Enjoyed our stay with friends in a 2 bedroom unit but we were surprised at how unfriendly the staff is. Our home resort is in Bonita Springs Coconut Point where everyone is so over the top friendly. The front desk staff did not engage in conversation at check in. I had called earlier in the week to request an upper floor with a view, they could not do this and didn't even seem to try. But no big deal our room was a ground floor room but by the pool so it was fine. But watch it because some ground floor rooms are actually like ground level and you could have a wall as your view.
When requesting towels at the pool the staff member questioned the number of towels I wanted and proceeded to make sure my name was on her list of guests. I was shocked. When we went to print out our boarding passes the computer ran out of paper. I told one of the staff members and he proceeded to grab some paper and handed it to me to put in. The printer was on the very bottom of the desk so there I was on my hands and knees feeding the paper in.
When we got home I took a survey they sent me and told them the run ins I had. Within a half hour that I emailed it someone from the resort called me back. They were very apologetic and thanked me for letting them know.
All in all we enjoyed ourselves and will return to the Hyatt in Sedona. The conceirge was very helpful in recommending an outstanding restaurant called Elote!! If you don't mind waiting over an hour for a table, it is well worth it. Probably the best meal we had in Sedona and very reasonably priced. We even bought their cookbook at a local store.
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- Also Known As:
- Hyatt Pinon Pointe Hotel Sedona
- Hyatt Hotel Sedona
- Hyatt Hotel Pinon Pointe
- Sedona Hyatt