Thank ladybug08Nashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

After having a disappointing stay at the Four Points South in Phoenix, we decided to take a chance on another Four Points on the northside of Phoenix! MISTAKE!! Although this property looks better and has much better customer service, the rooms are a disaster. Having blue hair coming out of the shower drain; having to deal with malfunctioning a/c when it's close to 100 outside; finding the second room we were given had the same a/c malfunction; and finally, being told that the on-site mechanic had been so overworked due to a/c situations that he had left and no one was available...THAT was the final straw. We checked out at 1:30am, after having arrived at 8pm and took to the road again!

Room Tip: Find a different hotel, not the other Four Points!
See more room tips
  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany R, Hotel Manager at Four Points by Sheraton Phoenix North, responded to this reviewResponded 4 October 2017

Dear James R., Thank you for taking the time to write on TripAdvisor. I am so sorry this was your experience at our hotel. We truly don't like to hear that we fell short and that you had a negative experience. I will address with our team your experience to ensure that we deliver a different guest experience moving forward. I would love for you to give us another try as this is definitely not our standard, where you can experience the service we are known for. Again, I am genuinely sorry this happened and we will make the improvements for the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

Stayed here because it was scheduled for a work meeting. My first room was as dark as a dungeon and no privacy, as it faced inward. I was moved when requested, but didn't sleep well due to the noise level of the freeway. Recommend staying someplace else if you need privacy, natural light, and quiet!

Stayed: September 2017, travelled on business
Thank LJH-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tiffany R, Hotel Manager at Four Points by Sheraton Phoenix North, responded to this reviewResponded 2 October 2017

Dear LJH-B, Thank you for taking the time to write this review. I am disappointed to hear that you didn't enjoy your stay with us. Our hotel is in a transition and we are currently doing some remodeling and making updates to it over the next year. I appreciate you sharing your feedback, and I hope you give us another chance in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

My husband and I spent Saturday, Sept.23rd at the Sheraton Four Points in Phoenix,Arizona. The hotel was on Peoria Ave. From the moment we walked in we were impressed. We stayed using points as a Sheraton Preffered Guest, a service of our time share 4th through Vistana. We were greeted by an attendant specifically placed for Sheraton Gold Star Guests. We had reserved a room with a standard king size bed. We were informed we had been upgraded to a room with a balcony overlooking the outdoor pool. An upgrade is something we usually have to ask for so this was a pleasant surprise. We had a choice of extra points toward another stay or 2 drink coupons for use in the car on site. We choose the drinks and as a side, I ordered a him and tonic and was asked what type of gin I wanted! Usually with a coupon you are given the cheapest gin they have. Our room was exceptionally clean, I've never felt such soft towels. There was a plumbing problem somewhere below our room and we were advised by phone call to please not use the water for a time. As compensation for the inconvenience we were given 2 coupons for the Sunday morning buffet which was wonderful. We went out for dinner and received a call that the plumbing issue was more serious then they had thought and they would need to offenter our room and fix it from our bathroom. No problem for us-we weren't there anyhow. When we returned we were advised the plumbing issue was fixed and house keeping should have cleaned our bathroom. It was not cleaned so we called down to advise them and they apologized and said someone would be there right away. We decided to go to the bar for our drink and while there the manager/head chef found us and apologized profusely for the inconvenience. He advised us the amount of points we used to rent the room had been returned to our account. This was going far and above what we ever would have expected. He even offered us another drink which we declined. The next morning on the way to breakfast we ran into the manager again and he greeted us by name! All this and neither of us had ever expressed a complaint about anything! On our way out the manager again apologized and said " we are better then that, none off that should have happened." We understand even in the best places things happen. We are booked to spend next Sunday, at the same hotel before we fly.home on the next day. We are looking forward to our stay there very much. Thanks to all the staff and the management at the Sheraton Four Points on Peoria Ave in Phoenix, Arizona for going way above and beyond.We highly recommend the rooms, the restaurant and the towels! Outstanding!!!!

Stayed: September 2017, travelled as a couple
Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

The rooms are a bit dated, but are in excellent shape. Large beautiful indoor pool is surrounded by the rooms (the only downside here is the pervasive "pool smell" in the atrium areas). There is a second outdoor pool, so you have a choice. Their breakfast buffet is good and well stocked. Four computers and a printer are available for guest use. Location is convenient for many business and university guests.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
Thank 911travelexprt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

Stayed on the 4th floor (Starwood Gold) and originally had a room overlooking freeway since all other balcony rooms were occupied. Front desk was very nice, and said they would change us if it was too noisy. It was a bit noisy, so the next morning they moved us to a balcony room overlooking the parking lot/office building which was much quieter. Great customer service! Rooms were nice, they brought in a microwave oven (upon request), beds were VERY comfortable. We enjoyed sitting on the balcony in the evening when it cooled down. Used the indoor jacuzzi once and it was fine. Would definately stay again for the price/location/quality!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank jimmythec1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Phoenix hotels
North Mountain
Comfort Suites Phoenix North
Encanto
Embassy Suites by Hilton Phoenix Downtown North (formerly Hilton Phoenix Suites)
Show Prices
Show Prices
Show Prices
Deer Valley
Drury Inn & Suites Phoenix Happy Valley
North Mountain
Hyatt Place Phoenix - North
Courtyard Phoenix North
#44 of 174 in Phoenix
112 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Phoenix North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Phoenix North

Address: 2532 W Peoria Ave, Phoenix, AZ 85029-4709 (Formerly Crowne Plaza Phoenix)
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Phoenix
#71 Business Hotel in Phoenix
Price Range: $137 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Phoenix North 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
In the middle of it all. Just off Interstate 17, the Four Points by Sheraton Phoenix North provides easy access to leisure attractions and corporate offices. Our free shuttle runs to destinations within a 5-mile radius, including the Metro Light Rail. Check out all the retail options at the nearby Metro Center Mall, and have a blast at Wet 'n' Wild Phoenix. Phoenix Sky Harbor International Airport (PHX) is 16 miles away. The Place to Be. Business and leisure guests alike will enjoy fun, fulfilling stays at our north Phoenix hotel. Free wireless High Speed Internet Access is available throughout our public spaces, and we're one of the few Phoenix hotels with both outdoor and indoor pools. Stop by Spice throughout the day for an eclectic menu of American, Mediterranean, and Indian-inspired dishes, and try some tasty bar snacks and one of our Best BrewsTM at Spice Lounge. More than 17,000 square feet of indoor and outdoor space includes 13 meeting rooms with flexible configurations, and a 24-hour business center provides support services. Everything You Need. Relax in the bold Southwest style of any of our 248 recently renovated guest rooms. Enjoy all the comforts of home, plus free extras like a morning newspaper and wired and wireless High Speed Internet Access. Stay productive at the work desk and ergonomic chair with the help of an in-room coffeemaker. Unwind in front of the 32-inch LCD flat screen TV with premium channels, in-room movies, and video games, or with the CD player and stereo. Get a good night's sleep in a Four Points signature bed, and refresh in the oversized bathroom with upscale bath amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Starwood, TripOnline SA, HotelQuickly, getaroom.com and Cancelon so you can book your Four Points by Sheraton Phoenix North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Phoenix Hotel Phoenix
Phoenix Crowne Plaza
Four Points By Sheraton Phoenix North Arizona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing