website says under new management..it was okay for the price you paid for... BUT IF THINGS DIDNT GO THE WAY IT SHOULD BE, its horrible. we stayed for 1 night just passing thru sedona for business and pleasure... and we brought our PET. they do accept pet, but not in the particular room we stayed ( 1 king with a fireplace); they dont. We decided to bring our pet and put his own bed in our SUV; his pads if he wants to go in the middle of the night and his diapers., since our dog is more comfy staying 1 nyt in a hotel room , and let our dog stayed in the car, and we take turns with my fiancee checking him. The following morning, when were checking out we talked to the manager that the dog just stayed inside the car and we didnt let him stay or even get closed to the stairs of the hotel.when i was checking my bank charges that afternoon, the hotel ended up charging us hotel pet fee of $250. called the hotel management and the receptionist who answered my call was so RUDE, AND HORRIBLE AND SO UNPROFESSIONAL, HER NAME IS SHANTEL, SOUNDS LIKE IT ON MY PHONE CONVERSATION AND MY PHONE RECORDINGS..(hoping i can put our conversation here so all of you gys can hear). i dont know why she still has her job, shes very unprofessional and doesnt know how to handle situations like this. called her again and wanted to explain what happened and she just pick up the phone and put us on hold for a couple of minutes while my fiancee was talking to the business bureau and their chamber of commerce....very unprofessional. i was about to stay to the same hotel again coz I have family and friends coming over from out of state, will never happen and I will be telling everybody that I know that never stay in this hotel from a such horrible stay and horrible customer service....
(as of press time- called my bank about it already and put the charges on hold until we file complaint for the hotel under AAA, business bureau and Sedona's chamber of commerce).
- Official Description (provided by the hotel):
- The Deset Quail Inn Sedona is located in the heart of Sedona's Red Rock Country, just 7 miles south of Uptown Sedona in the Village of Oak Creek. The Desert Quail Inn Sedona offers beautifully furnished Guest Rooms and Guest Suites featuring in-room Jacuzzi's, cozy Fireplaces, Microwave and Refrigerator in all rooms, soft sheets, plush towels, and Upgraded Amenities. Office hours 8:00 AM - 10:00 PM. Check hours 3:30 PM - 10:00 PM ... more less
- Reservation Options:
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- Also Known As:
- Desert Quail Hotel Sedona
- Desert Quail Motel