Very disappointed with the service we received upon arrival to you hotel. I specifically spoke to a very nice lady and specified that I wanted to reserve a cabana room for my husband for our anniversary. She was very helpful in getting the best deal on the room. (Which I would advise you to make your reservation directly at the hotel because the deals were better)
We arrived and to our dismay, they decided to move us to the tower as an "upgrade" for our anniversary and were appauled that we were unappreciative for this upgrade when I specifically upgraded on my own to a cabana room for that purpose. The clerk actually said "most people appreciate an upgrade" which I found to be very out of line!!!
Now if they had upgraded us to one of the suites, maybe I could understand, but they actually tried to give us a regular tower room (which is slightly larger than a cabana room with a small balcony unfinished cement ceiling) and cost less per night than a cabana room. That was a downgrade, not an upgrade because they had really given our room away to someone who decided they wanted to stay an extra night!!!!! I have stayed in hotels in the past and was moved after the first night because someone else had reserved that specific room which should be the policy at all hotels. But instead of being honest and giving us a better room they tried to scam us and downgrade us for the same price!!!! After much arguing with Andy the manager, we agreed to stay only because he gave us half off the room for the first night and promised to move us the next morning to the room we had rented initially.
We did not use the pool during the day on Sat because they had a very loud Cinco de Mayo party going on which appeared to be private and wall to wall college kids (everyone had wristbands and they were checking names off the list). I wish we had known this in advance and we would have stayed an extra night at the Hyatt Gainey Ranch which was much quieter.
The valet guys and bellmen were excellent! Mike our bellman the first day tried to do what he could do to make sure our stay was a good one. You should have him as a manager as he DOES have the most excellent customer service!! Room service was good and food was great. A bit pricey, but no more than any other nice hotel and the server does tell you gratuity is already included which was nice! The bar was crazy overpriced! My friend bought my husband and I each a drink and it was $27?? We never looked cause we charged everything to the room. Once we were in the Cabana room, everything was perfect and the rest of the trip was fine until check out when I had to once again talk to manager Jeremy because Andy tried to only give half off of the original price I was paying for my upgraded room instead of what the actual price of the room. Jeremy was very apologetic for the inconvenience we experienced and corrected the problems. Although the monetary compensation was all Jeremy could do after the fact, I would have rather gotten what I had paid for and been a satisfied customer rather than lose a full day and evening in the cabana room. We did use the pool after 5PM on Sunday once the pool cleared out, and were the only ones in there. That was nice.
Would I stay here again? Not on a weekend, and only if there was a guarantee they would not downgrade me and allow someone to stay an extra day in the cabana room I reserved... All of the staff except the front desk staff upon arrival were great and very nice and helpful.
- Official Description (provided by the hotel):
- Hotel Valley Ho is a true icon in Downtown Scottsdale. Originally opened in 1956 and restored to its former splendor, this urban retreat blends mid-century-modern style with contemporary amenities. Every room has a private patio or balcony and floor-to-ceiling glass, perfect for enjoying Arizona's sunshine. Dine at ZuZu, relax at VH Spa for Vitality + Health, and take a dip in two cool pools. Self-parking and basic internet are complimentary, and you'll never pay a resort fee. Call the hotel directly to get the best deal. ... more less
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- Also Known As:
- Valley Ho Hotel
- Valley Ho Scottsdale
- Hotel Valley Ho Scottsdale, Arizona