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Reviewed November 27, 2020

This place is smack dab in the middle of all the action. We did not stay there because I wanted to stay the The New Orleans Hotel, just up the street. Basin Park is a grand, large hotel with a nice balcony above the street where you can get out of the buzz. The first night in town, we had dinner reservations at Grotto so just wanted a happy hour place to get a glass of wine. Basin Park was great for something like that. The staff was great, attentive, and the view and ambiance are terrific. That said, we went back the next night and decided to have dinner there. But the experience could not have been different. While we were seated quickly, after ten + minutes I had to look for my waitress. When I asked, it caused a bit of a dust up between staff members because no body had told my waitress we had been seated (we were largely in a room by ourselves and not easily seen from the rest of the restaurant. Regardless, we eventually go drink and our dinner ordered. That night, we split a grilled chicken sandwich and an order of onion rings. Plain and simple, the food was not good. Onion rings started life as frozen food and the chicken was tough and dry. Bottom line: I would go back for drinks, but there are better options for dinner.

Date of stay: November 2020
    • Location
    • Service
2  Thank Randy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack Moyer, Owner at 1905 Basin Park Hotel, responded to this reviewResponded January 1, 2021

Our apologies for your dining experience. I will pass your critique on to the F&B Director for review. Thank you none the less for visiting!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 17, 2020 via mobile

The hotel was as expected. Old, outdated and overpriced but good location and shuttle service. Front desk staff was very helpful. The low rating is due to the poor treatment received from staff in the bar/restaurant. Several bartenders were extremely rude and we were guests of the hotel. After tipping 20% we noticed when we got home that the bars were already including a 15% gratuity. This was noted on receipt that we signed but not near the area where you write in your tip. Needless to say we were shocked that after receiving 35% in gratuity from us we were treated so poorly. Don’t go there as it is decidedly overrated.

Date of stay: November 2020
Trip type: Travelled with friends
1  Thank traveler03210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack Moyer, Owner at 1905 Basin Park Hotel, responded to this reviewResponded November 26, 2020

We apologize about your poor experience at the restaurant. I will pass your critique onto the F&B Director for review.

Thank you for staying at the Basin Park Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 28, 2020 via mobile

We had a one night stay to meet some friends and family for dinner and drinks. The Basin was in the perfect location with an easy, quick walk to downtown restaurants and shops. Very clean and comfortable. We enjoyed the billiards bar very much after an exceptional dinner at a local restaurant. Highly recommend!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank LeeM022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack Moyer, Owner at 1905 Basin Park Hotel, responded to this reviewResponded November 6, 2020

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

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Reviewed October 17, 2020 via mobile

Very cool old hotel with great charm. Old creeky floors and a little bit on the spooky side, but very cool. Nice bar and restaurant. Elevator is very small and with covid only one party allowed on elevator at a time. Thats all theres room for anyway. We had a jacuzzi suite. Tub was HUGE! Great street view. Would definitely stay there again.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank robbier531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack Moyer, Owner at 1905 Basin Park Hotel, responded to this reviewResponded October 23, 2020

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

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Reviewed October 17, 2020 via mobile

We spent 2 nights in room 217 on the Spa floor and highly recommend. Small room yes but but who uses anything besides the bed,tv, and bathroom? Plush fine linens on a comfy king bed, very clean beautiful bathroom with the biggest best whirlpool tub we have ever seen. huge flatscreen tv, new curtains. Cool breakfast box delivered every morning and right by the AVEDA spa!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank gaypieralisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack Moyer, Owner at 1905 Basin Park Hotel, responded to this reviewResponded October 23, 2020

We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

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