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Reviewed August 17, 2018 via mobile

There are quite a few positives to this hotel/resort: a quiet area, good breakfast buffet, nice garden, good pool to cool down. But these positives do not compensate the wear, size and general state of the rooms. The rooms are barely larger than the bed. The bathroom was quite bad with broken tiles, missing grout, moldy and torn shower curtain. No hot water at the sync. And quite dangerous: an electrical showerhead that heats the shower with open wire connector and unconnected earth wire! A serous risk for electrocution.
The room is not cleaned automatically. You need to hang a clean-me sign on the outside of the door to get the room cleaned. But that is not explained at checking in and not all rooms have such a sign.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank 612wybeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDiuwak, Gerente at Hotel Diuwak, responded to this reviewResponded August 19, 2018
Google Translation

En el Hotel DiuWak contamos con 7 tipos de habitación para todos los gusto y comodidad de precios, Empezando con nuestras suites y terminando con las estándar que son las más accesibles en cuanto a precios.
Nuestras suites estan cerca a la piscina, tiene 1 cama matrimonial, 1 cama individual, 1 sofá cama doble, 1 sofá cama individual, A/C, TV con cable, desayunador, refrigerador, Coffee maker, microondas, plantilla eléctrica, utensilios de cocina, secadora para cabello y baño con tina todo siempre muy limpio y con camas de alta calidad para la mejor comodidad del cliente.
Las Junior suites Ubicadas en el segundo piso, tiene 2 cuartos cada uno con 1 cama matrimonial, 1 cama individual, A/C, TV con cable, refrigerador, Coffee maker y baño privado con ducha todo en perfecto estado y listo para el uso de nuestros clientes.
Los Apartamentos cuentan con 1 cama matrimonial, 1 cama individual, 1 sofá cama doble, A/C, TV con cable, refrigerador, Coffee maker y baño privado con ducha, utensilios de cocina, plantilla eléctrica, desayunador esto con capacidad para 6 personas y con el espacio suficiente para que toda su familia este cómoda.
Las habitaciones Deluxe superior cuentan con 1 cama matrimonial, 1 cama individual, A/C, TV con cable, refrigerador, Coffee maker y baño privado con ducha y secadora de cabello.
Las Deluxe cuentan con 1 cama matrimonial, 1 cama individual, A/C, TV con cable, refrigerador, Coffee maker, baño privado con ducha y por su gran espacio se le puede añadir una cama si algún cliente lo pide anticipada mente.
Las estándar Premium cuenta con 1 cama matrimonial, 1 cama individual, A/C, TV con cable, Coffee maker y baño privado con ducha y estas son más accesibles en cuanto a precios al igual que nuestras Estándar que cuenta con solo 1 cama matrimonial, A/C, TV con cable, Coffee maker y baño privado con ducha.
El hotel está estrenando la mejor piscina de la zona con un espacio a su alrededor muy relajante y hecho para que las familias de nuestros clientes puedan disfrutar al máximo su estadía y hasta hoy en día todos lo han hecho y hemos tenido resultados muy positivos en la satisfacción al cliente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 15, 2018

Ask for Adrian. Diuwak was clean, solid AC, right by the beach, extremely friendly, responsive and accommodating staff. Stayed for 5 nights and had a total blast, Adrian and Diuwak were a big part of the success of the trip. Highly recommend.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ijameswalters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenciaDiuwak, Gerente at Hotel Diuwak, responded to this reviewResponded August 19, 2018

It was good having you here Mr.Walters
We will be waiting for you next time
thank you for your positive comments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2018 via mobile

Drove down from San Jose - a few toll roads on the way
But fairly easy to find the town.
Hotel is a bit hidden, but look for the tall radio mast and take the road to the beach, then it’s about 30 meter on right next to mini market

Hotel is ok, staff friendly, checking was prompt

Rooms are chalets, clean, air on and a safe
No Wi-fi in room
But apart from that good

Bfast is typical CR and ok - plenty of coffee

Beach is 5 min walk - very stoney- lots of surfers here

Date of stay: July 2018
Trip type: Travelled solo
Thank ArwelW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 15, 2018

Nice, tidy and clean. Extremely kind and accommodating staff. When it was discovered the air-conditioning in my room was dripping water I was promptly moved to another room. Restaurant at the hotel was superb with excellent food and very clean. It is open air but under shelter so do expect a few bugs but not many. Tropical and exciting place just 5 minute walk to the beach and sellers on the beach showing their arts and crafts.

Date of stay: June 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 14, 2018

Hate to be scammed? Then you will despise this place! Yes, the pool looks just like the photo. It seemed to me all maintenance time was spent on the pool, you know the photo sells the place. I needed a room during Easter week and was charged $200 per night.I looked at the photos on line and expected a resort at the price and by the photos. If you pay over $30 your being robbed! The first room given the windows didn't lock, I complained, got room #2. The second had a 2watt bulb in the bath, bath outlets didn't work, hot water didn't work, pans had chunks of Teflon flaking off, no safe ( you put your valuables in a plastic evidence bag and leave them with the front desk)! I was tired and decided to suck it up and suffer through the 5 prepaid days. Day 2 after a 4 hour hike in the jungle I undress and step in the shower and only 1 drip of water comes out of the shower. Now I'm mad and go to the front desk and demand a refund for the remaining nights so I can leave. The say it's not possible and on occasion the hotel receives no water from the water company, something I must expect. I say I'll call Bookings.com who I had made the reservation, they say go ahead! I call and in 15 minutes it's resolved and Bookings.com tells me to go to the front desk and get the refund from the Manager Orlando Castro as he has agreed. I go but upon arrival I'm told he is at another location and may be on site later in the evening. I ask he be texted and I be given a time, any time and I will meet him, they text he won't respond. I stop by every hour and check, no Mr Castro but he left a message that he can't refund my card because the banks are closed for the holidays. I respond, I've owned 3 businesses and this is 2018 not 1950 they can refund to the card, but I'll happily take cash. They say it would be hard to cobble $600 in cash. I say BS. Finally I get a book and sit in their lobby warning check ins they may not have water in their rooms, they find the cash. I leave for another location the next morning and on arrival sit down to write this review after doing my online banking. They canceled original booking wiping the $1000 on my card so I couldn't write a review on Bookings.com then reinstated the charge the next day. This is the most crooked hotel I have ever had the displeasure of dealing with!

Date of stay: March 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank dayosun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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