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“WARNING - DO NOT STAY HERE - Would rate lower but can't”

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Country Mountain Inn
Ranked #29 of 35 Hotels in Eureka Springs
Reviewed 24 October 2011

This is a genuine WARNING!!! This owner/operator is a very emotional and displays his hostile personality if you so much as ask wrong question (ZERO customer service skills and will snap at the drop of a hat if you so much as ask a question regarding his policies). Do yourself a favor and BY PASS THIS ESTABLISHMENT (even if he is giving away rooms free it is not worth the risk of encountering the abusive management style). We did not want our room cleaned due to the fact we had money, valuables, and sensitive documents in our room that we needed safe guarded. The morning after arriving we asked if he minded not cleaning our room while we were away. His response to our request (in an angry tone) was “His policy and if we didn’t like it get out.” Not imagining a business person would immediately result to THROWING OUT GUESTS we asked if he was the owner or just a manager. His reply was, “I’m the owner and you can leave. In fact I want you out.” Remember this -all the conflict over us asking for him to extend a courtesy and respect our privacy with a Do Not Disturb sign. I’m still researching through an attorney if this is even legal. The warning signs are there and I chose to ignore them. DO NOT STAY AT THIS HOTEL – Go else where and be comfortable knowing you won’t be thrown out for breaking any one of his MANY rules. When others in our group questioned why we were being asked to leave, his explanation was that he INSPECTS rooms daily for the slightest damage. He asks you to trust him with your valuables but he himself trusts no guest. This is an unbelievably oversensitive owner that uses his position of ownership to manage guests with the fear of being asked to leave. DO NOT STAY AT THIS HOTEL!!!!

Room Tip: There are hundreds of choices in this otherwise wonderful town. Stay anywhere and it is better than...
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  • Stayed: October 2011, travelled with friends
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6  Thank Darrell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 - 62 of 118 reviews

Reviewed 2 October 2011

This was an excellent place to stay, too bad it wasn't our 1st place to stay, oh well, duped by one impressed by this one. The owners of this hotel cares about the upkeep and the guests, I have been in hospiality for over 10 years, this motel stands out to be the best in cozy, clean, value rooms, knowledgeable of area attarctions and has discounts to some too. The park area was nice too and the welcoming deck in the back overlooking the Ozarks was nice and cozy. The breakfast area was warm and welcoming with the big picture windows overlooking the Ozark mountains and the breakfast was very good to start the day.

Room Tip: All the rooms are good, but for a view pick the ones toward the back
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  • Stayed: September 2011, travelled as a couple
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Thank Nora B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

We have stayed with Mike and Teresita on many occasions, sometimes we are part if a large motorcycle group and other weekends we just sneak away. Each time it is just like visiting family. They are very kind and caring people. They each go above and beyond to make everyone feel welcome and to have a relaxing time.. I highly recommend staying at the Country Mountain Inn. Thank you Mike and Teresita !!!!

  • Stayed: September 2011, travelled as a couple
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1  Thank atkinson_brink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2011

The owners, Mike and Teresita...have become new best friends. They have introduced us and shown us the Euraka Springs community. We loved it so much there, by suggestion of Mike got married in the banquet room. The hospitality was outstanding and made our day very special. The hotel's atmosphere is warm and cozy and has become our place of choice in Eureka Springs. And to add the hotel is VERY biker friendly.
Thank you Mike and Teresita , Love Brent and Lylah Kennedy!

Room Tip: Call ahead in case of community event weekend.
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  • Stayed: September 2011, travelled as a couple
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Thank Lylah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2011

As a member of a large motorcycle group who have stayed here every Labor Day weekend for 7 years, this will be our last year here, Unlike Mike, the Owner's Posse who ride Harleys, we in this group mostly ride Goldwings, and are a family oriented group. Every year since he has been the owner, he has come up with more ways to alienate us. He would not allow anyone to turn their AC on until 3 pm, even though after a hard day of riding, one would like a cool room. He would actually go into someone's room and shut their AC off. Of course, he would complain if someone chained their expensive or inexpensive trailer that they tow behind their bikes to the posts in front of their rooms, even though we have always done it. Some of our members camp out across the street at the campgrounds, they come over and visit, and like some of our members staying here, they have small dogs. Mike told one of our senior members that his small dog wasn't welcome. Then the final straw for me was his poor attitude about the extremely poor WiFi in most of the Motel, and all the silly signs such as "Don't place anything on Refrigerator" or "No Ice in Coolers" and of course the Ice Maker there wasn't working properly. Then on Saturday night when we were doing our charity auction at the picnic area, we needed the lights out there turned on, but he was out riding with his "Posse" until around 9 pm, fortunately we had some camp lights and flashlights. Of course, this is a non-smoking motel, which is fine, except he pretty much throws it in your face about how his wife is allergic to the smoke, so our smokers respect that and don't smoke in the rooms, apparently though that doesn't apply to his "Posse" when they are staying there. Next year, we will change venues for something that is more consistant and not bipolar.

  • Stayed: September 2011, travelled with friends
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6  Thank Gene05GW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

The owners were very friendly, nice discussions and recommendations. But what distinguishes them above all others was a keen since of customer satisfaction.

One morning we missed breakfast so I went to ask for some hot water for tea as they were finishing closing up the breakfast area. At any other hotel that would have been end of story. But the owners brought back out nearly all the breakfast items-- just for us! Try to find that somewhere else.

-Jeff G.

  • Stayed: August 2011, travelled with family
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Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

This Inn was the next best thing to Home. Mike & Teresita sincerely treated us like we were their only concern. The rooms are priced well, clean, the property (picnic area with grills and pool) is very well taken care of and the hospitality room has a nice view, including deer one morning. We were offered coupons and given great suggestions for the local resturants and atttractions. Also,the trolley stops right in front of the Inn. I have never been treated so well at a hotel.

  • Stayed: August 2011, travelled with family
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Thank kshomebody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Mountain Inn

Address: 4112 E van Buren, Eureka Springs, AR 72632-9396
Region: United States > Arkansas > Eureka Springs
Amenities:
Swimming Pool
Hotel Style:
Ranked #29 of 35 Hotels in Eureka Springs
Price Range: $91 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Mountain Inn 2.5*
Number of rooms: 7
Official Description (provided by the hotel):
Close to town with country feel, the property features Wi Fi, breakfast, picnic area, camp fire grills and a lovely Hospitality Room. We are also close to the Passion Play. ... more   less 
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Also Known As:
Country Mountain Hotel
Country Mountain Motel

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