This is supposed to be a 5* hotel but it lacked many qualities for this. The room was lovely and clean, unfortunately the air- con kept breaking down. When reception were informed he kept saying it had been fixed, it took them until our final afternoon to sort it.
The spa looked lovely until on closer inspection you could see it was very tired, with tiles missing in the pool and hadn't been cleaned for some time. The sun beds were mostly ripped and the jacuzzi was so hot it burnt your legs.
There was a lack of staff so if you wanted a drink there was often a long wait. Food was very hit and miss with most of it being off the menu.
What this hotel needs most is a lot of updating with the necessary attention to detail.
I must congratulate the lady on reception who , I think, is aware of the problems and was delightful every time. Also Maria, who with her cheerful disposition brightened the day.
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