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“Great modern amenities, but weak service”
Review of Hotel Metropolis

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Hotel Metropolis
Ranked #1 of 12 Hotels in Bistrita
Certificate of Excellence
Reviewed 20 August 2017

The Metropolis (rated 5 stars) seems to be a new construction (no architectural limitations) hotel by a park near the Bistrita river. It's an atrium design with a transparent glass elevator that matches high-end North American hotels in layout and amenities. They have a very small underground parking, but usually you should be able to park outside. We were nicely greeted upon arrival. The hotel can be rented for events, and the noise from a wedding kept us up until 1 AM. We wanted to order a pedicure and massage for the next day. The problem was that between 9 PM and 10:30 PM (when I stopped trying) it was impossible to get anybody to pick up the phone - definitely unexpected for a hotel with a 5 star rating. The next day, somebody answered and promised to call back, but did not in the next 30 min until we left the room at 9:30 AM. Needless to say -
no pedicure and no massage. Breakfast was adequate - but they keep their tomatoes and cucumbers in a refrigerated glass cabinet, which is not ideal to bring out the taste. At 480 lei, a bit on the expensive side.

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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ERJoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 145 reviews

Reviewed 14 August 2017 via mobile

I wouldn't recommend this hotel, poor service, poor breakfast, I came to take breakfast at 09:20 am , and I found almost all empty,no more juices , no more eggs , no more vegetables. I would recommend to anyone to look after 4stars hotel in Bistrita , and definitely you gonna find better services.

Stayed: August 2017, travelled with friends
Thank Cornelio_Rel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

I spent 2 nights here.
The hotel is well located in the city.
The staff in friendly and helpfull.
The rooms are big and clean.
The room service is excelent.
The prices are good.
A minus was the noise of a party on the ground floor.

  • Stayed: October 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Vlad V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

Great location at the city park.......excellent breakfast, altho we were the only ones in the dining room,good free parking and an enjoyable workout room.

The room itself was lovely.

The only negative.....access to room from the garage. A true pain.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank morewierd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

Best hotel in town, near to the bigest park, very quiet and modern, not so good the restaurant.There are a very nice green terasa.Also there are a little swiminng poll (to little) and spa.Is not far from city center.

Stayed: July 2017, travelled solo
Thank rogernico67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

We had great anticipations when arriving at a 5-star hotel; and left only partly satisfied. The room is great; it is quite big with a large bed, tasteful wall paper and furniture, a clean and modern bathroom and a wonderful balcony with a view of the river. We truly enjoyed being in the room and particularly sitting on the balcony looking at the river and listening to the whispering of the leaves. The location to the city centre was extremely favourable, and if one is arriving by car there are free parking on the premises. What was not in accordance with our idea of what a 5-star hotel indicates was partly the WiFi that was very slow the whole evening and not before after 11pm was it possible to do some more demanding tasks online, I suppose because to many people were using the WiFi at the same time. The hotel should consider limiting and distribute WiFi speed more evenly or upgrade the level altogether.
The most disappointing element however was the breakfast, usually the biggest treat when staying at a 5-star hotel. When we arrived the breakfast staff seemed displeased and did not great us, and did not bother to set the table with missing cutlery when we sat down. The time was around 9 and thus the breakfast room was to be open another hour, and still most of the warm dishes was half empty or more. Although the staff was tentatively and recurrently looking in the food containers but did not refill at all. Maybe it is a policy from the hotel not to refill after a certain hour, but before we had finished bacon, scrambled eggs, fruit salad, water, milk and the salmon was no longer available. One of us then asked politely one of the staff if it would be possible to get more salmon, and although the waiter came back with a full tray she put it very passive aggressively on our personal table rather than on the stand. She did not bring cutlery so one could help oneself, so I assume the intention was that we should use our dirty knifes which is a very unhygienic tendency. The breakfast was definitely passable, but I would have expected more from a 5-star hotel, particularly one that has put so much effort in their rooms and hotel building.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Utan_namn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

We visit the hotel during the days week. They welcomed us very kindly. The jim, the sweeming poul and sauna was great. The breakfast was very reach compared to others hotels, the rooms were very big comfortable.

Stayed: June 2017, travelled with family
Thank Treefus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Metropolis

Address: Strada Parcului 19, Bistrita 420035, Romania
Region: Romania > Transylvania > Northwest Romania > Bistrita-Nasaud County > Bistrita
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 12 Hotels in Bistrita
Price Range: $110 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Metropolis 5*
Number of rooms: 57
Official Description (provided by the hotel):
Full of life! A five star hotel in Bistrita is not just a necessary thing, but a forecast of city development, for those who live here and also for the investors. This is part of the challenge launched by HOTEL METROPOLIS. METROPOLIS HOTEL wants to be, at the same time, a lively place, open for both local community and visitors.Conference rooms, restaurant, pool, sauna and all facilities offered at similar standards like those of the great hotels of the world, make possible hosting at the highest level, the city's most important events: symposiums, conferences, competitions, work-shops, team building sites or private meetings. Harmonious bonding of active life with relaxation is another component of the challenge launched by METROPOLIS HOTEL. A perfect place, a refined atmosphere, converted Metropolis Restaurant in an ideal location for private meetings, business meals or any other type of social event. The variety of culinary specialties, we leave that in our master chefs hands. You should tell us just what you prefer to eat, because we come with the most comprehensive and special food. We expect you at Metropolis Hotel, "Full of life" and wish you a pleasant stay! ... more   less 
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