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“An excellent hotel well up to Riu standard”

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Hotel Riu Palace Tenerife
Ranked #2 of 81 Hotels in Adeje
Certificate of Excellence
shropshire
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“An excellent hotel well up to Riu standard”
Reviewed 23 April 2012

After much research we decided on Tenerife for the winter sun and adeje as the best resort. We have stayed with Riu on mant occasions and this hotel was recommended to us by some fellow guests at the Riu Palace Illetas.
We were not disappointed. We stayed 17th - 24th March 2012 and the weather was wonderful.
We were really glad that we were at the quiet and upmarket part of Adeje.
The only criticism of the hotel is that the evening dining arrangements were very crowded. The choice of food was vast and the quality exceptional but it was ver very crowded. We would stay B&B next time.
The a la carte restaurant was a superb contrast to the buffet dining room. You have to book berore hand and the menu is limited but what an experience. Superby appointed with excellent decor and service to match and there is no extra charge.
All the hotel staff were really helpful and polite, we emailed the reception before we arrived saying that I was celebrating my 60th birthday and hoped they could allocate me a nice room. They mentioned my email on registration and we were given an excellent room, furniture was a little dated but scrupuously clean and very comfortable. Our room looked out towards the Sheraton and had a decent view of the sea but the best bit was sun on the balcony from midday till dusk.
All in all excellent value for money.

Room Tip: email reception, full sea view rooms seem to sell out fast but rooms to the right of the hotel have...
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  • Stayed March 2012, travelled as a couple
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    • Cleanliness
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Helpful?
10 Thank whitsure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Farnham, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 April 2012

Just spent a week in this hotel with my whole family. What a really great hotel. Facilities are good and the staff are really helpful. They are clearly committed to help you have a great stay.
Can't recommend this hotel enough. This is our second stay and we will come back again next year.

Room Tip: Large rooms are on the ground floor. Smaller rooms are on the top (6th floor) most have sea views
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  • Stayed April 2012, travelled with family
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Helpful?
14 Thank jon294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 April 2012

I usually pick up holiday brochures to get an idea of the locality, hotels and flights and then do my own surfing to book the hotel and check all available flights and book independently. However, to book this hotel myself, the costs increased substantially with the Thomson discount. I liked the look of the hotel and what I had read in the reports.
I had decided upon a 3 day mid week break in the middle of March on a half board basis. From reading the reports, I booked a private taxi transfer as the flight was going to arrive just after 7pm and had contacted the hotel about a 2nd or 3rd floor room.
On arrival in Tenerife, the flight was early, arriving in the evening sun and in less than 30 minutes, we had got our luggage, meet the airport rep, who passed us onto another one who was liaising with the taxi firm for our transfer. Within the hour as darkness feel, we arrived at the hotel. We had to wait to check in, but were offered a glass of bubbly whilst we waited. This is an upside down hotel, with reception on the 6th floor to allow for the contours of the land. Once checked in, I was given the key to room 525 on the 5th floor. I asked if I could have a 2nd or 3rd floor room, but was told, as I had booked a double room, these were only available on the upper floors. Room Tip: if you look at the hotel in the picture, its built like a pyramid, with each lower level bigger than the previous one by about a couple of feet each time: thus if you book a twin room, you should be given the 2nd or 3rd floor. We also paid for a safety deposit box that was in our room. We were also given a key for the gate to the promenade and vouchers for towels. The hotel whilst curved is like an H shape with an open air balcony on the inside of the hotel with a tiled floor.
The room was functional: bath with shower, some basic toiletries, double bed, fridge, hair dryer, TV, air conditioning, ceiling fan, plenty of cupboard space, chair desk and the balcony with two chairs and three tables, but no kettle.
We settled in, unpacked, freshened up and went for our evening meal around 9pm. We were told that the cooking would be finishing in the next half an hour and we were shown to our table, which would be ours for the rest of stay for evening meals, with the restaurant being available from 8pm onwards. We were seated on a balcony that looked over the entrance of the hotel and this area was cooler and quieter than the main seating area and you didn’t have everybody looking at you as they navigated between the tables to get to the food counters. The choice of food is very good, with plenty of choice for starters, soup, main course and desert. As we were late, a lot of the starters had gone, but plenty was still available for you to choose a good mixture. Hot food was plentiful, both meat and fish, with a good selection of vegetables. Drinks had to be purchased separately and settled at the end of the stay.
We went back to the room and picked up the key to the gate, down to the first floor and off for a walk. If you turn right outside the gate, you go to the next two hotels, but nothing else. If you turn left, you are going back down the coast towards fanabe and Puerto colon. This is a nice walk along the promenade, with some nice restaurants and music on the sea front. Back to the room to watch some TV and then a nice sleep to be awoken by the dawn chorus.
In room 525, you were awoken to two morning choruses, the first being in the room maids moving their trolleys outside on the tiled floor sounding like trains and the people scrapping chairs on the outside seating area for breakfast directly above our room. Room Tip: try and stay in a room on the left hand side of the hotel as you look at its picture in the brochure. I cannot fault the view from our south facing room over the Atlantic Ocean, it was glorious and you do get the odd guest reserving their sun loungers.
Breakfast was a quiet affair, with plenty of choices from fresh fruit, yoghurts, meats, cheeses, breads, pastries and the fried breakfast, with sparkling wine available as you entered. After the rush of the previous night, you could look around and see the aged group who use this hotel and being in the early 40’s, we were on the younger side of the clientele. I tried to book the Krystal restaurant for that night of the third and last night of our stay and was told the restaurant was closed on the Wednesday (don’t know if this was all Wednesdays) and was fully booked for Thursday (our last night). I can advise you on what the restaurant is like.
We went for a walk in the morning towards fanabe and found a few shops and then slightly further on a small supermarket complex to buy some water and a few provisions and the UK newspapers if you wished to keep up to date and we had a light lunch at a cafe. We returned and got our towels from reception and went to the pool. The hotel has two pools, three small bars/cafes and two grounds for sun bathing. One area which is mainly sand can be used, but is for the guests in the other Riu hotel behind this hotel and has a small cafe. The main area has two pools and bars and extensive areas for sunbathing. When we went, you could quite easily pick and choose where you wished to be located, either around the pools or in the surrounding areas. This may change in the height of summer. Staff were on hand to obtain drinks for you. When we returned to our room for a little siesta and wash before dressing for the evening meal, we found a basket of fruit and a bottle of champagne in our room that was very nice and helped us chill out in our room.
The evening meal was good, with plenty of choices and we had a chance to have a sample of all the food available and take our time, unlike last night’s rushed meal. We slept well with the ceiling fan on and enjoyed a good night’s sleep and were awakened by the 8am dawn chorus again.

The following day was slightly overcast and we decided to venture out, do some shopping and find a nice beach to relax on and find a restaurant for an afternoon tapas session. We walked past fanabe and the supermarket complex along the promenade through a small park, past a nice beach and some restaurants to a shopping bazaar and we decided to walk further along to see what was around and find a nice beach and restaurant for lunch. We walked round a corner and on a decent to Puerto colon and from that moment onwards we were met with people trying to give us cards for discounts and encouraged to eat this bar or restaurant. Not trying to be a snob, but the type of clientele descended the further we walked. Everybody has their own budget and resort requirements and this was not for me. If you are young and into nightlife this and the resorts further down the coast towards the airport are for you, but not for me. We walked back and found a nice beach and chilled out for a while and then head for lunch at one of the restaurants we had passed and ordered a range of starters to act as a lunch tapas. The food was excellent and the service very good, with a nice view out over the beach and the sea. We returned back to the hotels pool and we had a good choice of sun loungers for us to use.
Evening meal was fine and whilst you cannot be disappointed by the volume and choice of food available, my partner did comment that the variety could have been better. Tonight, whilst I went to collect my main course from the choices, my partner took advantage of the table service and ordered the sole and then selected her vegetables. We then went for a nice evening stroll past some restaurants, both of had live music and we listened to the music as the waves crashed onto the beach.

The following morning and our last day, we were woken by the dawn chorus, starting packing our bags, had breakfast and checked the checking out time, which was 11am and we were to be picked up at 1350 for our 1430 check in. We checked out, put our luggage into the store room and went down to the pool side to relax and catch the last rays of sun. We were picked up on time for the short journey to the airport and disappointingly dropped off at the wrong end of the departures terminal for the Thomson check in desks. Whilst check in at Birmingham was one queue to many desks, this was one line to one desk, with quite a few Thomson flights departing around the same time. If you did look, it seemed that there was about a dozen flights back to the UK with varies airlines between 4pm and 5pm, and most interestingly, I think 5 departures at the same time!!
As we had got booked seats, we waited until the end to go through the departure gate and then take the short bus journey to our aircraft stand. The flight was packed and almost a dry flight, as crew had swopped planes and our plane had originally come from Glasgow and was nearly drank dry on the outward flight and no re-stocking was available.

Room Tip: a twin roomon the 2nd or 3rd floor
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Richard250gto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 April 2012

The hotel is amazing, beautiful and well maintained. Just some guests that were there ruined it for us. They were a lot older than us and rude and stared and it was so quiet around the pool I was scared to talk! Def not for a young couple. Everything els excellent though.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank AlwaystravellingKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 April 2012

My husband and I had an excellent experience at the Riu Palace Tenerife for 10 days starting 24th March, half-board. The hotel was extremely attractive, spacious and spotlessly clean. All the staff were wonderful, nothing was too much trouble. I started to make note of names but it soon became apparent that every member of staff gave 110% effort to make you happy. I was surprised at the good quality and variety of food on the buffet and show-cooking. We also choose the optional table service and dined twice at the Krystal fine dining restaurant - superb food and view. Forget room service for breakfast - the pleasure of breakfast on the grand terrace in the sunshine overlooking the sparkling sea was the most superb way to start the day. Our room was comfortable and cleaned daily and we enjoyed our west facing balcony which caught the sun in the afternoons. After a day out we would try to get back around 4pm to relax in the sun before the evenings activities. There were a few different acts for the evening entertainment during our 10 day stay but we felt that we saw too much of the resident band. There were some excellent restaurants in the area, I particularly recommend the restaurant Manantial De La Caleta. It was fine dining standard without the price. It is next door to the hotel (not attached) up a garden path from the promenade. We had freshly caught sea bass and sea bream cooked on the barbeque - superb.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ChristineAnn21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palma De Mallorca
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 April 2012

Our first family holiday to Tenerife where we wanted to be away from Las Americas but with a manageable transfer time from the airport. Hotel was top notch in every sense. Food was plentiful (buffet style) with a great variety each day. Not once did we have a poor meal and the service was excellent. Rooms were spacious, clean with a terrace. Pools were clean with bars and snack facilities and the gardens backed on to the seafront walk way. Entertainment provided each night and there's a wonderful terrace to sit and enjoy a drink overlooking the sea. Free Wifi is available though only at reception, albeit it's huge and includes the piano bar, so plenty of seats. Gym has about 6 machines but a good variety and we used it a number of times. Resort itself is very nice, family friendly but after a week we would have hired a car to see more of the island. Wouldn't hesitate to recommend the hotel and would definately come again.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Nick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballymena
Level 5 Contributor
77 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 April 2012

Overall my husband and I had a wonderful week on a half-board basis. this is a lovely hotel in a beautiful area at the end of a promenade, quiet but yet within walking distance to more busy areas. Although a large hotel it never felt overcrowded, Not many people seemed to use the two pools so I was often in the pool myself - great for decent swimming! A good library for leaving or borrowing books, Food good, staff helpful and welcoming. Entertainment was not the best I have experienced but okay. Just very relaxing in beautiful surroundings,

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NomadBallymena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Tenerife

Property: Hotel Riu Palace Tenerife
Address: Urbanizacion La Herradura | Playa del Duque, 38670, Adeje, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Adeje
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Adeje
#2 Luxury Hotel in Adeje
#2 Spa Hotel in Adeje
#10 Romantic Hotel in Adeje
#12 Family Hotel in Adeje
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Tenerife 4*
Number of rooms: 334
Official Description (provided by the hotel):
* Located on Costa de Adeje* 9 storey building* Located on the seafront * 21,000 garden * 150 m from Playa del Duque beach * Entertainments and shopping centre are within 1,8 km distance in La Caleta * 22 km from Internacional Airport Reina Sofía Tenerife Sur (TFS) * 150 m from a bus stop * The hotel has been completely refurbished in spring/summer 2015 * Accepted Credit Cards: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Palace Tenerife Adeje
Hotel Riu Palace Tenerife Spain - Adeje

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