We recently stayed at this hotel. It is a timeshare type hotel. From what I understand, people own these rooms and they are rented out on a nightly basis when the owners are not there. It still seemed like a hotel to us, besides being asked if we wanted to participate in a timeshare talk that they do. We did not feel pushed to do this and we did not do it. The only thing we noticed was that if you are on the second floor, you had to carry your suitcases up stairs. Keep in mind too that Sedona has a low-light ordinance, so they give you flashlights to carry around at night outdoors, as the lighting is very low.
The GOOD: The room was absolutely incredible! We stayed in a one-bedroom and it felt like we had rented our own little house for the weekend! It has a kitchen, living room, huge bathroom, and separate bedroom, and a deep jetted tub. There was a fireplace in the living room and a t.v. in the living room and bedroom. There was laundry right in the room and they even provided detergent! It was wonderful. The pool is also gorgeous with two hot tubs, an outdoor fireplace, and beautiful red rock views.
The BAD: I called the main hotel number several times as I was trying to book our room. They kept transferring me to the main 1-800 Hyatt number. This is frustrating as I have found that you need to talk to any hotel directly when making certain requests. However, I was not able to do this. So, reluctantly, I booked it through the main Hyatt line. The girl I talked to assured me there would be a red rock view in our room, saying that all the rooms at that property had red rock views. When we arrived, we went to the room and had a view of a cement walkway. No red rock view. We went to the staff and the manager told us he could move us the next night. We were upset but accepted this. Well, the next day we went to check on moving and were told by a different manager that we would be charged $50 for a cleaning fee. To make a long story short, we argued with them for quite a while and finally suggested to them that they make us pay the $50 cleaning fee (they said they had to answer to a housing board) and credit that $50 to our room. They did this. We were unimpressed that we had to argue the point for so long. They even admitted that they have this trouble often with their booking process. So, the outcome was good but it was a lot of stress and wasted time on our part trying to get it straightened out.
So, if you are booking this hotel, make sure you try your absolute best to book it through the hotel. I don't know if you'll be able to, but don't believe that any request you make through the main Hyatt number will be honored.
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- Also Known As:
- Hyatt Pinon Pointe Hotel Sedona
- Hyatt Hotel Sedona
- Hyatt Hotel Pinon Pointe
- Sedona Hyatt