My husband and I rented a TomCar for 1/2 day. About 5 minutes onto our first trail, the transmission disengaged. This continued to happen several times until my husband firmly held the gear handle in place. After exiting the trail, we stopped back by the Sedona Off Road Center thinking our vehicle would be exchanged for one with a working transmission. Instead, a bungee cord was wrapped around the gear handle holding it in gear and we were sent on our way. This was fine until it came time to reverse, which was required several times during our trip. Each time we would need to undo the bungee, shift into reverse, which required my husbands strength to do, shift back into drive, and reattach the bungee cord. This became a very tedious process.
We were also asked to add two gallons of fuel at the completion of our trip. I questioned this at the beginning considering I had never heard of such a practice, the website did not state fuel costs were excluded, and competitors include the cost of fuel in their rental fee.
Upon return, we again expressed our displeasure with the faulty transmission and the fact that fuel was not included. We were just told the owner would be informed.
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