Thank you for staying with us and for taking the time to leave a review. We are pleased you enjoyed various aspects of your time here.
With regard to some of the other points you make:
1. We regularly review our pricing to ensure it is competitive in relation to other hotels of a similar standard in this area of Norfolk.
2. The tea/coffee making facilities in all rooms include a Nespresso machine, coffee pods and fresh milk. The home-made biscuits are not large cookie size, but certainly considerably larger than a £2 coin.
3. Our reservations team do consider the most appropriate allocation of rooms for guests but, during your stay, all other rooms of the same or a higher standard to that which you had booked were occupied, so no upgrade was available. We would, of course, never allocate a guest a room below their selected tier, so would have been unable to re-room you due to the high occupancy.
4. While not fresh, the apricots are stewed in sugar and vanilla for breakfast. The croissants are freshly baked in the kitchen every morning (and certainly not from a packet). The sausages are from the butcher we have used for many years for all our meat, for which we receive many compliments.
5. Guests should certainly not have been smoking or vaping outside the spa; we apologise if this occurred during your stay and have reminded all relevant staff to ensure this is not permitted.